Commercial Relationship Manager

Old National Bank; Knoxville (TN); On-site; USD 79,000 - 156,000; Full time

Job summary

Old National Bank is seeking a Commercial & Industrial Banking Relationship Manager to drive new loan and deposit business, manage client relationships, and maintain credit quality. You will work with lenders and executives to structure terms and deliver solutions that meet client and bank objectives.

The role emphasizes relationship growth, portfolio management, and a consultative selling approach across commercial clients, with base salary range disclosed and performance-based bonus

Qualifications

• Experience achieving personal sales goals and building client relationships.
• Ability to evaluate loan requests for purpose, structure and pricing.
• Proven portfolio management including risk monitoring and delinquency awareness.
• Strong strategic thinking and decision-making skills.
• Excellent communication and client service mindset.
• Collaborative approach with cross-functional partners.

Responsibilities

• Achieve sales targets through proactive activities and partner referrals.
• Evaluate and originate loan requests while ensuring pricing and terms.
• Manage a portfolio of clients, strengthen relationships, and monitor loan standards.
• Proactively identify opportunities and align actions with bank goals.
• Deliver best-in-class client experience and collaborate with teams.

Skills

Sales targets

Relationship mgmt

Loan origination

Portfolio mgmt

Client service

Strategic thinking

Communication

Decision making

Job description

Overview

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

Responsibilities

Job Summary

The Commercial & Industrial (C&I) Banking Relationship Manager is responsible for generating new loan and deposit business, according to assigned sales goals, by initiating and developing relationships with businesses, industries, developers and consumers. The Commercial & Industrial (C&I) Banking Relationship Manager maintains acceptable credit quality and appropriate loan pricing. Individual portfolio management and client relationship expansion, including partner referrals, are critical for success in this position.

Salary Range

The salary range for this position is $79,400/yr - $156,000/yr plus bonus. The base salary indicated for this position reflects the compensation range applicable to all levels of the role across the United States. Actual salary offers within this range may vary based on a number of factors, including the specific responsibilities of the position, the candidate’s relevant skills and professional experience, educational qualifications, and geographic location.

Key Accountabilities

Achieve Sales Targets

• Works to achieve assigned personal sales goals through proactive activities and behaviors that lead to results.

• Aligns client and bank objectives and orchestrates organizational resources and referral partners to build collaborative, client-focused relationships.

• Uses a consultative selling approach to understand client needs and opportunities, including conducting pre-call planning, establishing rapport, interviewing for needs and opportunities, explaining features and benefits, overcoming objections and closing the sale.

• Leverages centers of influence to build a network and create a pipeline of business.

Loan Originations

• Ensures loan requests meet the requisite level as set forth under current loan standards by evaluating loan requests for proper purpose, structure and pricing.

• Partners with support staff to ensure the loan origination process meets bank and client expectations.

• Seeks guidance and insight from other lenders and Executives to deliver the best possible loan terms for the bank and client.

Portfolio Management

• Manages a portfolio of customers satisfactorily, ensuring the relationships are maintained in a professional manner and monitoring of the portfolio meets current loan standards.

• Strives to meet or exceed average portfolio target by strengthening existing client relationships and fostering new relationships.

• Manages delinquencies and portfolio to ensure that classified credits are recognized timely and referred promptly to Special Assets.

Key Competencies for Position

Strategy in Action – Build your strategic mindset capability.

• Breaks down larger goals into smaller achievable goals and communicates how they are contributing to the broader goal.

• Actively seeks to understand factors and trends that may influence role.

• Anticipates risk and develop contingency plans to manage risks.

• Identifies opportunities for improvement and seeks insights from other sources to generate potential solutions.

• Aligns activities to meet individual, team and organizational goals.

Compelling Communication – Openly and effectively communicates with others.

• Effectively and transparently shares information and ideas with others.

• Tailors the delivery of communication in a way that engages the audience and that is easy to understand and retain.

• Unites others towards common goal.

• Asks for others' opinions and ideas and listens actively to gain their support when clarifying expectations, agreeing on a solution and checking for satisfaction.

Makes Decisions & Solves Problems – Seeks deeper understanding and takes action.

• Takes ownership of the problem while collaborating with others on a resolution with an appropriate level of urgency.

• Collaborates and seeks to understand the root causes of problems.

• Evaluates the implications of new information or events and recommends solutions using decisions that are sound based on what is known at the time.

• Takes action that is consistent with available facts, constraints and probable consequences.

Delights Clients – Continuously seeks and applies knowledge leading to a best‑in‑class client experience.

• Passionately serves internal/external clients with excellence.

• Maintains a growth mindset staying current with developments and trends in areas of expertise influencing client satisfaction both internally and externally.

• Understands data, metrics and/or financial information, and how they tie to client satisfaction and business outcomes related to position, client and/or team.

• Nurtures client relationships by listening, prioritizing, and acting responsibly to meet client needs, mitigate risk and add shareholder value.