Communication Representative - Full-Time

Phoebe Putney Memorial Hospital, Inc.; Albany (GA); On-site; USD 34,000 - 44,000; Full time

Job summary

Phoebe Putney Memorial Hospital, Inc. in Albany, GA, is seeking a dedicated Information Desk and Switchboard Clerk to coordinate front-desk operations and provide excellent guest services.

You will interact with the public in person and by phone, directing inquiries to the right departments and supporting staff with paging and on-call procedures. The role emphasizes clear communication, professional bearing, and the ability to respond quickly to emergencies.

Qualifications

• High School Diploma or GED required.
• 2 years of experience in customer service and dealing with the public.
• Experience with switchboard/communications systems and computers.

Responsibilities

• Provide prompt customer support at the information desk and switchboard.
• Answer calls promptly and greet visitors, routing inquiries to the appropriate departments.
• Assist with paging and on-call procedures for staff and physicians.
• Maintain directory/files on active and discharged patients and their locations according to procedures.
• Respond to emergencies following established protocols and monitor hospital alarms.
• Demonstrate technical skill with equipment and adapt to new technology.

Skills

Public communication

Switchboard operations

Customer relations

Problem solving

Computers

Education

High School Diploma or GED

Job description

Job Number:35115Location:Phoebe Putney Memorial HospitalStreet Address:417 W 3rd AveCity, State:Albany, GeorgiaZip Code:31701Department:PPMH PATIENT EXPERIENCE GUEST SERVICESShift:VariableJob Type:Full timePosted Date:2026-10-15Job Description Summary:Description:Job SummaryOrganize and direct activities at the Information Desk and Switchboard in accordance with applicable administrative and regulatory requirements. Direct contact with the public via face-to-face and phone.QualificationsHigh School Diploma or GED RequiredWork Experience2 years Communicating effectively and dealing positively with the public, customer relations, problem solving, switchboard/communications system and computers RequiredLicenses and CertificationsNot Applicable - No certification and Licensure requirements requirements required or preferred.Essential FunctionsCUSTOMER SUPPORT:Provides prompt assistance to customers, ensuring needs are met.Answers all incoming calls timely to ensure prompt assistance and great customer service to callers.Greets customers with a smile ensuring customer experiences an open and warm welcome.Assists callers by using overhead paging systems as needed, utilizing established protocol.Handles on-call procedures for staff and physicians as identified.Maintains directory and files on active and discharged patients, their location, patient status and other pertinent information according to established procedure.EMERGENCY RESPONSE:Responds to all emergencies in a timely manner.Responds to emergency calls following established protocols/codes.Monitors hospital-wide alarm panel, destructive weather alerts, fire alarms and fire department notification.TECHNOLOGY AND EQUIPMENT USE:Demonstrates technical skill in using equipment appropriate for role.Understands equipment operation.Maintains equipment in working order. Troubleshoots equipment problems.Uses technology to increase productivity. Adapts to new technologyAdditional DutiesAdheres to the hospital and departmental attendance and punctuality guidelines.Performs all job responsibilities in alignment with the core values, mission and vision of the organization.Performs other duties as required and completes all job functions as per departmental policies and procedures.Maintains current knowledge in present areas of responsibility (i.e., self education, attends ongoing educational programs).Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs.For non-clinical areas, has attended training and demonstrates usage of age- specific customer service skills.Wears protective clothing and equipment as appropriate.