Commission Sales - Women's Apparel - Broadway Plaza

Nordstrom, Inc.; Walnut Creek (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Merchandise Discount

Retirement Plan (401k)

Paid Time Off & Holidays

Job summary

Nordstrom is seeking a fashion-forward sales associate in California, Walnut Creek, to deliver exceptional service and drive sales. You will engage customers with styling advice, maintain product knowledge, and uphold Nordstrom's standards.

The role requires flexibility to work evenings and weekends in a fast-paced department. The position emphasizes building relationships, meeting targets, and contributing to a positive team environment while leveraging digital tools to enhance the customer

Qualifications

• Experience in delivering excellent customer service.
• Track record of meeting or exceeding sales targets.
• Strong verbal and written communication skills.
• Team-oriented with a collaborative mindset.
• Comfort with technology and digital selling tools.

Responsibilities

• Deliver Nordstrom's 5-Point Selling Standard in every customer interaction.
• Build and grow a personal customer base through in-store and digital tools.
• Provide honest style feedback to earn trust and drive loyalty.
• Set and achieve personal sales goals and stay accountable to results.
• Keep the department ready by stocking, re-merchandising, and participating in inventories.

Skills

Customer service

Sales targets

Communication

Teamwork

Tech savvy

Job description

Job Description

At Nordstrom, our customers build our brand, but it is driven by our people. You will contribute to our long-standing culture and reputation by giving the best service, being a great teammate, and meeting sales goals. You bring expertise, energy, and genuine care to every interaction. You love fashion, thrive on building relationships, and take pride in creating an experience that brings customers back. This is a professional sales role with real earning potential

A day in the life…

• Deliver Nordstrom's 5-Point Selling Standard in every customer interaction: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, Follow-up.
• Build and grow a personal customer base through in-store interactions, outreach, and digital tools
• Offer honest, confident style and fit feedback that earns trust and drives loyalty
• Set and achieve personal sales goals, and stay accountable to results
• Keep the department customer-ready, including stocking, re-merchandising, price markdowns, merchandise recovery, and participate in bi-annual inventory count
• Stay current on product knowledge and trends to serve as a trusted style resource
• Show up for your team every shift, communicate openly, contribute to a positive team environment, and pitch in to help the department stay productive
• Able to commit to a flexible schedule to meet business needs, including evenings, weekends, and peak periods
• Follow Up – Build lasting relationships to drive predictable business by using the 2-2-2 Method (follow up 2 days, 2 weeks, and 2 months after a purchase), Nordy Club enrollment, and Personal Book (your tool for tracking customers so outreach feels personal)

You own this if you have…

• A genuine passion for fashion, styling, and customer experience
• A self-motivated, goal-orientated approach with a track record of hitting targets
• Strong communication and relationship-building skills with a wide range of customers
• A team-first mindset, looking for ways to help your teammates and department succeed
• Comfort with technology and digital selling tools
• The ability to prioritize and stay organized in a fast-paced, high-volume environment
• Flexibility to work varied hours based on business needs
• Physical Requirements:

Physical Requirements

• Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers.
• Frequent use of hands for grasping, fine manipulation, pushing and pulling
• Handle bulky and sometimes awkwardly shaped items, which include reaching for and lifting these items above the head.
• Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds

Schedule

Hours vary by week based on business needs, including evenings, weekends, and holiday or event shifts. This role may also require occasional flexibility to support other departments.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.

Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$20.60 - $20.60 Hourly

At Nordstrom, the commission most selling employees receive varies based on the merchandise they sell. Apparel, shoes, and accessories sales typically range from 3% to 14.5%. The commission Beauty and Men’s Fragrance sales roles typically receive is 3%.

Benefits

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Variable_ES-US.pdf

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

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