Commercial Systems Analyst - Hilton Orlando

Hilton Worldwide, Inc.; Orlando (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading global hospitality company is seeking a Commercial Systems Analyst for the Sales and Marketing Department in Orlando, FL. The ideal candidate will have 2-3 years of experience, strong analytical skills, and proficiency in Salesforce. Responsibilities include managing data for sales performance, developing reports, and supporting budgeting processes. Hilton offers competitive hourly pay and benefits focused on Team Members’ wellbeing including education programs and comprehensive health coverage.

Benefits

Go Hilton travel program: 100 nights of discounted travel

Access to pay through DailyPay

Employee stock purchase program at 15% discount

12 weeks of paid maternity and parental leave

Debt-Free Education program

Flexible shifts and days off

Comprehensive Health Insurance

Mental health resources including free counseling

Best-in-Class Paid Time Off (PTO)

401K plan with company match

Qualifications

• Minimum of 2-3 years of experience in the Commercial area or Front Office Operations.
• Strong analytical mind-set required.
• Proficient in Microsoft Office, Delphi, or Salesforce.

Responsibilities

• Manage the Salesforce system for Sales and Events departments.
• Analyze sales performance metrics and pricing strategies.
• Develop dashboards and reports to track KPIs.

Skills

Analytical mind-set

Communication

Attention to details

Proficiency in Microsoft Office

Salesforce knowledge

Delphi knowledge

Education

2-3 years experience in Commercial area or Front Office Operations

Tools

Salesforce

Delphi

ONQ

STAR

Knowland

Demand360

Job description

Commercial Systems Analyst - Hilton Orlando

Job Number: HOT0C2VS

Work Locations

Hilton Orlando 6001 Destination Parkway Orlando 32819

Hilton Orlando is looking for a Commercial Systems Analyst to join their team in the Sales and Marketing Department! The Hilton Orlando is set over 26 acres and is near the major theme parks and International Drive.

The ideal candidate will have a minimum of 2-3 years of experience in Commercial area or Front Office Operations or a strong analytical mind-set, is proficient in Microsoft Office system, Delphi or Salesforce, with excellent communication and an attention to details. ONQ, STAR, Knowland or Demand360 knowledge is preferred.

Shift Pattern: Monday - Friday, 9:00AM - 5:30PM.

Pay Rate: $20.00 per hour.

Benefits

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel
• Access to your pay when you need it through DailyPay
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
• Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications
• Flexible shifts and days off
• Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare
• Mental health resources including free counseling through our Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• 401K plan and company match to help save for your retirement

Available benefits may vary depending on property-specific terms and conditions of employment.

What will I be doing?

• To support the Sales and Events departments by managing the Salesforce system and ensuring accuracy on room block and function/event/catering space as we all analyzing data.
• Analyze sales performance metrics, pricing strategies, and customer segmentation.
• Develop dashboards and reports to track KPIs and sales targets.
• Support forecasting and budgeting processes with data-driven models.
• Collaborate with sales leadership to identify growth opportunities and risks.
• Conduct competitive analysis and market research to inform strategy.
• Complete Month End Reporting and Processes for close of month for commercial leaders (Group Sales, Revenue Management, Catering & Events and Marketing).
• Prepare dashboards and key visuals for performance metrics (graphs, tables)
• Assist in preparation of ad-hoc reports and summaries for commercial leadership.
• Assist in preparation of target customer lists and solicitation targets for sales managers proactive sales tactics.
• Update and maintain brand forms, proposals, and contracts as merge documents in Salesforce FDC and Sales Lead Channels (Cvent, MeetingBroker).
• Assist Revenue Management in maintaining group room blocks and straight-line availability
• Maintain and update Salesforce FDC records to ensure data accuracy and completeness.
• Turn bookings tentative, definite, and cancelled in system following standards – all sections of Delphi booking match contract and have accurate revenue projections for all operating departments accurate forecasting.
• Assist with user setup, permissions, and troubleshooting within Salesforce.
• Collaborate with IT and Salesforce admins to resolve technical issues and support enhancements
• Assign leads to sales managers, catering sales or restaurant sales.
• Assist in system training for Delphi property users.
• Assist in training operating departments on Delphi use.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!