Communication Dispatcher 1

The Chronicle Of Higher Education, Inc.; Fitchburg (MA); On-site; USD 45,287 - 55,351; Full time

Benefits offered by this job

Health insurance

Retirement plan

Life insurance

Disability insurance

Dental insurance

Paid holidays

Tuition remission

Job summary

Fitchburg State University in Fitchburg, MA, seeks a Communications Dispatcher to manage all campus police communications, alarms and surveillance systems. You will assist the public, route requests and support investigators with video and data.

The role requires calm, quick decision-making under pressure, strong information gathering, and the ability to work all shifts, including weekends and holidays. Salary and benefits are provided by the university.

Qualifications

• Must be able to work all shifts, holidays and weekends.
• Ability to interact and communicate effectively with the public.
• Ability to adjust to changing situations to meet emergency requirements.
• Calm demeanor, make decisions and act quickly in stressful situations.
• Ability to gather information through questioning individuals and by examining records and documents.
• Ability to understand, apply and explain laws, rules, regulations, policies, and procedures governing unit activities.
• Ability to operate or be trained to operate related equipment.
• Must pass CORI/SORI background check.

Responsibilities

• Handles requests via walk-in, telephone, callbox, cellular and radio to the University Police Station and processes those requests by giving out or extracting pertinent information, routing the call to the proper person or dispatching the proper resource.
• Monitors all emergency alarms on campus (intrusion, panic, emergency call box, fire) and reports incidents.
• Utilizes surveillance camera systems and assists investigators with recorded video.
• Utilizes Onguard access system software and remotely controls building access.
• Utilizes Computer Aided Dispatch system and documents all interactions with the public.
• Transmits and receives information via two-way radio, cellular, radio scanner, Internet and LAN.
• Provide Basic Pre-arrival instructions to those in need of medical assistance.
• Aid Shift Supervisors to close open cases as directed.
• Completes clerical assignments as needed.
• Keeps a clean and organized work area.

Skills

Public communication

Adaptability

Decisive under pressure

Information gathering

Organization skills

Independent work

Legal/regulatory understanding

Confidential information handling

Instruction following

Equipment operation

Job description

Overview

Fitchburg State University, located in Fitchburg, Massachusetts, is a public institution dedicated to integrating high-quality professional programs with strong liberal arts and sciences studies. Founded in 1894, the university has more than 30 undergraduate programs and 22 master’s degree programs, with about 7,000 full- and part-time students.

Institutional Diversity and Social Justice: Fitchburg State University embraces a commitment to diversity, inclusion, belonging and social justice. We encourage individuals from historically underrepresented groups to apply and those who can contribute to diversity, inclusion and equal opportunity in higher education through their teaching, research and mentorship.

Job Description

General Statement of Duties and Responsibilities: Responsible for all communications via telephone and radio frequency within the University Police dispatch area, monitors all alarms and surveillance equipment. The Dispatcher assists the public with information and directions and performs other duties as required.

Detailed Statement of Duties and Responsibilities:

• Handles requests via walk-in, telephone, callbox, cellular, and radio to the University Police Station and processes those requests by giving out or extracting pertinent information, routing the call to the proper person or dispatching the proper resource.
• Monitors all emergency alarms on campus, including intrusion, panic, emergency call box, and fire.
• Utilizes surveillance camera systems and assists investigators with recorded video.
• Utilizes Onguard access system software and remotely controls building access.
• Utilizes Computer Aided Dispatch system. Accurately documents all interactions with the public.
• Utilizes CJIS, NCIC, Openfox and CJIS Web and other electronic data gathering tools.
• Transmit and receive information via two-way radio, cellular telephone, radio scanner, Internet, and Local Area Networks.
• Provide Basic Pre-arrival instructions to those in need of medical assistance.
• Aid Shift Supervisors to bring closure to all open cases as directed.
• Completes clerical assignments as needed.
• Keeps a clean and organized work area.

Requirements

• Must be able to work all shifts, holidays and weekends.
• Ability to interact and communicate effectively with the public.
• Ability to adjust to changing situations to meet emergency requirements.
• Capability to maintain a calm manner, make decisions and act quickly in stressful and emergency situations.
• Ability to gather information through questioning individuals and by examining records and documents.
• Ability to accurately assemble and organize information in accordance with established procedures.
• Ability to work independently and exercise sound judgment.
• Ability to understand, apply and explain the provisions of the laws, rules, regulations, policies, procedures, guidelines, etc. governing assigned unit activities.
• Ability to exercise discretion in handling confidential information.
• Ability to follow written and oral instructions.
• Ability to operate or be trained to operate all related equipment.
• Ability to perform the above duties with or without reasonable accommodation.
• Must be able to satisfactorily pass a CORI/SORI check or background check satisfactory to the university.

Additional Information

Shift Information: Full-time, benefited AFSCME Unit II position. Shifts and hours are determined by the shift bid process in the Collective Bargaining Agreement.

This is a full-time, non-exempt, benefits-eligible position in the AFSCME bargaining unit with a title Communication Dispatcher. The bi-weekly pay rate is $1,935.36, grade 11, Step 05, which equates to an annual salary of $50,319.36. This position is not eligible for H-1B sponsorship.

Fitchburg State University offers a competitive benefits package that includes: several different pre-tax health insurance plan options, a competitive retirement plan, life insurance up to 8x the annual salary, long-term disability coverage, dental insurance, accrued vacation and sick days, personal days per year, paid holidays, tuition remission for self, spouse, and dependent children, and more...

Equal Opportunity

Fitchburg State University is an equal opportunity employer.

Application Instructions

Interested candidates should submit a cover letter, resume and be prepared to enter name/contact information for three professional references. Please contact the university if you need assistance applying through this website. You may also login to check/edit your profile or upload additional documents.