HVAC Commercial Service Technician II

2220 Engineering Excellence National Account; Houston (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Equal opportunity employment

Disability accommodations

Job summary

2220 Engineering Excellence National Account in Houston, Texas, is seeking an experienced HVAC Installer responsible for the complete and satisfactory installation of commercial HVAC equipment. You will oversee installation helpers, ensure customer satisfaction, and comply with health and safety standards.

The position requires 6+ years of experience and a high school diploma. Key responsibilities include installing equipment, maintaining safety measures, and ensuring excellent customer service. Equal opportunity employer.

Qualifications

• 6+ years of experience in HVAC installation or similar roles.
• Proficiency in customer communication and satisfaction.
• Knowledge of HVAC systems and safety protocols.

Responsibilities

• Install HVAC equipment and accessories under minimal supervision.
• Ensure safety compliance and report unsafe conditions.
• Maintain and order stock for installation vehicle.

Skills

Customer service

HVAC installation

Safety compliance

Education

High School Diploma or GED

Job description

Responsible for the complete and satisfactory installation of commercial (5+ tons) HVAC equipment and accessories. Oversees the work of Install Helpers to ensure work is performed correctly. Communicates with customers to answer questions, resolve problems, and ensures complete customer satisfaction. Promotes products and services to customer.

Responsibilities

• Works under minimal supervision to install HVAC equipment and accessories
• Installs heating, air conditioning, ventilation, and refrigeration equipment, as well as accessories, in accordance with company requirements and manufacture specifications
• As needed, performs limited diagnostics
• Designs, fabricates, and installs various ducts and duct fittings as required
• Performs start‑ups on air conditioning and heating systems and other components
• Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction
• Promotes products and services to the customer
• Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit
• Responsible for delivery and removal of equipment needed to complete the installation work
• Ensures company property, vehicles, and tools are being properly used, maintained, and accounted for
• Completes all paperwork in a neat, accurate, thorough, and timely manner
• Collects payment from customer
• Represents the company professionally, honestly, and ethically in all business matters and concerns
• Responsible for keeping installation vehicle clean and neat both inside and outside in keeping with the company’s professional image
• Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to branch, and orders/replenishes vehicle stock as needed
• Performs similar/other duties as needed or assigned

Health & Safety

• Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately
• Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately
• Corrects substandard acts or conditions within area of control
• Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s)
• Never removes or renders ineffective safety guards, devices, or clothing prescribed to be in place or worn
• Complies with the general rules as prescribed by company program(s) procedure(s)
• Operates devices or equipment as prescribed by company program(s) or procedure(s)
• Participates in any safety initiatives, teams, or committees
• Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately
• Provides input on developing safety initiatives and plans to eliminate exposure that could cause accidents
• Does not perform any act that may endanger the safety or well‑being of others
• Does not engage in any pranks, contests, or rough boisterous behavior
• Works in compliance with applicable legislative requirement

Minimum Experience & Education

• 6+ years of experience
• High School Diploma or GED

Equal Opportunity

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts. Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail].