Commercial Operations Manager

Third Coast Bank; Humble (TX); On-site; USD 95,000 - 130,000; Full time

Job summary

Third Coast Bank in Humble, TX seeks a manager to lead the Commercial Account Review function, guiding account opening, servicing, risk management and operational consistency. The role develops the department, strengthens processes, supports team performance, and provides leadership with visibility into workload, service levels, risks, and improvement opportunities.

You will oversee daily CAR operations, coach team members, assess structure and tools, and own opening workflows, while partnering

Qualifications

• Experience leading banking operations and CAR-related processes.
• Strong knowledge of CIP, risk and control practices.
• Proven ability to coach teams and improve operational efficiency.

Responsibilities

• Oversee daily Commercial Account Review operations, priorities, workload, service levels and quality.
• Coach and develop team members, ensure performance consistency and accountability.
• Assess structure, staffing, tools, and workflows for scalability and alignment.
• Define priorities, manage risk concerns, and recommend changes to leadership.
• Own commercial account opening processes, documentation standards, and timelines.
• Identify gaps, inefficiencies, and training opportunities to improve customer experience.
• Maintain procedures, job aids, and process documentation for CAR and related operations.
• Collaborate with Retail Banking, Treasury Management, Lending, Deposit Ops, Compliance and others to clarify ownership and handoffs.
• Support training and rollout of new processes ensuring audit readiness and regulatory alignment.
• Lead projects affecting CAR, account opening, and operational controls; coordinate with systems and vendors.
• Develop and report department metrics to leadership on workload, turnaround times, trends, and capacity.

Skills

Leadership

Banking operations

Process improvement

Risk management

Cross-functional collaboration

Communication

Analytical skills

Job description

Position Summary

This manager‑level position provides leadership over the Commercial Account Review function, supporting commercial account opening, customer servicing, risk management, and operational consistency as business needs evolve. The role develops the department, strengthens processes, supports team performance, and provides leadership with visibility into workload, service levels, risks, and improvement opportunities.

Essential Duties & Responsibilities

• Manage daily CAR operations, team priorities, workload distribution, service levels, and quality expectations.
• Lead, coach, and develop team members through accountability, cross‑training, skill development, and performance consistency.
• Evaluate department structure, staffing needs, responsibilities, tools, and workflows to ensure the function remains scalable and aligned with business needs.
• Set team priorities, elevate capacity or risk concerns, and recommend workflow, staffing, procedure, or ownership changes to leadership.
• Own and enhance commercial account opening processes, including documentation standards, CIP exception routines, escalation paths, and resolution timelines.
• Identify customer servicing needs, process gaps, inefficiencies, control concerns, and training opportunities; develop practical solutions that reduce back‑and‑forth and improve the customer experience.
• Maintain clear, current, and practical procedures, job aids, and process documentation for CAR and assigned operational processes.
• Partner with Retail Banking, Treasury Management, Lending, Deposit Operations, Compliance, and other impacted teams to define responsibilities, handoffs, ownership, and service expectations.
• Support training, communication, and rollout of new or updated processes to ensure understanding, adoption, audit readiness, regulatory alignment, and consistent execution.
• Lead and support projects impacting CAR, commercial account opening, deposit operations, customer servicing workflows, systems, and operational controls.
• Coordinate with system, workflow, and vendor partners to evaluate and implement tools, reporting, tracking, and process enhancements.
• Develop, maintain, and report department metrics to leadership, including workload volume, turnaround times, exceptions, service levels, recurring issues, trends, and capacity needs.
• Use department reporting and operational data to provide leadership with visibility into team performance, process effectiveness, risk indicators, and improvement opportunities.
• Performs all other duties as assigned.

Supervisory Responsibility

This position has supervisory responsibilities and is responsible for leading, coaching, and developing assigned team members.

Job Type

This is a full‑time position. Typical work hours are Monday through Friday, 8:00am to 5:00pm.

Travel

Occasional local travel may be expected for this position. A current driver’s license, insurance, and reliable vehicle may be required for travel to other company locations for training, meetings, or team support. Mileage will be reimbursed according to company policy and current IRS guidelines.

Working Conditions & Physical Requirements

This position operates in a professional office environment. This position requires regular sitting, walking, standing, reading, seeing (including color, peripheral vision, depth perception and adjusted focus), speaking, hearing, listening, organizing, interpreting data and information, operating office equipment, typing using a computer keyboard and mouse, viewing a computer screen monitor, and use of a telephone. The working environment consists of an indoor and climate‑controlled setting most of the time.

Education, Experience & Other Qualifications

• Experience in banking operations, deposit operations, commercial account opening, account documentation, treasury management support, or a related operational function.
• Knowledge of CIP, beneficial ownership, business entity documentation, account opening requirements, audit expectations, and operational controls.
• Prior leadership, supervisory, team lead, or process ownership experience preferred.
• Strong communication, problem‑solving, organizational, analytical, reporting, and cross‑functional partnership skills.
• Ability to evaluate processes, identify risks and inefficiencies, recommend practical improvements, and support change management across impacted teams.

Core Knowledge, Skills, & Abilities

Leadership & Team Development

Leads daily operations, sets priorities, develops team members, promotes accountability, and supports consistent performance across the department.

Analytical Thinking, Problem Solving & Continuous Improvement

Applies analysis to reports, metrics, workflows, and compliance requirements to identify trends, resolve issues, reduce inefficiencies, and support scalable process improvements.

Risk Assessment, Regulatory Awareness & Operational Controls

Evaluates situations to assess risk, applies appropriate policies and procedures, and supports consistent execution of account opening, CIP, beneficial ownership, audit, and operational control expectations.

Relationship Building, Collaboration & Communication

Works effectively with internal and external customers, partnering across Retail Banking, Treasury Management, Lending, Deposit Operations, Compliance, and other teams to clarify ownership, improve handoffs, and meet shared goals.

Attention to Detail

Maintains accuracy and consistency in documentation, reporting, records, procedures, and metrics to support compliance, audit readiness, and reliable operational execution.

Team Member Acknowledgement

My signature below acknowledges that I have received and read my job description, and that I understand the scope, essential job duties, knowledge, skills, and abilities, working environment and physical requirements that apply to my job. I further acknowledge that I can safely and effectively perform the essential job duties, with or without reasonable accommodation, and in accordance with the policies, procedures, expectations, and standards of the company.