Commercial Loan Servicing Specialist III

Crump Life Insurance Svcs Inc; Wilson (NC); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health Insurance

401(k) plan

Paid holidays

Paid vacation

Life insurance

Disability

Restricted stock units

Deferred compensation plan

Job summary

Truist is seeking an operations/loan support professional in the United States (1st shift) to process, monitor, and mitigate risk while preserving data integrity across commercial lending portfolios.

The role requires reading complex loan documents, strong communication across lending levels, and the ability to meet tight deadlines in a high-volume environment. Regular trainings and performance-driven environment are provided.

Qualifications

• Associate's Degree or work related experience, or equivalent education and related training.
• Three years of banking or financial services experience, preferably in a high paced, high volume environment.
• Detail oriented and proficient in basic computer applications such as Microsoft Office software products.
• Knowledge of regulatory, external, and internal compliance requirements and guidelines.
• Must be able to communicate effectively across multiple levels of lending personnel, including strong written and verbal communications.
• Strong time management, problem solving, analytical and organizational skills.
• Aptitude to read and interpret complex loan documents and loan structures.
• Sound decision making skills that demonstrate flexibility, resourcefulness and the ability to work independently.
• Demonstrates ability to work in an area governed by production standards, heavy workloads and critical deadlines.

Responsibilities

• Receive workflow items, retrieve account information, and execute requests.
• Exceed consistently production and quality defined goals.
• Demonstrate a proficient knowledge of systems and processes while recognizing gaps, and maintaining a growth mindset.
• Assist with researching complex issues and provide innovative solutions.
• Resolve escalated issues.
• Develop positive communication and relationships with peers, partners, and external clients and support initiatives and other duties as assigned.
• Motivate, train, counsel, and encourage lower level teammate's consistency of operations.
• Recognize downstream implication of work performed and the impact on the success of the company.

Skills

Banking experience

Attention to detail

Microsoft Office

Communication skills

Time management

Education

Associate's degree or related experience

Bachelor's degree (preferred)

Tools

Microsoft Office

Job description

Job Summary

The position is described below. Process, monitor, research, mitigate risks, and preserve the data integrity of the operational aspect and the credit documentation of the supported commercial lending portfolios by providing an exceptional level of quality, client service and efficiency.

Essential Duties and Responsibilities

1. Receive workflow items, retrieve account information, and execute requests.
2. Exceed consistently production and quality defined goals.
3. Demonstrate a proficient knowledge of systems and processes while recognizing gaps, and maintaining a growth mindset.
4. Assist with researching complex issues and provide innovative solutions.
5. Resolve escalated issues.
6. Develop positive communication and relationships with peers, partners, and external clients and support initiatives and other duties as assigned.
7. Motivate, train, counsel, and encourage lower level teammate's consistency of operations.
8. Recognize downstream implication of work performed and the impact on the success of the company.

Qualifications

Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America)

Required Qualifications:

• Associate's Degree or work related experience, or equivalent education and related training
• Three years of banking or financial services experience, preferably in a high paced, high volume environment
• Detail oriented and proficient in basic computer applications such as Microsoft Office software products
• Knowledge of regulatory, external, and internal compliance requirements and guidelines
• Must be able to communicate effectively across multiple levels of lending personnel, including strong written and verbal communications
• Strong time management, problem solving, analytical and organizational skills
• Aptitude to read and interpret complex loan documents and loan structures
• Sound decision making skills that demonstrate flexibility, resourcefulness and the ability to work independently
• Demonstrates ability to work in an area governed by production standards, heavy workloads and critical deadlines

Preferred Qualifications:

• A Bachelor's Degree
• Five years of previous banking or financial services experience

Benefits

• Medical
• Dental
• Vision
• Life insurance
• Disability
• Accidental death and dismemberment
• Tax-preferred savings accounts
• 401k plan
• 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment
• 10 sick days (also prorated)
• Paid holidays
• Defined benefit pension plan
• Restricted stock units
• Deferred compensation plan

Equal Opportunity

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law.

Company Information

Truist is a Drug Free Workplace. EEO is the Law E-Verify IER Right to Work About Truist. Truist is a purpose-driven financial services company, formed by the historic merger of equals of BB&T and SunTrust. We serve clients in a number of high-growth markets in the country, offering a wide range of financial services. At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities. Learn more about Truist on truist.com.