Communication Operator

Kaiser Permanente; Fremont (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Kaiser Permanente in Fremont, CA seeks a Communication Operator to handle multi-line calls, page medical staff, and maintain critical logs. You will support internal and external customers with courteous, high-quality service and act as the central communications hub for in-house emergencies.

The role requires at least a high school diploma, strong reading/writing skills, and the ability to pass a 25 WPM typing test.

Qualifications

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write basic correspondence.
• Ability to present information effectively in one-on-one and small group arrangements.
• Must pass typing test of 25 WPM.

Responsibilities

• Establishes and maintains courteous relations with the public, patients and personnel.
• Promotes exceptional customer service to internal/external customers.
• Receives and routes incoming calls to appropriate stations.
• Pages medical center personnel.
• Responds to callers regarding patient condition and other information requests.
• Acts as central communications point for in-house emergencies (Code Red/Code Blue) and documents events.
• Performs clerical duties including on-call and beeper personnel listings; distributes brochures and mailings.
• Records and processes requests for telephone equipment repairs and reports malfunctions.
• Performs other related duties as required.

Skills

Multiline telephone handling

Customer service

Communication

Education

High School Diploma/GED

Job description

Job Summary:

Under direct supervision, receives incoming calls, initials emergency call notification, pages medical center personnel on request, and maintains various records, as required.

Essential Responsibilities:

• Following established policies and procedures, establishes and maintains courteous, cooperative relations with the public, patients and other personnel.

• Promotes, ensures, and improves customer services to internal/external customers by demonstrating skills which are consistent with the organizations philosophy of providing extraordinary customer relations and quality service.

• Receives and routes incoming calls to appropriate stations.

• Pages medical center personnel.

• Responds to callers inquiries concerning patient condition and other requests for information.

• Announces appropriate and urgent messages. Serves as central communications point for all in-house emergencies (i.e., Code Red and Code Blue). Documents events in logs or in on-line database.

• Performs various clerical duties such as listings of on-call personnel and listing of beeper personnel; distribution of brochures and mailings.

• Records and processes requests for telephone equipment repair. Reports equipment malfunctions to appropriate personnel.

• Performs other related duties as required.

• Supervisory Responsibilities: This job has no supervisory responsibilities.

Basic Qualifications:

Experience

• Minimum one (1) year of multi-line telephone experience.
• Per the National Agreement, current KP Coalition employees have this experience requirement waived.

Education

• High School Diploma/GED.

License, Certification, Registration

• N/A

Additional Requirements:

• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write basic correspondence.
• Ability to effectively present information in one-on-one and small group arrangements to customers, clients, and other incumbents of the organization.
• Must be willing to work in a Labor Management Partnership environment.
• Also refer to Position Specifications outlined in the appropriate collective bargaining agreement.
• Must pass typing test of 25WPM.

Preferred Qualifications:

• N/A

COMPANY: KAISER

TITLE: Communication Operator

LOCATION: Fremont, California

REQNUMBER: 1444992

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.