Commissions Systems Manager II

Spectrum; Charlotte (NC); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Benefits package

Job summary

Spectrum is seeking a Senior Commission Systems Consultant to optimize commission systems and drive strategic initiatives across departments. You will bridge technical and business needs, streamline processes, and support decision-making with data-driven insights.

In this role, you will lead requirements, design technical specs, guide delivery to development teams, and develop test strategies. You’ll collaborate with HR, IT, HRIS, and Payroll to maximize system capabilities and enable scalable

Qualifications

• Bachelor's degree or equivalent related work experience.
• 5+ years of business or systems analyst experience.
• Experience translating business needs into functional/technical requirements.
• Experience leading end-to-end delivery of requirements to development teams.
• Experience developing test strategies and coordinating validation processes.
• Knowledge of data movement and master systems.

Responsibilities

• Lead intake, review and refinement of commission system requirements from stakeholders.
• Translate business needs into functional and technical requirements and identify gaps.
• Oversee end-to-end delivery of requirements to development teams with milestones and risks.
• Develop and execute test strategies and validation processes.
• Evaluate system change requests and assess impacts across applications.
• Manage complex requirements with cross-functional teams to deliver features.
• Analyze data sets to inform strategic decisions and improvements.
• Design scalable data pre-processing automation for commission processing (AWS Redshift).
• Serve as senior liaison among HR, IT, HRIS and Payroll stakeholders.
• Identify opportunities for process optimization and system enhancements.
• Mentor team members and contribute SME knowledge on initiatives.

Skills

Initiative

Project management

Communication

Requirements documentation

Business analysis

Database/Compensation systems

Data movement

Education

Bachelor's degree or equivalent related work experience

Tools

AWS Redshift

Teradata

Snowflake

Salesforce

CSG

Callidus

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you have a passion for streamlining business operations and delivering impactful system solutions? At Spectrum, the Senior Commission Systems Consultant plays a pivotal role in optimizing commission systems, collaborating across departments, and driving strategic initiatives that shape our business. Join us to bridge technical and business needs, enhance processes, and make a measurable difference in operational efficiency and decision-making.

How You'll Make an Impact

• Lead the intake, review and refinement of commission system requirements from business stakeholders, ensuring alignment with organizational objectives
• Translate business needs into comprehensive functional and technical requirements, identifying gaps and supporting solution design and delivery
• Oversee end-to-end delivery of requirements to development teams, proactively managing milestones, dependencies and risks
• Develop and execute test strategies, coordinate validation processes and ensure solutions meet business specifications and quality standards
• Evaluate system change requests, assess business and technical impacts and identify dependencies across applications and processes
• Manage complex application requirements while partnering with cross-functional teams to deliver high-quality features and user experiences
• Compile, analyze and present complex data sets to inform strategic decisions and process improvements
• Design and maintain scalable, reliable data pre-processing automation to support commission processing using AWS Redshift and similar technologies
• Serve as a senior liaison among HR, IT, HRIS, Payroll and business stakeholders to maximize system capabilities and support evolving needs
• Identify opportunities for process optimization and system enhancements, recommending improvements in operational efficiency, accuracy and scalability
• Support broader business and technology initiatives by contributing subject matter expertise and mentoring team members

Working Conditions

Fast-paced office environment.

What You'll Bring to Spectrum

Required Qualifications

Education

Bachelor's degree or equivalent related work experience

Experience

5+ years of business or systems analyst experience

Skills

• Initiative and adaptability in a dynamic environment
• Ability to manage multiple projects under tight timelines
• Effective communication with technical and non-technical individuals
• Capability to synthesize business issues into technical solutions and document system requirements
• Strong business analysis and system/process design skills
• Proven technical abilities in relational database or compensation system configurations
• In-depth understanding of data movement, master systems and downstream systems

Preferred Qualifications

Skills

• Experience with Callidus or comparable sales commission systems strongly preferred
• Proficiency with database management tools such as AWS Redshift, Teradata, Snowflake
• Working knowledge of sales commission plans and compensation processes
• Exposure to major billing and CRM systems (Salesforce, CSG preferred)
• Telecommunications/Cable industry experience preferred
• Experience leveraging AI-enabled tools and emerging technologies for business analysis, system optimization and process efficiency

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.