The Refrigeration Service Technician Level 4 is a senior-level technician responsible for complex diagnostics, major system repairs, and optimization of commercial refrigeration and HVAC systems. This role requires extensive technical expertise, strong problem-solving skills, and the ability to manage high-priority service calls with minimal supervision. The Level 4 Technician plays a critical role in supporting the service team by mentoring technicians, ensuring adherence to industry standards, and delivering exceptional customer service.
Key Responsibilities
- Lead advanced troubleshooting and diagnostics on commercial refrigeration and HVAC systems
- Perform complex repairs, retrofits, and system optimization
- Serve as a technical advisor and subject matter expert within the service team
- Ensure work is completed safely and in compliance with industry and environmental standards
- Maintain accurate service documentation and provide detailed reporting to customers and management
- Support technician development through mentorship and hands‑on training
- Contribute to process improvements and quality assurance initiatives
Primary Duties
- Diagnose and repair complex refrigeration and HVAC system failures
- Repair, replace, and optimize critical components including: Advanced control systems
- Multi‑stage compressors
- Variable frequency drives (VFDs)
- High‑capacity cooling systems
- Perform system commissioning to ensure installations meet operational and efficiency standards
- Develop and implement preventative maintenance strategies to improve system performance and reliability
- Analyze recurring system issues and recommend long‑term solutions
- Lead large installation and retrofit projects in coordination with project managers, engineers, and field teams
- Ensure EPA and environmental compliance requirements are followed
- Provide customers with detailed service reports, recommendations, and system improvement strategiesMentor Level 1–3 technicians and assist in technical training initiatives
- Stay current on industry advancements, regulatory changes, and emerging refrigeration technologies
Qualifications
- 6+ years of commercial refrigeration or HVAC service experience
- Strong troubleshooting and diagnostic capabilities
- Experience with rack systems, grocery store refrigeration systems, or large commercial refrigeration environments preferred
- Knowledge of advanced controls and refrigeration systems
- EPA Certification required
- Ability to work independently and manage high‑priority service calls
- Strong communication and leadership skills