Commercial Operations – Associate Site Lead

Biopharma Careers; Cleveland (OH); On-site; USD 65,000 - 105,000; Full time

Benefits offered by this job

Pension plan

401(k) plan

Long-term incentives

Vacation 120 hours/year

Job summary

DePuy Synthes in Lombard, IL is seeking a Commercial Operations – Associate Site Lead to support the Site Lead and guide the operations team. You will manage day-to-day activities, coordinate inventory, and partner with the local field sales organization to enable efficient, compliant order processing and service.

The role requires a Bachelor's degree, 3+ years in distribution/logistics or healthcare, and strong MS Office skills.

Qualifications

• Bachelor's degree required.
• Minimum 3 years in distribution, manufacturing, logistics, supply chain, customer service, or healthcare.
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and strong communication.
• Strong understanding of Warehouse Management Systems.

Responsibilities

• Lead operations team and act as backup to the Site Lead during absences.
• Coordinate, delegate, and monitor tasks to meet operational goals.
• Inbound inventory and returns processing with accuracy and GDP adherence.
• Partner with the sales organization to improve communication and non-revenue activities.
• Monitor day-to-day metrics and report to the Site Lead.
• Drive Lean initiatives to streamline operations and reduce waste.
• Collaborate with supply chain partners to ensure seamless operations.
• Deliver best-in-class on-site customer service and maintain compliance.

Skills

Sales Enablement

CRM

Communication

Analytics

Education

Bachelor's degree

Tools

MS Office Suite

SAP

PowerBI

Tableau

Warehouse Management Systems

Job description

Job Function

Sales Enablement

Job Sub Function

Sales Operations & Administration

Job Category

Professional

Location(s)

Oak Brook, Illinois, United States, Warsaw, Indiana, United States of America

Job Description

About Orthopaedics

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of Orthopaedics? Ready to join a team that’s reimagining how we heal? Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems.

Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

We are searching for the best talent for the Commercial Operations – Associate Site Lead in Lombard, IL.

Site

DEPUY SYNTHES 860 Parkview Blvd Lombard, IL.

Responsibilities

• Support Site Lead: Act as the primary backup to the Site Lead, taking on leadership responsibilities for the operations team during their absence.
• Operational Leadership: Lead, coordinate, and delegate responsibilities among the sales office team to achieve operational goals and ensure efficiency.
• Inventory Management: Inbound and systematically process local inventory from field return authorizations, ensuring accuracy and compliance with established protocols.
• Collaboration with Sales: Partner with the local field sales organization to enhance communication and visibility, and ensure successful non-revenue activity completion.
• Metrics Monitoring: Monitor day-to-day operational metrics (OTS, OTC) and provide regular reports to the Site Lead.
• Drive Efficiency Initiatives: Develop and implement strategic initiatives to streamline operations and improve overall effectiveness across outbound activities.
• Cross-Functional Collaboration: Collaborate with J&J supply chain partners, including Distribution Excellence, Planning, and Customer Service, to support seamless operations.
• Customer Service Excellence: Lead the on-site team to deliver best-in-class service to key customer partners, acting as the single point of contact for order collection and resolution of queries.
• Process Improvement: Apply Lean initiatives to eliminate waste, enhance operational processes, and drive continuous improvement.
• Compliance and Quality Assurance: Ensure adherence to Good Documentation Practices (GDP), regulatory standards, and health and safety regulations.

Qualifications

Education: Bachelor's degree and/or equivalent experience, required

Experience and Skills

Required

• Minimum 3 years of work experience in distribution, manufacturing, logistics, supply chain, customer service, or healthcare.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint, and Outlook).
• Strong understanding of Warehouse Management Systems.
• Effective communication and interpersonal skills, demonstrating initiative and assertiveness.

Preferred

• Proficiency with SAP.
• Kaizen/Greenbelt or LEAN Certification.
• Experience with enterprise resource platforms and data visualization tools (e.g., PowerBI or Tableau).
• Background in highly regulated industries with process excellence training or certifications (APICS, Project Management).
• Experience in inventory management, sterile processing, or clinical experience in a hospital setting.

10% domestic travel to other sites as needed is required.

This role is exempt – Not overtime eligible

Company Updates

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals.

Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Equal Opportunity Employer

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center ([e-mail]) or contact AskGS to be directed to your accommodation resource.

Required Skills

• Analytical Reasoning, Business Behavior, Collaborative Selling, Communication, Continuous Improvement, Customer Analytics, Customer Centricity, Customer Relationship Management (CRM), Data Savvy, Digital Sales, Execution Focus, Market Research, Objectives and Key Results (OKRs), Operations Management, Sales Enablement, Sales Support

Preferred Skills

• Analytical Reasoning, Business Behavior, Collaborative Selling, Communication, Continuous Improvement, Customer Analytics, Customer Centricity, Customer Relationship Management (CRM), Data Savvy, Digital Sales, Execution Focus, Market Research, Objectives and Key Results (OKRs), Operations Management, Sales Enablement, Sales Support

Pay Transparency

The anticipated base pay range for this position is : $65,000.00 - $104,650.00

Benefits

• Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
• This position is eligible to participate in the Company’s long-term incentive program.
• Vacation –120 hours per calendar year
• Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
• Holiday pay, including Floating Holidays –13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
• Caregiver Leave – 80 hours in a 52-week rolling period10 days
• Volunteer Leave – 32 hours per calendar year
• Military Spouse Time-Off – 80 hours per calendar year

For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits