Commercial Senior Auto Claims Adjuster- Remote

CSAA Insurance Group; Lincoln (NE); Remote; USD 39,000 - 43,000; Full time

Benefits offered by this job

401(k) with company match

Annual bonus eligibility

Remote-first culture

Job summary

Mobilitas is hiring for a Commercial Senior Auto Claims Adjuster (Remote) to handle a broad range of auto and property damage claims primarily from the Pacific Time Zone. The role requires evaluating, negotiating, and settling complex claims while coordinating repairs and rentals.

Training starts soon, and the position supports a remote-first culture with flexible scheduling. Ideal candidates have 2+ years in auto or commercial adjusting, a valid adjuster license for applicable states, and

Qualifications

• High School Diploma or GED required; 2+ years customer service in virtual environment preferred.
• Experience in auto or commercial adjusting is required; knowledge of claims lifecycle.
• Ability to work remotely with strong computer and communication skills.

Responsibilities

• Manage a large inventory of auto and property damage claims for commercial rideshare and GIG economy.
• Investigate, evaluate, negotiate, and settle claims; explain policy coverage and options.
• Coordinate repairs, rentals, towing, and total losses; document all interactions.
• Maintain diary system to ensure timely resolution within state guidelines and SOPs.

Skills

Customer service

Auto claims

Remote work

Bilingual a plus

Education

High School Diploma/GED or equivalent experience

Tools

Adjuster license

Job description

External candidates: In order for your application to be correctly processed please sign-in before you applyInternal candidates: Please go to Workday and click \"Find Jobs\" link under CareerThank you for considering opportunities with us!Job TitleCommercial Senior Auto Claims Adjuster- RemoteRequisition NumberR8094 Commercial Senior Auto Claims Adjuster- Remote (Open)LocationNevada - Home TeleworkersAdditional LocationsAlabama - Home Teleworkers, Alabama - Home Teleworkers, Arizona - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker {+ 21 more}Job InformationWe’re Mobilitas, created by CSAA Insurance Group, we serve the unique needs of the modern mobility sector. We specialize in tailored solutions for today’s evolving transportation landscape, helping our partners manage risk, move quickly and deliver exceptional experiences. We’re looking for motivated, innovative individuals who think big, move fast and want to help shape the future of mobility.Hablas Español? Estamos buscando agentes de reclamaciones bilingües! No se requiere experiencia en seguros, nosotros aseguraremos que sepas como explicar la terminología de aseguranza en inglés y español.We are actively hiring for a Commercial Senior Auto Claims Adjuster- RemoteYour Role:We are seeking experienced and detail-oriented commercial auto claim adjusters to join our dynamic team. Candidates must be available to work claims primarily aligned with the Pacific Time Zone. At least 85% of the caseload will be originate from this region.Our operational hours are 7 days a week from 5:30am-7:30pm (Pacific Time) including holidays. There is a need for flexibility to be scheduled a shift with an 7:30pm ending time (Pacific Time), however, you should be available to work 40 hours a week within operational hours. You will have one weekend day off and one weekday off. Days off are typically consecutive however we do not guarantee consecutive days off and most shifts include at least 1 weekend day. Schedules assigned can fluctuate with our business needs.Your Work:Manage a large inventory of claims ranging from minor to moderate complexity.Answer inbound calls, open claims, acquire loss details from all involved parties andInvestigate, evaluate, negotiate, and settle auto and property damage claims for commercial rideshare and commercial GIG economy.Explain policy, coverage, and appropriate course of action.Arrange and pay repair, rental, towing, total losses and negotiate storage.Document claim files, send correspondence, and communicate with all parties involved.Work from a diary system to review and resolve claims within state compliance guidelines, policy provisions and standard operating procedures.Work Schedule:The expected schedule for this role is the ability to work any shift 7 days a week, 7:00 AM to 7:00 PM Pacific Time (PT).Training Schedule:Paid virtual training starts on January 11. 2027, and consists of a combination of classroom and on-the-job training. The training schedule is Monday through Friday from 8 a.m. to 5 p.m. pacific time.Required Experience, Education and SkillsHigh School Diploma/GED or 2+ years of customer service experience in a virtual environment leveraging internet, phone, and chat features.1-2+ years of auto or commercial adjusting/liability experience required.Must hold an Adjuster licensed for all applicable states or obtain license(s) within 90 days of filling position as a condition of employment.What would make us excited about you?3+ years of prior claims adjusting experience preferred.Auto physical damage training and/or I-CAR or SCLA enrollment preferred.Bilingual a plus.Empathy, Adaptability, Time Management, Organization.Capability to complete training and perform the job in a remote setting as required.Strong computer navigation skills.Outstanding interpersonal skills.Ability to handle several tasks simultaneously.Shows respect for differences through excellent communication skills with people from an array of backgrounds.Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)Fulfills business needs, which may include investing extra time, helping other teams, etc.Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska.Why Choose a Career at Mobilitas?At Mobilitas, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive.Recognition: We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at careers.mobilitasinsurance.com.Career Growth: We believe in growth for everyone. Here at Mobilitas, leaders and mentors partner with employees to align interests, unlock development opportunities, and support long‑term success.Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including Mobilitas offices. Our flexible workplace empowers you to balance remote work with intentional in‑person moments that deepen connection and collaboration.Inclusion and Belonging: An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market.Sustainability: As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact.Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us.Mobilitas is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact [e-mail] you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.Mobilitas does not provide visa sponsorship for this role. Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).Mobilitas is an equal opportunity employer.#LI-PD1*The national average hourly rate for this position is $27.55-$30.61. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on work location. The starting pay range for this position across all the states we hire in is $27.55-$36.81. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 7% of eligible pay.Colorado Specific Job Range :$57,285.00 - $70,000.00This job posting will be unposted on Fri, 25 Dec 2026.