Commercial Mortgage Loan Servicing Manager – Remote

Symetra Financial Corporation; Bellevue, Northern (WA, KY); Hybrid; USD 97,000 - 161,000; Full time

Benefits offered by this job

Flexible full-time or hybrid telecommu

401(k) with company match up to6%

Paid time off and holidays

Company matching charitable giving

Job summary

Symetra Financial Corporation is seeking a Commercial Mortgage Loan Servicing Manager to lead the servicing operations for the commercial real estate mortgage loan portfolio. You will drive operational excellence, manage risk and compliance, develop team members, and partner across the organization to optimize processes and technology for a seamless servicing experience.

You will lead day-to-day operations, oversee loan accounting, payment processing, and reporting, while guiding staff, vendors,

Qualifications

• 5+ years of progressively responsible commercial real estate mortgage loan servicing or related experience.
• 2+ years of people leadership experience, coaching and developing employees.
• Knowledge of commercial loan servicing operations, loan accounting, and risk management.
• Experience managing vendors and partnering across business functions.
• Strong communication, problem-solving, and relationship-building skills.
• Ability to improve processes and drive operational results.

Responsibilities

• Lead and develop a high-performing loan servicing team through coaching and workforce planning.
• Oversee day-to-day servicing operations including loan accounting, payment processing, reporting, and controls.
• Provide technical supervision across servicing operations (customer service, loan accounting, payment processing, reporting, system management).
• Identify opportunities to improve processes and reduce risk through technology and workflow improvements.
• Ensure timely and accurate servicing of the commercial mortgage portfolio while maintaining service standards.
• Partner with business and technology teams to implement scalable solutions.

Skills

People leadership

Commercial real estate

Loan servicing

Vendor management

Communication

Process improvement

Education

Bachelor's degree or equivalent

Job description

Symetra has an exciting opportunity to join our team as a Commercial Mortgage Loan Servicing Manager on our Symetra Investment Real Estate team.

About the role

In this role, you will lead the servicing operations for Symetra's commercial real estate mortgage loan portfolio. You will be responsible for delivering operational excellence, managing risk and compliance, developing team members, and driving process improvements that support portfolio growth and exceptional customer service. You'll partner across the organization to enhance processes, optimize technology solutions, and ensure a seamless servicing experience for internal and external stakeholders.

What you will do

• Lead and develop a high-performing loan servicing team through coaching, performance management, workforce planning, and talent development.
• Oversee day-to-day servicing operations, including loan accounting, payment processing, reporting, compliance monitoring, operational controls, and vendor oversight.
• Provide technical supervision to the loan servicing operations team in the areas of customer service, loan accounting, payment processing, financial reporting, servicing system management, new loan funding support (wire review and system boarding), insurance and real estate tax compliance, UCC tracking and renewals, covenant monitoring, annual operating statement, rent roll and inspection collection, analysis and reporting, maturity tracking, FHLB pledging, payoff processing and collateral release.
• Identify opportunities to improve processes, reduce risk, and enhance efficiency through technology and workflow improvements.
• Ensure timely and accurate servicing of the commercial mortgage portfolio while maintaining strong service standards.
• Partner with business and technology teams to implement scalable solutions that support operational excellence and portfolio growth.
• Support audits, regulatory requirements, and risk management activities.

Why Work at Symetra

Here’s what some of our employees have to say about why they work at Symetra:

"I started my Symetra journey through a temp role in Agency Services. I appreciated the flexibility of remote work and the opportunity to learn new areas of the business. Leadership valued my ideas and gave me a chance to contribute and grow, which led to a full-time position. I've been able to join ERGs, expand my network, and continue learning on a range of topics. I stay because of the culture--Symetra truly invests in its people, promotes diversity and inclusion, and offers great resources to support both career development and work-life balance." \- Carena M.R., Unit Manager

"I was referred to Symetra by a family friend who's been with the company for years--and I'm so glad I took their advice. Symetra truly puts its people first. I've always felt supported, not micromanaged, and that trust has helped me grow. I started in an entry-level position and have worked my way up to Unit Manager by continuously learning and expanding my skills. It's a place that believes in its employees and invests in their success." \- Morgan D., Sr. Unit Manager

What we offer you

Benefits and Perks

We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Compensation

Salary Range: $96,700 - $161,200 plus eligibility for annual bonus program

Who You Are

• College degree or equivalent work experience preferred. High School Diploma required.
• 5+ years of progressively responsible commercial real estate mortgage loan servicing, loan operations, or related experience.
• 2+ years of people leadership experience, including coaching and developing employees.
• Knowledge of commercial loan servicing operations, loan accounting, and operational risk management.
• Experience managing vendors and partnering across business functions.
• Strong communication, problem-solving, and relationship-building skills.
• Demonstrated ability to improve processes and drive operational results.
• Comfortable working with servicing technologies and business systems.
• Professional industry certifications or active industry involvement are a plus.
• Able to travel as needed to support business and team objectives.
• Professional certifications or designations appropriate and relevant for this role are a plus. Active Mortgage Bankers Association participation and leadership is highly preferred.

Travel

This is a remote role with required travel to the Bellevue office for in-person events a few times per year. All newly hired people leaders with direct reports are required to complete a comprehensive leadership development program within their first year. This program includes both virtual and in-person training. The in-person sessions will take place at Symetra's corporate headquarters in Bellevue, Washington. Symetra covers all travel and accommodation expenses.

Reasonable Accommodations

Symetra is committed to providing equitable access to all job-related responsibilities, including required travel. If reasonable accommodations are needed for travel, Symetra's HR department will work to provide appropriate solutions in alignment with individual needs and company policies.

We empower inclusion

At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.

Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join us

For more information about our careers visit: https://symetra.eightfold.ai/careers

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

Please review Symetra's Remote Network Minimum Requirements:

• Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
• Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
• Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.

When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above.

Identity Verification

Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.

Failure to comply with verification procedures may result in:

• Disqualification from the recruitment process
• Withdrawal of a job offer
• Termination of employment and other criminal and/or civil remedies, if fraud is discovered