Commercial Operations Director, Biopharma Testing

Eurofins; Lancaster (Lancaster County); Hybrid; USD 180,000 - 240,000; Full time

Job summary

Eurofins USA BioPharma Services seeks a Director of Commercial Operations to lead forecasting, revenue planning, and KPI reporting for the biopharma testing business. You will drive quarterly forecasts, dashboards, and performance analyses, partnering with sales, marketing, finance, and CRM teams to improve visibility and accountability.

This role requires strong analytics, leadership presence, and experience building scalable processes in regulated healthcare, with a hybrid, full-time schedule

Qualifications

• Bachelor’s degree in Business, Finance, Analytics, Life Sciences, or related field.
• 8+ years of experience in sales operations, commercial operations, revenue operations, or related functions.
• Experience supporting commercial organizations with 40+ sales professionals.
• Strong forecasting, pipeline management, sales compensation, and performance analytics.
• Demonstrated experience building executive dashboards and KPI reporting frameworks.

Responsibilities

• Lead monthly and quarterly forecasting processes.
• Improve forecast accuracy through process, reporting, and governance enhancements.
• Develop predictive models and analysis supporting growth planning.
• Partner with sales leadership to identify gaps and develop mitigation strategies.
• Administer commercial incentive compensation programs.
• Support annual quota-setting and territory planning processes.
• Manage quarterly commission calculations, reporting, and dispute resolution.
• Analyze plan effectiveness and recommend enhancements to drive desired behaviors.
• Define and enforce opportunity management standards and pipeline governance.
• Partner with CRM administrators to improve reporting, automation, and data quality.
• Drive CRM adoption and process compliance across the sales organization.
• Identify and implement workflow improvements that increase commercial productivity.
• Conduct sales productivity, territory, account, and market analyses.
• Support acquisition integration activities related to sales territories, account ownership, compensation, and performance management.
• Lead initiatives focused on scaling the commercial infrastructure and improving operational effectiveness.
• Serve as a trusted advisor to commercial leadership.

Skills

Forecasting

KPI reporting

CRM governance

Sales analytics

Leadership

Stakeholder management

Territory planning

Compensation administration

Analytics

Education

Bachelor's degree (Business/Finance/Analytics/Life Sciences)

Tools

Microsoft Dynamics

Job description

Eurofins USA BioPharma Services seeks a Director of Commercial Operations to lead forecasting, revenue planning, and KPI reporting for the biopharma testing business. You will drive quarterly forecasts, dashboards, and performance analyses, partnering with sales, marketing, finance, and CRM teams to improve visibility and accountability.

This role requires strong analytics, leadership presence, and experience building scalable processes in regulated healthcare, with a hybrid, full-time schedule