Communication Systems Technician II

Mobile-Communications-America-Inc; Morrisville (NC); On-site; USD 60,000 - 86,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision plan

401K

Paid time off

Holiday pay

Education incentives

Job summary

Mobile Communications America, Inc. is seeking a Communication Systems Technician II in the Morrisville, NC area. The role focuses on diagnosing, configuring, installing, and supporting wireless radio systems for MSS projects and customers.

Ideal candidates have 2+ years in technical service with 5+ years preferred, strong radio troubleshooting skills, and the ability to read schematics. A two-year Electronics/IT degree is preferred; P25/MotoTRBO experience is a plus.

Qualifications

• 2+ years in technical service and installation, average 5+ years.
• Proficient with radio equipment installation, programming, and troubleshooting.
• Hands-on operational, technical, and installation support for complex radio/wireless systems.
• Strong knowledge of radio theory and RF propagation across bands.
• Subscriber programming expert for various radio types per customer needs.
• Ability to read schematics, block diagrams, and flow charts.
• Ability to lead a team and maintain safe work environment.

Responsibilities

• Diagnose, troubleshoot, and solve complex equipment, programming, system, and installation issues.
• Collaborate with team, Service Manager, and customers.
• Develop installation/programming strategies with customers and coordinate access to sites.
• Assist in scoping and quoting service, installation, and programming projects.
• Support development of talent and technical skills within the team.
• Complete assigned tickets on time.
• Make minor modifications to electronics and deploy firmware updates.
• Be willing to learn and be mentored on new technologies.

Skills

Radio equipment

Radio programming

Troubleshooting & repair

Reading schematics

Team leadership

Customer communication

Education

Two-year degree in Electronics/IT or related field

Tools

P25/MotoTRBO experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Technical Morrisville, NC, US

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Communication Systems Technician II in the Morrisville, NC area to support our fast-growing MSS division.

MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.

WHAT YOU WILL BE DOING:

• Diagnosing, troubleshooting, and solving complex equipment, programming,system,and installation problems/issues.
• Assistingand collaborating well with the team, Service Manager, and customer.
• Partnering with customers to develop an installation/programming strategy and coordinate with the team to ensure access to locations where products will be installed.
• Assistingin the scoping out and quoting of service, installation, and programming projects.
• Supportingthe development of talent and technical skill sets of the service team.
• Completing assigned tickets properly and on time.
• Making minor modifications to electronic circuitry per customerrequestand/ordeployingfactory software/firmware updates.
• Demonstrating a willingness to learn and be mentored onnew technologiesin communications and equipment.

WHAT YOU WILL BRING TO THE TEAM:

• Minimum of two (2) years, with an average of 5+ years of technical service andinstallation experience.
• Proficient with radio equipment - installation, programming, and troubleshooting.
• Proventrack recordofprovidinghands-on operational, technical, and installation support/service to complex radio and other wireless communications systems/equipment.
• Extensive knowledge/understanding of radio theory, RF propagation characteristics at various frequency bands,and communications systems.
• Subscriber programming expert and can successfully program various radio types based on customer requirements.
• Ability to read schematics, block diagrams, and flow charts tomaintainor repair supported electronic systems and equipment.
• Ability to lead a team and work area to ensure proper staging and execution of work and that a safe environment ismaintained.
• Team-focused with a passion to meet customer needs.
• Strong communication skillswithend usersand third parties.
• A two-year degree in Electronics, IT, or an applicable subject is preferred.
• P25 and/orMotoTRBOexperience is preferred.

YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS:

The physical environment requires the employee to work inside and outside in heat/cold, wet/humid, and dry/arid conditions.

While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; utilize personal protective equipment to prevent exposure to potentially hazardous materials, lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; be able to handle semi-frequent stressful conditions (cardiovascular), frequently work in outdoor weather conditions, frequently move equipment weighing up to 50 pounds, occasionally ascend/descend a ladder, operate a motor vehicle, frequently position self to maintain computers or other equipment as needed.

On-call for critical systems maintenance may be required. First shift hours Monday - Friday, with occasional 2nd or 3rd shift and weekends depending on project schedules.

TRAVEL REQUIREMENTS:

Travel as necessary to support company and customer needs.

DIRECT REPORTS:

No Direct Reports

WHO WE ARE

Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services - including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.

WHAT WE BELIEVE

We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our Service First DNA culture. Service is not just a motto for MCA, it is an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.

NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affir...