Communication Specialist

San José State University; San Jose (CA); On-site; USD 58,857 - 62,462; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

San José State University is seeking a Communication Specialist to enhance enrollment marketing and communication efforts for prospective students. This role includes improving communication processes and managing website tools and content.

The ideal candidate will have a bachelor's degree, two years of administrative work experience, and strong communication and writing skills. Familiarity with web technologies and marketing techniques is preferred. The position offers a competitive salary and comprehensive benefits.

Qualifications

• Bachelor's degree required.
• Two years of administrative experience needed.

Responsibilities

• Develop and proof content for various communications.
• Assist in the design of recruitment materials.
• Maintain admissions website content for accuracy.
• Coordinate student communication plans.
• Collaborate on enrollment strategies.

Skills

Standard communication theories and practices

Web communication techniques

Marketing and research techniques

Story development and journalistic writing

Interpersonal communication skills

Writing and editing skills

Media contact management

Data analysis of communication metrics

Education

Bachelor's degree or equivalent training

Tools

Microsoft Suite

Google Suite

Oracle/PeopleSoft

Job description

Job no: 558217

Work type: Staff

Location: San José

Categories: Unit 9 - CSUEU - Technical Support Services, Administrative, Probationary, Full Time

Job Summary

Reporting to the Executive Director of Undergraduate Admissions, the Communication Specialist supports enrollment marketing and communications for prospective and admitted students from application through enrollment. This role helps improve communication processes, manages web tools and website content, and coordinates communication plans that support SJSU enrollment goals. The position also works closely with Admissions and Enrollment Management teams, tracks communication timelines and admission processes, and supports recruitment and admissions communications across multiple platforms.

Key Responsibilities

• Develop, organize, edit, and proof content for print, email, and web publications
• Assist in the design and production of admissions and recruitment communication materials
• Maintain and update admissions website content to ensure accuracy and CSU compliance
• Coordinate communication plans supporting prospective, admitted, and enrolled students
• Collaborate with campus partners on enrollment communication strategies
• Monitor communication timelines and support admissions-related reporting and updates
• Utilize content management systems and communication technologies to support Enrollment Management goals

Knowledge, Skills & Abilities

• Working knowledge of, and ability to apply, standard theories, practices, principles, and techniques related to communications in public affairs, media, marketing, and/or sports information
• Thorough knowledge of web communication techniques, platforms, and formats
• Working knowledge of copyright and other applicable laws related to publications and media
• Working knowledge of marketing and research techniques and methods
• Working knowledge of applicable software packages
• Strong story development and journalistic writing skills, with advanced editorial capabilities
• Exceptional interpersonal skills, including strong public speaking, listening, and interpretive abilities
• Strong writing and editing skills with the ability to quickly produce clear, concise documents for internal and external audiences
• Ability to communicate with constituents in a professional and respectful manner
• Ability to build and manage sophisticated media contacts
• Ability to effectively use web technologies to achieve communication goals
• Ability to analyze communication metrics and recommend data-informed adjustments
• Ability to apply market research to identify communication needs and target audiences
• Ability to independently prioritize workload under general supervision
• Demonstrated ability to stay informed about campus and current events in order to identify and capitalize on media opportunities that promote the university and increase positive media coverage

Required Qualifications

• A bachelor's degree and/or equivalent training
• Two (2) years of administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs

Preferred Qualifications

• A bachelor's degree and/or equivalent training
• Two (2) or more years of experience in developing communications plans
• Experience with Microsoft Suite and Google Suite
• Technical fluency with Oracle/PeopleSoft, Slate, CSU Common Management System or equivalent student information system
• Ability to coordinate the efforts of professional staff in the accomplishment of marketing and communications goals

Compensation

Classification: Administrative Analyst/Specialist - Exempt I

Anticipated Hiring Range: $5,274/month - $5,597/month (Step 1 – Step 4)

CSU Salary Range: $5,274/month - $7,684/month (Step 1 – Step 20)

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary.

Equal Employment Statement

San José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San José State University students, faculty, and staff, as well as university programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self-disclose. San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.