Communication Systems Technician II

Mobile Communications America; Charlotte (NC); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Paid time off

Holiday pay

Education incentives

Job summary

Mobile Communications America (MCA) seeks a Communication Systems Technician II in the Charlotte, NC area to support our Voice division. The role focuses on diagnosing, repairing, and optimizing Two-Way Radio, P25, and MotoTRBO systems for public safety and other critical customers.

You will work with customers to plan installation and programming strategies, assist in project scoping and quoting, and help grow the technical skills of the service team.

Qualifications

• Minimum two years of technical service and installation experience.
• Average of 5+ years of technical service and installation experience.
• Proven track record of providing hands-on operational, technical, and installation support.
• Extensive knowledge of radio theory and RF propagation characteristics.
• Strong subscriber programming skills for various radio types.
• P25 and/or MotoTRBO experience required.

Responsibilities

• Diagnose, troubleshoot, and resolve complex equipment, programming, system, and installation issues (Two-Way Radios, Land Mobile Radios, P25 Trunking, MOTOTRBO).
• Restore service and bring communications back online for public safety, hospitals, and mission-critical customers.
• Collaborate with customers to develop installation/programming strategies and coordinate site access.
• Assist in scoping out and quoting service, installation, and programming projects.
• Support talent development and upskill the service team.
• Complete assigned tickets properly and on time.
• Make minor modifications to circuitry and deploy firmware updates.
• Be willing to learn new technologies and be mentored.
• Provide 24/7 on-call technical support.

Skills

Radio equipment

Radio programming

RF theory

Communication skills

P25/MotoTRBO

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Technical Charlotte, NC, US

5 days ago Requisition ID: 6466

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Communication Systems Technician II in the Charlotte, NCarea to support our fast-growing Voice division .

MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.

WHAT YOU WILL BE DOING:

• Diagnosing, troubleshooting, and solving complex equipment, programming, system, and installation problems/issues. (Two-Way Radios, Land Mobile Radios, P25 Trunking Systems, MOTOTRBO, etc.)
• Fixing the system if things go wrong and bringing communications back online to public safety, hospitals, and other mission-critical customers.
• Partnering with customers to develop an installation/programming strategy and coordinate with the team to ensure access to locations where products will be installed.
• Assisting in the scoping out and quoting of service, installation, and programming projects.
• Supporting the development of talent and technical skill sets of the service team.
• Completing assigned tickets properly and on time.
• Making minor modifications to electronic circuitry per customer request and/or deploying factory software/firmware updates.
• Demonstrating a willingness to learn and be mentored onnew technologiesin communications and equipment.
• Serving in an on-call rotation and providing 24/7 technical support.

WHAT YOU WILL BRING TO THE TEAM:

• Minimum two (2) years, an average of 5+ years of technical service andinstallation experience.
• Proficient with radio equipment – installation, programming, and troubleshooting.
• Proventrack recordofprovidinghands-on operational, technical, and installation support/service to complex radio and other wireless communications systems/equipment (Two-Way Radios, Land Mobile Radios, P25 Trunking Systems, MOTOTRBO, etc.)
• Extensive knowledge/understanding of radio theory, RF propagation characteristics at various frequency bands, and communications systems.
• Subscriber programming expert and can successfully program various radio types based on customer requirements.
• Strong communication skills with end users and third parties.
• P25 and/orMotoTRBOexperience is required.

YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS:

The physical environment requires the employee to work inside and outside in heat/cold, wet/humid, and dry/arid conditions.

While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; utilize personal protective equipment to prevent exposure to potentially hazardous materials, lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; be able to handle semi-frequent stressful conditions (cardiovascular), frequently work in outdoor weather conditions, frequently move equipment weighing up to 50 pounds, occasionally ascend/descend a ladder, operate a motor vehicle, frequently position self to maintain computers or other equipment as needed.

On-call for critical systems maintenance may be required. First shift hours are Monday–Friday, with occasional 2nd or 3rd shift and weekends depending on project schedules.

TRAVEL REQUIREMENTS:

Travel as necessary to support company and customer needs

A company vehicle will be provided for all work-related travel. The individual must have a valid driver's license and successfully pass our Motor Vehicle Record (MVR) check.

WHO WE ARE

Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.

WHAT WE BELIEVE

We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service is not just a motto for MCA; it is an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.

NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affiantive Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.”