Commercial Relationship Representative 2

First National Bank; Harrisburg (Dauphin County); On-site; USD 42,000 - 64,000; Full time

Job summary

First National Bank in Harrisburg, PA seeks a Commercial Relationship Representative 2 to support departmental operations in commercial banking. The role involves loan and deposit administration, CRM maintenance, reporting, and delivering professional customer service while ensuring adherence to policies and regulatory requirements.

The incumbent will assist portfolio and relationship managers, onboard new personnel, manage documentation, and help with problem resolution.

Qualifications

• Excellent communication skills, both written and verbal.
• Detail-oriented.
• Ability to work and multi-task in a fast paced environment.
• Ability to use general office equipment.
• Ability to use a personal computer and job-related software.
• MS Word - Basic Level.
• MS Excel - Basic Level.
• MS PowerPoint - Basic Level.

Responsibilities

• Loan administration: Supports new loan processes and manages portfolio documentation and credit reporting tasks.
• Deposit administration: Coordinates with Treasury Management and branches for new accounts, monitors overdrafts and settlement processes.
• Administrative duties: Performs clerical tasks, schedules workload, and supports onboarding and policy adherence.
• Exceptions and Past Due administration: Collects documentation and reviews reports to clear exceptions and past-due items.
• CRM Maintenance: Assists in client contact management and relationship tracking.
• Reporting duties: Prepares management reports and distributes reporting packages.
• Customer service/problem resolution: Provides professional customer service and timely problem resolution for commercial accounts.
• All employees are risk managers under the company risk program and ensure regulatory compliance.

Skills

Excellent communication

Detail-oriented

Multi-tasking

General office equipment

Personal computer

MS Word

MS Excel

MS PowerPoint

Education

High School or GED

Job description

Primary Office Location:101 N 2nd Street. Harrisburg, Pennsylvania. 17101.

Join our team. Make a difference - for us and for your future.

Position Title:

Commercial Relationship Representative 2

Business Unit:

Commercial Banking

Reports to:

Varies by Assignment

Position Overview:

This position is primarily responsible for assisting departmental personnel in all areas of the department and performing various duties in support of the department and administration. The incumbent provides support to portfolio managers, relationship managers and leadership, such as administrative duties, loan and deposit administration, onboarding new personnel, CRM maintenance, reporting, professional customer service and problem resolution.

Primary Responsibilities:

Loan administration: Supports new loan process (appraisal process, credit/property/UCC reports, doc prep requests, KYC, post-close follow up), supports existing portfolio (maintains credit/documentation/collateral files, processes change requests, assists with collecting client reporting requirements), manages requests sent to credit underwriting and manages account transfer process for team.

Deposit administration: Works with Treasury Management and branches for new account opening, monitors daily NSFs and overdrafts, monitors continuous overdraft positions, handles settlement of non-post, handles wire transfer requests after proper authentication is completed and processes ACH approvals/correspondence.

Administrative duties: Types, copies, files, schedules, mails, orders supplies, maintains and operates office machines, onboards new personnel, determines departmental needs, prioritizes and manages workload, meets deadlines and simultaneously manages several projects accurately, timely and according to established policies and procedures.

Exceptions and Past Due administration: Obtains all loan and deposit documentation, reviews monthly reports to initiate and clears all loan and deposit exceptions including past due financial statements, document exceptions, collateral reports.

CRM Maintenance: Aids team members in the creation/management of client contacts, creates/maintains client groups and relationship ties and completes other responsibilities as assigned.

Reporting duties: Prepares management reports for sales meetings and additional reports, as required confidentially, according to information obtained and in an accurate and timely manner, distributes monthly reporting packages to team members (based on role) as directed by management or Wholesale Banking Solutions.

Customer service/problem resolution: Provides professional customer service by offering timely attention, provides answers to a wide variety of questions and problems and services the customer's commercial accounts promptly and according to established policies and procedures.

Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:

High School or GED

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:

3

Skills Required to Perform the Primary Responsibilities of this Position:

Excellent communication skills, both written and verbal

Detail-oriented

Ability to work and multi-task in a fast paced environment

Ability to use general office equipment

Ability to use a personal computer and job-related software

MS Word - Basic Level

MS Excel - Basic Level

MS PowerPoint - Basic Level

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:

N/A

Physical Requirements or Work Conditions Beyond Traditional Office Work:

N/A

Equal Employment Opportunity (EEO):

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.