Communication Specialist

Delux Public Charter, LLC; Dallas (TX); On-site; USD 28,000 - 40,000; Part time

Benefits offered by this job

Travel Benefits

401(k) match

Generous PTO

Job summary

JSX is seeking a Communications Specialist to lead customer messaging during irregular operations. You will coordinate across departments to deliver timely, accurate, and empathetic updates, while aligning with DOT requirements and business goals.

This is a part-time role with a focus on passenger recovery and clear communication. In this fast-paced environment, you’ll craft messaging across channels, re-accommodate customers with new flight options, and partner with Airport Services, Customer

Qualifications

• Bachelor's degree or equivalent experience.
• Strong written and verbal communication skills.
• Ability to craft empathetic, brand-aligned messaging.
• Familiarity with DOT compliance and reporting.
• Experience in airline operations or hospitality helpful.

Responsibilities

• Execute clear, consistent messaging across channels during irregular operations.
• Proactively re-accommodate Customers with alternate flight options and vouchers.
• Craft empathetic Customer communications reflecting JSX brand voice.
• Collaborate with Airport Services, Customer Support, and teams to align recovery strategies.
• Track and report tarmac delays and delay causes for DOT compliance.
• Anticipate disruptions and plan recovery actions.
• Act as the link between operational needs and Customer care in real time.

Skills

Written communication

Empathy

Cross-functional collaboration

Education

Bachelor's degree or equivalent experience

Job description

Job Description: The Communication Specialist is responsible for leading Customer communication and recovery during irregular operations. This role coordinates across departments to ensure timely, empathetic, and compliant messaging while creating solutions that keep Customers informed, supported, and cared for throughout disruptions. This Is How We Fly At JSX, we’re not just a lifestyle carrier – we’re a lifestyle employer. Here, entrepreneurship meets determination, and excellence is our standard. We believe that the journey is just as important as the destination, and every day, we strive to create a Joyful, Simple eXperience for our Customers. Join us, and find your runway to growth, innovation, and success.

About the Role

As a Communication Specialist, you’ll be the central point of coordination during irregular operations, ensuring Customers receive timely, accurate, and empathetic communication. You’ll collaborate with multiple departments to orchestrate Customer recovery strategies, craft messaging, and align JSX’s response with both business goals and DOT requirements. This is a Part-Time Position, Part-Time Crewmembers work no more than 30 hours per week

A Day in the Life

Your day will be fast-paced and dynamic, focused on problem-solving and communication across the network. As a Communication Specialist, you’ll:

• Execute clear, consistent messaging across channels during irregular operations
• Proactively re-accommodate Customers with alternate flight options and amenity vouchers
• Craft thoughtful Customer communication that reflects empathy and the JSX brand voice
• Collaborate with Airport Services, Customer Support, and other teams to align recovery strategies
• Ensure DOT compliance by tracking and reporting tarmac delays and delay causes
• Anticipate potential disruptions and proactively plan recovery actions
• Act as the link between operational needs and Customer care in real time

Why You’ll Love This Role

High-Impact Work: Your communication directly shapes the Customer experience during some of the most critical moments in their journey. Creative Problem-Solving: You’ll balance operational needs with thoughtful solutions for Customers. Cross-Functional Collaboration: Work closely with Airport Services, Support, and leadership across the network. Growth Opportunity: Build valuable skills in operations, communications, and crisis response.

What Makes a Successful Communication Specialist

• Adaptable: You thrive in a fast-moving, unpredictable environment
• Collaborative: You work seamlessly across departments to achieve shared goals
• Customer-Focused: You create messaging that is empathetic, thoughtful, and brand-aligned
• Organized: You manage multiple recovery efforts and communications simultaneously
• Proactive: You anticipate potential issues and act before they elevate
• Entrepreneurial: You bring creativity, ownership, and initiative to your role

Required Experience

• Bachelor’s degree or equivalent experience
• 2–3 years of airline operations experience
• 1–2 years of communications or writing experience

Preferred Experience

• Crisis communication or irregular operations experience in aviation or hospitality
• Experience managing cross-departmental communication workflows

Skill, Licenses, & Certifications

• Strong written and verbal communication skills
• Ability to craft empathetic, clear messaging in high-pressure situations
• Familiarity with DOT compliance and reporting requirements

Benefits & Perks

• Travel Benefits: Enjoy free non-revenue standby travel on JSX, plus deeply discounted standby travel other major domestic & international airlines for you and your qualifying immediate family.
• 401(k) match: 50% of your first 8%
• Generous PTO: Take time to recharge with our flexible PTO plan.

Additional Information

May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, etc).

Ready to soar with us?

Starting Compensation: $24.75 JSX is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. This Is How We Fly. We don’t do terminals. We don’t do crowds. And we certainly don’t do ordinary. At JSX, we deliver a smarter and more refined air travel experience that begins with our Crewmembers. Whether you’re on the tarmac, in the hangar, or at cruising altitude, every detail of the journey starts with people who take pride in doing things differently.