Commercial Real Estate Account Manager

KeyBank; Overland Park (KS); On-site; USD 57,000 - 87,000; Full time

Job summary

KeyBank is seeking an Account Manager to service a commercial real estate portfolio under servicing agreements, loan documents, and applicable laws. You will monitor portfolios, enforce reporting standards, and coordinate with internal and external stakeholders to protect interests of lenders and investors.

Responsibilities include intensive loan servicing, financial analysis, reserve management, and ensuring timely payments; success requires strong communication, analytical skills, and

Qualifications

• Four-year degree or equivalent professional experience.
• Excellent verbal and written communication skills.
• Strong analytical skills.
• Efficient in Microsoft Word, Excel and Outlook.

Responsibilities

• Monitor assigned portfolio to ensure compliance with servicing agreements.
• Institute and administer directives involving changes in servicing standards.
• Perform intensive loan servicing for loans not meeting standards or returning to status after default.
• Conduct frequent inspections and financial analyses during rehabilitation/repair and cash-flow audits.
• Make recommendations to the Watchlist Committee for loans not meeting standards.
• Generate income through transaction fees and timely collection of late charges.
• Monitor and post all loan payments per loan documents and oversee delinquencies.
• Review and process reserve disbursements per reserve agreements.
• Review insurance certificates to ensure compliance with loan documents.
• Monitor and oversee payment of all taxes and insurance per loan documents.
• Calculate yield maintenance and process payoffs per servicing agreements.
• Input and maintain loan data in the servicing system.

Skills

Four-year degree

Excellent communication

Analytical skills

MS Word/Excel/Outlook

Education

Four-year college degree

Job description

Location

11501 Outlook Street, Overland Park Kansas

Job Brief

Under the direction of the Manager, our Account Managers are responsible for servicing a commercial real estate portfolio in a timely, efficient, and responsible manner to protect the interest of KeyBank, mortgage insurers, and investors. This is accomplished within the parameters of the servicing agreements, loan documents, policies and procedures, and applicable laws and regulations. We offer Account Manager Positions across three core verticals: CMBS & SASB Commercial Mortgage Backed Securities Single Asset Single Borrower Agency Freddie Mac Fannie Mae Ginnie Mae HUD Full Asset Management Institutional Interim | Balance Sheet Lenders Life & Pension | Foreign Lenders CLOs | ABS | P3 Debt Funds | Repo Servicing Net Lease REITs *Individual skills and experience will be assessed and appropriate job leveling will be assigned at offer.

Essential Job Functions

• Monitor assigned portfolio to ensure compliance with specific requirements pursuant to contractual servicing agreements.
• Institute and administer directives involving changes in servicing standards (i.e. establishing and implementing new technologies for reporting property inspections and financial analysis).
• Perform intensive loan servicing for those loans designated by investor or servicer as not meeting their standards for performance, as well as for those loans recently returning to a performing status after default or workout.
• Intensive servicing typically involves frequent inspections and comparable financial analysis in addition to administering rehabilitation/repair agreements and cash flow auditing.
• Make recommendations (both objective and subjective) to the Watchlist Committee regarding any loan that is not meeting established standards for overall property performance.
• Generate income through transaction fees and the timely collection of late charges to ensure the profitability of the Servicing Division and KeyCorp.
• Monitor and administer the posting of all loan payments in accordance with the loan documents.
• Monitor and collect delinquencies.
• Review and process reserve disbursements in accordance with the reserve agreements.
• Review/analyze insurance certificates related to the commercial property to ensure compliance with the loan documents.
• Monitor and oversee the payment of all taxes and insurance as required by the loan documents.
• Calculate yield maintenance and process payoffs in accordance with the loan documents and servicing agreements.
• Input and maintain loan and collateral data in the loan servicing system and RECWeb.

Marginal or Peripheral Functions

• Administer all borrower inquiries and requests.
• Assist with special projects
• Train new employees

Required Qualifications

• Four-year college degree or experience commensurate with position grade
• Excellent verbal and written communication skills
• Strong analytical skills
• Efficient in the use of Microsoft Word, Excel and Outlook

Preferred Qualifications

• Experience in commercial mortgage loan servicing and/or underwriting
• Experience with cash management accounts, escrow/reserve account disbursements, insurance/tax issues, property releases, and loan payoffs
• Real estate law, appraisal, accounting/auditing
• Legal document review and interpretation
• Experience with McCracken/Strategy and RECWeb loan servicing system

Compensation and Benefits

• This position is eligible to earn a base salary in the range of $57,000.00 - $87,000.00 annually.
• Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location.
• Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Work Arrangement

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Equal Opportunity Employer

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [e-mail].

About the Company

KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You’ll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.