Commercial Service Technician 1

Commercial Tire Inc; Pullman (WA); On-site; USD 35,817 - 44,083; Full time

Benefits offered by this job

Stock ownership (ESOP)

Retirement plan

Paid time off

Job summary

Commercial Tire is seeking a dedicated Service Technician for full-time work in Lewiston, ID. You will perform tire-related services, from mounting to balancing, at either in-store or customer locations, including roadside assistance.

A strong mechanical aptitude and safety awareness are essential for delivering top-tier results. You will also manage work orders, assist with inventory, and ensure DOT/ELD compliance during daily operations.

Qualifications

• Strong mechanical aptitude and attention to detail.
• Effective communication, both verbal and written.
• Basic computer and software skills for job tasks.
• Customer service skills to support clients and drivers.

Responsibilities

• Deliver top-tier service to customers through timely follow-ups and proactive communication.
• Perform tire-related services (mounting, dismounting, balancing, repairs) on-site or at customer locations.
• Respond to after-hours roadside service requests as scheduled.
• Conduct daily vehicle inspections and ensure DOT/ELD compliance.
• Accurately complete work orders, service tickets, and invoices; verify customer credit.

Skills

Strong mechanical aptitude

Effective communication

Basic computer skills

Customer service

Education

High School Diploma or GED

DOT Driver Qualification file and Medical Certification

Tools

Toolbox

Basys

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Lewiston, ID, US

17 days ago Requisition ID: 4687

Salary Range: $26.00 To $32.00 Hourly

At Commercial Tire, we believe great people build great companies. As a proudly employee-owned organization, every team member has a stake in our success. Full-time employees enjoy outstanding benefits, including medical, dental, vision, and life insurance, stock ownership opportunities, a strong 401(k) plan, and generous paid time off.

If you’re looking for a career where you’re valued, supported, and set up to grow, we’d love to meet you.

Reports to: Store Manager (or similar position)

FLSA Status: Non-Exempt

Job Type: Full-Time

POSITION SUMMARY: This position is located in Moscow, ID.

The Commercial Service Technician is responsible for providing tire-related services both in-store and at customer locations. This includes mounting, dismounting, balancing, repairs, and roadside assistance for commercial and light-duty vehicles. This role plays a key part in maintaining customer satisfaction through excellent service, technical accuracy, and adherence to safety standards.

KEY RESPONSIBILITIES:

• Deliver top-tier service to customers through timely follow-ups, issue resolution, and proactive communication.


• Perform all tire-related services (mounting, dismounting, fleet checks, pressure adjustments, and repairs) on-site or at customer locations.


• Respond to after-hours and on-call roadside service requests as scheduled.


• Conduct daily vehicle inspections, operate company vehicles, and maintain compliance with DOT and ELD requirements.


• Operate tools and equipment such as impact guns, air compressors, hub-cap hammers, and boom trucks safely and effectively.


• Ability to look up fluid volumes for tire size.


• Accurately complete work orders, service tickets, and invoices, while verifying customer credit and making necessary billing adjustments.


• Assist in inventory management by using company software systems (e.g., Toolbox, Basys) including scanning, transferring, and returning items.


• Initiates purchase orders for parts, assists with updating information on the computer and maintains records/files for follow-up.


• Document fleet inspections, casing write-ups, barcode scanning, and all account-required images or forms.


• How to check a bar code and explain the screen.


• Maintain vehicle appearance, safety materials, and fuel receipts for company processing.


• Ensure lug nuts are tightened to proper torque specifications.


• Match tire sets correctly, ensuring proper placement and wear alignment.


• Other duties as assigned.

COMPETENCIES AND SKILLS

• Strong mechanical aptitude and attention to details


• Effective verbal and written communication skills


• Basic computer and software skills


• Excellent customer customer service and interpersonal skills

QUALIFICATIONS - Required

• Valid driver’s license with insurable driving record


• Minimum age requirement: 18 years.


• DOT Driver Qualification file (q-file) and Medical Certification


• TIA Certification


• High School Diploma or GED (preferred)

COMPENSATION & BENEFITS

• Comprehensive benefits package including health, dental, vision, ESOP and retirement plans.


• Paid time off (PTO) and paid holidays

ESSENTIAL PHYSICAL & ENVIRONMENTAL FUNCTIONS

Physical Demands:

• Frequent bending, stooping, squatting, kneeling, twisting, and walking on uneven surfaces


• Frequent lifting/carrying: up to 50 lbs; occasional lifting over 100 lbs


• Frequent use of hands and fingers for grasping and dexterity


• Constant visual, auditory, and verbal communication required


• Frequent exposure to noise, dirt, dust, mechanical vibration, fumes, and outdoor conditions


• Occasional work in extreme heat/cold or wet/humid environments


• Occasional shift work and extended days may be required


• Occasional hazards due to mechanical equipment, moving objects, and roadside work

Equipment Operated:

• Company service vehicles and boom trucks


• Tire machines, compressors, air tools and hand tools


• Company-provided software and system for work orders and inventory


• Required to use protective gear (PPE)

Compliance & Acknowledgment - This position must be performed with or without reasonable accommodation. Commercial Tire complies with the Americans with Disabilities Act (ADA) and will consider reasonable accommodationsfor qualified individuals to perform the essential functions.