Commercial Operations & Customer Experience Leader

Arconic; Lafayette (IN); On-site; USD 120,000 - 160,000; Full time

Job summary

Arconic is seeking a Sr. Manager, Commercial Operations & Customer Experience in Lafayette, IN to lead a North America Extrusions team focused on profitable growth through customer-first commercial processes.

You will drive inside sales, quoting, and pre-sales, coordinating with Sales, Operations, Finance, Supply Chain and Product Management to align demand with capacity. You will build relationships with key customers, educate on Arconic offerings, and guide pricing, negotiations and governance

Qualifications

• 10+ years of progressive experience in commercial leadership, sales, business development, or strategy within manufacturing or industrial environments
• Bachelor’s degree in business, Engineering, Supply Chain, or related field (MBA or advanced degree preferred) from an accredited institution
• Demonstrated experience supporting or leading government and/or defense contracts, including pricing, negotiations, and compliance considerations
• Track record of leading transformational commercial initiatives or go-to-market strategies
• Proven success building, developing and leading commercial operations teams
• Strong experience with pricing strategy, contract negotiations, and margin management
• Ability to operate effectively in highly regulated environments
• Willingness and ability to travel occasionally
• Employees must be legally authorized to work in the United States. Visa sponsorship is not available for this position.
• This position is subject to the ITAR which requires U.S. person status

Responsibilities

• Create sustainable, customer‑focused commercial operations processes incorporating the pre‑sales, quoting and inside sales team
• Partner with customer facing commercial and marketing leaders to ensure customer needs are prioritized in the most efficient way
• Manage, lead, develop and mentor the Lafayette based customer experience team (inside sales, pre‑sales and quoting)
• Develop strong relationships with targeted customers and position Arconic as a preferred provider. This includes customer relationship management in support of sales
• Proactively educate the customer base on Arconic product offerings and consolidate competitor and market related intelligence
• Commercial related reporting
• Contract Analysis and Pricing Support
• Develop a deep understanding of our customer business, operating model and commercial needs and how Arconic can best meet them
• Deliver exceptional service aligned to customer needs and expectations across Arconic’s product offering
• Act as the central point of escalation across the commercial team
• Maintain a culture of continuous commercial improvement
• Support customer and government audits and inquiries related to commercial terms and contractual compliance.
• Ensure disciplines commercial governance, including deal reviews. Margin thresholds, and risk assessment.
• Serve as a key contributor to S&OP and integrated business planning process.
• Champion a performance‑driven, customer‑centric culture grounded in accountability and collaboration.
• Travel Required: <25%

Skills

Commercial leadership

Sales strategy

Pricing strategy

Team development

Cross-functional collaboration

ITAR compliance

Education

Bachelor's degree

MBA or advanced degree preferred

Job description

Arconic is seeking a Sr. Manager, Commercial Operations & Customer Experience in Lafayette, IN to lead a North America Extrusions team focused on profitable growth through customer-first commercial processes.

You will drive inside sales, quoting, and pre-sales, coordinating with Sales, Operations, Finance, Supply Chain and Product Management to align demand with capacity. You will build relationships with key customers, educate on Arconic offerings, and guide pricing, negotiations and governance