Commercial Platform and AI Leader

Ladders; United States; Remote; USD 128,000 - 214,000; Full time

Benefits offered by this job

Medical, dental, vision, and Rx

Health Coach and 24/7 nurse-based资源

401(k) with company matching

Tuition assistance and adoption assist

Paid parental leave

12 paid holidays

Job summary

Ladders is seeking a Commercial Platform and AI Leader to drive the strategy and rollout of the commercial technology ecosystem supporting sales execution and operational scalability.

The role partners with Sales Operations, Digital Technology, and commercial stakeholders to align platforms, data, and process design with business priorities, and to bring AI-driven capabilities into the commercial environment while strengthening governance and performance across the platform landscape.

Qualifications

• 5–10 years of intensive Salesforce experience.
• Extensive experience managing enterprise-grade commercial platforms (Salesforce and CPQ).
• Ability to articulate and execute a vision for a connected commercial ecosystem.
• Experience implementing AI-driven features in a commercial environment.
• Demonstrated ability to lead and develop a technical team.
• Strong stakeholder management skills.

Responsibilities

• Define the multi-year roadmap for the commercial platform ecosystem.
• Manage and mentor a team of subject matter experts.
• Spearhead the implementation of AI/ML initiatives within commercial platforms.
• Collaborate with Digital Technology and Sales Operations for platform scalability.
• Monitor KPIs and implement continuous improvements to the sales process.
• Establish global standards for data usage and platform configuration.
• Act as the primary bridge between commercial leaders and technical developers.

Skills

Salesforce experience

Enterprise platforms

AI features in sales

Team leadership

Stakeholder management

Salesforce CPQ

Tools

Salesforce CPQ

Job description

For our client, we are seeking a Commercial Platform and AI Leader to join the team of a leader in the Business Services space.
This role will shape the strategy and direction of the commercial technology ecosystem that supports sales execution and operational scalability. The leader will partner closely with Sales Operations, Digital Technology, and commercial stakeholders to align platforms, data, and process design with business priorities. In addition, this person will help bring AI-driven capabilities into the commercial environment while strengthening governance, consistency, and performance across the platform landscape.
Location: Remote - US based candidates only, no visa sponsorship available
Compensation: $128,400 – $213,900 annually
Responsibilities

• Define the multi-year roadmap for the commercial platform ecosystem
• Manage and mentor a team of subject matter experts
• Spearhead the implementation of AI/ML initiatives within commercial platforms
• Collaborate with Digital Technology and Sales Operations for platform scalability
• Monitor KPIs and implement continuous improvements to the sales process
• Establish global standards for data usage and platform configuration
• Act as the primary bridge between commercial leaders and technical developers

Qualifications

• 5-10 years of intensive Salesforce experience
• Extensive experience managing enterprise-grade commercial platforms, specifically Salesforce and major CPQ platforms
• Ability to articulate and execute a vision for a connected commercial ecosystem
• Experience implementing AI-driven features in a commercial environment
• Demonstrated ability to lead and develop a technical team
• Strong stakeholder management skills

Benefits

• Medical, dental, vision, and prescription drug coverage
• Access to Health Coach and 24/7 nurse-based resource
• Retirement benefits including a 401(k) with company matching
• Tuition assistance and adoption assistance
• Paid parental leave and disability benefits
• 12 paid holidays and permissive time off

Our client is an equal opportunity employer.