Commercial Parts Pro Store 4524

Advance Auto Parts; Ephrata (Lancaster County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Sales commission eligibility

Employee discounts

Job summary

A leading auto parts retailer is seeking a full-time Commercial Parts Pro to manage customer relationships and support the commercial sales team. Applicants should have at least three years of automotive parts experience and possess strong communication skills. This role involves dispatching drivers, achieving sales goals, and ensuring customer satisfaction. The position offers opportunities for sales commission based on performance.

Qualifications

• 3+ years of prior automotive parts experience preferred.
• Speak and write English (Spanish a plus); communicate effectively.
• Successfully complete the Parts Knowledge Assessment.

Responsibilities

• Maintain commercial customer relationships.
• Provide day-to-day supervisory support for team members.
• Dispatch drivers to ensure delivery standards are achieved.

Skills

Friendly communication

Ability to locate and stock parts

Safety knowledge and skills

Parts and automotive system knowledge skills

Effective communication, listening, and problem-solving skills

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

Professional level sales position capable of supporting advanced functions on the commercial side of the business. The position is responsible for profitable growth of the commercial business via customer retention and growth. It partners with the GM to manage team members and requires expert knowledge of automotive systems and parts. The role must source parts from various channels (special order, FDO, second source, etc.) and direct drivers to ensure timely and accurate delivery. Position is full‑time.

Primary Responsibilities

• Maintain commercial customer relationships.
• Provide GAS2 selling experience for commercial customers.
• Achieve personal/store sales goals and service objectives.
• Provide day‑to‑day supervisory support for team members.
• Collaborate with the GM on coaching and developmental needs for team members.
• Dispatch drivers, ensuring delivery standards are achieved.
• Maintain commercial stocking programs.
• Build and maintain a network of second‑source suppliers.

Secondary Responsibilities

• Maintain core bank and commercial returns.
• Maintain commercial credit accounts.
• Partner with GM to ensure proper driver coverage.

Success Factors

• Friendly communication.
• Ability to locate and stock parts.
• Safety knowledge and skills.
• Operating inventory systems and store equipment.
• Parts and automotive system knowledge skills.
• Operating POS and parts lookup systems.
• ASE P2 certification or equivalent.
• Advanced solution, project, and product quality recommendation ability.
• Ability to source from various channels, including special order, FDO, second source, etc.
• Advanced selling skills for commercial customers.
• Ability to multi‑task and remain organized.
• Effective communication, listening, and problem‑solving skills.

Essential Job Skills Necessary for Success as a Commercial Parts Pro

• Working knowledge of automotive systems and diagnostic ability across internal engine, suspension, brakes, electronics, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; write simple correspondence.
• Understand and execute instructions presented in written, oral, or diagram form.
• Successfully complete the Parts Knowledge Assessment.
• Use basic math accurately: add, subtract, multiply, divide in all units of measure, using whole numbers, common fractions, and decimals.
• Use Microsoft Word and Excel effectively.
• Strong organizational skills.
• Understand commercial profitability concepts, including competition, market opportunities, and customer prioritization (may work with the Commercial Account Manager to determine pricing discounts for specific commercial customers).
• Ability to work an assortment of days, evenings, and weekends as needed.

Prior Experience that Sets a Commercial Parts Pro up for Success

• A minimum of 3 years of prior automotive parts experience preferred.
• Proven sales ability with past experience in fulfilling customer transactions.
• Formal or informal experience leading teams, including supervising daily tasks and working together to achieve goals.

Education

High school diploma or General Education Development (GED) degree.

Certificates, Licenses, Registrations

ASE Certification preferred, but not required.

Physical Demands

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties, the employee will predominantly be walking or standing. The employee is required to talk, hear, use hands and fingers to handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation. While performing the duties, the employee is usually working inside; however, they may occasionally be outside and exposed to various weather conditions while installing batteries and wiper blades. The employee is also occasionally exposed to moving mechanical parts, high precarious places, toxic or caustic chemicals, risk of electrical shock, explosives, and vibration. The noise level in the work environment is usually moderate.

Position is eligible for sales commission based on individual or store performance.

Seniority Level

• Mid‑Senior level

Employment Type

• Full‑time

Job Function

• Sales and Business Development

Industries

• Motor Vehicle Manufacturing and Retail

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability or any other federal, state or local protected class.