Communication Assistant- Classified

State of Colorado; Denver (CO); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Flexible work options

Health insurance

Paid holidays

Vacation and sick leave

PERA retirement

RTD Eco Pass

Job summary

Colorado Department of Education is seeking a receptionist to handle the department’s main phone lines, assist callers, and connect the public with the right teams and resources. The role emphasizes responsive, professional customer service in a high-visibility setting.

In addition to front-desk duties, the position provides program and administrative support, coordinating purchasing, travel, mail, email, scheduling, and meeting logistics to help ensure smooth division operations.

Responsibilities

• Serve as CDE receptionist and main point of contact for callers and visitors.
• Provide information, referrals, and routing to appropriate departments or resources.
• Coordinate day-to-day division operations including purchasing, travel, mail/email, scheduling, and meeting logistics.

Job description

This position is only open to current Residents of Colorado. Incumbent will be required to complete work for CDE within Colorado.

Colorado Department of Education – What We Do

The Colorado Department of Education (CDE) provides leadership, resources, support, and accountability to the state's 184 school districts, 1,886 schools, over 53,000 teachers, and over 3,200 administrators to help them build capacity to meet the needs of the state's approximately 905,000 public school students. In addition, CDE provides structural and administrative support to the Colorado School for the Deaf and the Blind and the Charter School Institute.
As the administrative arm of the State Board of Education, CDE is responsible for implementing state and federal education laws, disbursing state and federal funds, holding schools and districts accountable for performance, licensing all educators, and providing public transparency of performance and financial data.
CDE is a values-based agency that serves students, parents, and the general public by protecting public trust through ensuring adherence to laws, strong stewardship of public funds, and accountability for student performance.
CDE strives to incorporate five core values that we uphold in our work internally and externally. If you come to CDE, be prepared to incorporate Integrity, Equity, Accountability, Trust, and commitment to Service in what you do.
The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.

Why Work For CDE

The work we do is rewarding and impacts the students, families, educators, and communities across Colorado. Our leadership also promotes a culture that puts families and self-care as a priority. Along with meaningful work and an environment that puts employees first, the state also offers rich benefits that intend to make us an Employer of Choice!

• Flexible work schedules and flexible workplace options that may include flexible working hours, working from home, working in the office, and/or a hybrid working environment.
• Premier medical, dental, vision, and dependent life insurance options. All with a generous employer contribution keeping employee costs as low as possible.
• Employer paid short-term disability and life insurance
• Up to 160 hours of Paid Family Medical Leave (PFML)
• 11 paid holidays per year
• Competitive vacation and sick leave accruals
• Retirement through the Public Employees Retirement Association (PERA) www.copera.org
• Employer paid RTD Eco Pass (certain restrictions may apply)
• Paid professional development opportunities

A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the Colorado Equal Pay for Equal Work Act. The salary analysis considers relevant experience, education, certifications, and state seniority as compared to others doing substantially similar work. While most salary offers are made within the posted range, occasionally an offer is made below or above the posted range based upon this salary analysis.

Work Environment

• Office hours are typically Mon-Fri, 8 am-5 pm
• Extended hours during the evening or the weekend may be required by business needs
• Commute to workplace daily
• Essential Functions (ADAAA)
  • LIGHT/Office environment:
    • Required to sit, view a computer screen, and utilize a keyboard and mouse for extended periods of time
    • May be required to lift and move up to 10 lbs of force frequently or 20 lbs occasionally
    • Required lifting, bending, stooping, pushing, walking, etc.
    • Light work usually requires walking or standing to a significant degree
  • DL Not Required: Required to independently obtain and determine means to complete travel requirements. (For positions that only report to CDE locations and can use public transportation to complete that.)

Position Summary

The position is the receptionist for the Colorado Department of Education, answering the department’s main phone lines, assisting callers, and connecting members of the public with the appropriate teams and resources. In carrying out this work, the position applies knowledge of and interprets established department policies, processes, program-specific guidelines, and reference materials to resolve issues, answer questions, provide information, and determine the appropriate response or referral. As a highly visible point of contact for both internal and external customers, this position is responsible for providing responsive, professional, and high-quality customer service and contributing to a welcoming and well-organized environment.

The position also provides program and administrative support for the division. The role coordinates day-to-day functions including purchasing, travel, mail and email, scheduling, and meeting logistics, and applies established procedures to resolve routing operational issues and help ensure efficient division operations.

Major Duties and Responsibilities

• Job Duty A: CDE Receptionist (60%)

  Brief Duty Description

  This role serves as CDE’s receptionist and the first point of contact for most stakeholders and community‑members reaching out to the agency through the main phone line and email address. The position applies and interprets established department policies, processes, program‑specific guidelines, and reference materials to resolve problems, answer questions, provide information, and determine the appropriate CDE office, staff member or external resource based on the circumstances of each inquiry.

  Examples of Regular, Ongoing Decisions

  As part of these duties, this role will:

  • Review the nature of inquiries and determine the appropriate CDE office, program, staff member or external resource by applying established department routing procedures.
  • Interpret and explain established CDE information, including department services, program responsibilities, office locations, staff contacts, and available website resources.
  • Identify and provide contact information to callers regarding other state or federal departments as necessary when an inquiry falls outside of CDE’s authority.
  • Maintain and updates CDE reference materials and incoming call protocol to ensure information remains accurate and current.
  • Trains other administrative personnel to provide back