Commercial Operations Program Manager

Anthropic; New York (NY); Hybrid; USD 190,000 - 235,000; Full time

Benefits offered by this job

Equity donation matching (optional)

Generous vacation and parental leave

Flexible working hours

Job summary

Anthropic is seeking an experienced Program Manager for Commercial Operations to transform our commercial infrastructure into a revenue accelerator. You will manage and enhance processes supporting rapid product growth, collaborating with Product, Engineering, Finance, Legal, and GTM to drive launches and scale programs. A strong operations background and hands-on leadership are essential for success.

Qualifications

• 10+ years in operations with billing/payments focus.
• Experience scaling high-growth operational programs.
• Strong cross-functional collaboration abilities.
• Willing to lead and perform hands-on operational work.
• Experience with automation and tooling.

Responsibilities

• Run launches end-to-end through the Commercial launch process.
• Lead intake and scoping for launches and determine readiness.
• Identify bottlenecks and implement process changes across teams.
• Create program components like playbooks, SLAs, templates.
• Own program-improvement workstreams (instrumentation, metrics).
• Collaborate with Product, Engineering, Finance, Legal, GTM.

Skills

Product introduction

Operations experience

Billing systems

Automation initiatives

Cross-functional collaboration

Analytical skills

Adaptability

Leadership in ops

Payments platforms

Education

Bachelor’s degree

Job description

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

We are seeking an experienced Program Manager for a critical pillar of our Program Management function: Commercial Operations. This role will transform our commercial infrastructure into a revenue accelerator, building and executing the operational leverage that enables Anthropic to maintain velocity as we scale. You’ll be responsible for managing and enhancing processes that support rapid product growth. The ideal candidate combines strategic thinking with operational excellence, someone who can both envision where we need to be in 12 months and build the infrastructure to get us there.

Responsibilities

• Play a central role on the team that runs Anthropic's programs for Commercial Launches — helping evolve an established launch motion into a scalable, well-instrumented program that keeps pace with an accelerating product roadmap
• Run launches end-to-end through the Commercial launch process: lead intake and scoping for your portfolio of launches, translate each into its commercial-readiness requirements (pricing,, billing,, tax, marketplace, compliance and selling motions), and collaborate with product teams to develop paths to launch
• Identify where launches slow down today and drive resolution to prevent them from recurring: propose and implement process and system changes, clarify ownership drive completion across partner teams like, Product, Engineering, Finance, Legal, and GTM.
• Build specific program components that don't exist yet — launch tiering, readiness criteria, playbooks, templates, SLAs; and develop training that shifts programs from late-stage gatekeeper to early-stage partner
• Take ownership of major program-improvement workstreams such as instrumentation (pipeline visibility, readiness scorecards, guides, throughput and cycle-time metrics) or workflow tooling and automation (intake, tracking, approvals, status) in partnership with Engineering and systems teams
• Work cross-functionally with Product, Engineering, Finance, and GTM teams to design clear interfaces and processes that span multiple teams

You may be a good fit if you have

• Experience building and running new product introduction processes
• 10+ years of experience in operations, with demonstrated success in billing, payments, or commercial operations (high-volume SaaS experience a plus)
• Strong working knowledge of billing systems, subscription management, and payments platforms
• Proven track record of building and scaling operational programs in high-growth environments — taking things from 0-1 and then scaling beyond
• Willing to roll up your sleeves and do the operational work of building while also leading a team
• Experience with automation initiatives and partnering with engineering teams to build operational tooling
• Strong analytical abilities, problem-solving skills, and the ability to demonstrate ROI on operational programs
• Excellent cross-functional collaboration skills with the ability to influence stakeholders across GTM, Finance, Product, and Engineering
• Adaptability and comfort working in fast-paced, ambiguous environments where you need to balance multiple priorities simultaneously
• Excitement about building the operational backbone that enables Anthropic to stay on the exponential

The annual compensation range for this role is listed below.

For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.

Annual Salary: $190,000 — $235,000 USD

Logistics

Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience

Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience

Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position

Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.

Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings.

How we're different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.

Come work with us!

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.