Communication Service Representative

aah; Illinois; On-site; USD 27,276 - 40,914; Full time

Job summary

Advocate Health is seeking a front desk/guest services professional to support patient and visitor communities in a full-time in-person capacity. The role involves responding to needs, providing directions, managing emergency calls, and coordinating transportation and paging as part of the Patient Experience team.

The position requires a high school diploma, one year of switchboard or computer experience, strong communication skills, and the ability to work 40 hours weekly on a Mon–Fri schedule

Qualifications

• Must have good communication and customer service skills.
• Manual dexterity and ability to operate a switchboard and computer workstation.
• Ability to sit and work with monitors and office equipment for extended periods.

Responsibilities

• Respond to needs of patients, families, and staff with directions and information.
• Manage Emergency Response System calls.
• Coordinate transportation and provide wheelchairs as needed.
• Maintain clergy parking passes and related duties.
• Secure information on locations and times of conferences/seminars.
• Monitor NDNI patient presence as required.
• Monitor fire alarm panels and initiate Code Red procedures as appropriate.
• Facilitate paging and announcements using the X-Tend system.
• Identify and address compliance issues with visitors entering the premises.

Skills

Switchboard experience

Customer service

Communication skills

Office equipment operation

Education

High School diploma or GED

Job description

Department: 10187 Enterprise Corporate - Patient Experience

Status: Full time

Benefits Eligible: Yes

Hours Per Week: 40

Schedule Details/Additional Information: Mon - Fri 9 p.m. - 5:30 a.m. EST in person.

Pay Range: $19.80 - $29.70

Major Responsibilities

• Provides essential services necessary to enhance customer relations by responding to needs and requests of patient’ families, visitors, employees, physicians, and other guests in providing locations and directional information.
• Responsible for managing and executing Emergency Response System calls.
• Contacts security to request transportation for guests and staff and provides wheelchairs as needed.
• Maintains clergy visitation log and distributes clergy parking passes.
• Securesandsolicitsinformationregardinglocation and times of various conferences/seminars occurring withing the hospital/physician offices.
• Validatespresenceof NDNI patients.
• Monitors fire alarm panels, contacts firedepartmentand initiates Code Red procedures asappropriate.
• Facilitatestaff and medical pagesutilizingX-Tend paging system.Manages pager status codes, announces computer system downtimes, and makes announcements as requested.
• Identifiesand directs problematic situations toCommunicationServices Coordinator for evaluation and investigation.
• Identifiesand addresses compliance issues with customers entering the premises, I.E,smokingand cell phone policies, etc.

Minimum Job Requirements

Education

• High School diploma or GEDrequired.

Certification / Registration / License

• N/A

Experience

• Oneyearswitchboard or computer experiencerequired.

Knowledge / Skills / Abilities

• Mustpossessgood communicationand customer service skills.
• Manual dexterity, visualacuityand mental alertness to type andoperateswitchboard and computer workstation.

Physical Requirements and Working Conditions

• Must be able to use visual acuity to see monitor screen, computerand hard copy materials.
• Must be able to hear and verbally communicate in person and over the phone or radio.
• Must be able to sit for prolonged periods of time (up to 2 hours).
• Must be able to comprehend and learn operation of various office equipment.
• Must have functional range of motion of the cervical, thoracicand lumbar spines, upper and lower extremities with a grip strength of 50-60 pound specific to job evaluation.
• Must be able to forward reach, overhead reach, bend, squat, kneel and apply proper body mechanics during the transfers and transport supplies and/or equipment using proper body mechanics.
• Must be able to lift upto 10 pound specific to job evaluation.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, andShort- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.