Commercial Loan Servicing Manager

Trustmark Bank; Pearl (MS); On-site; USD 99,111 - 118,251; Full time

Job summary

A financial institution in Mississippi is seeking a Commercial Loan Servicing Manager to oversee complex commercial loans. The ideal candidate will have over 5 years of banking experience, strong knowledge of commercial lending, and leadership skills. Responsibilities include managing a specialized team, ensuring compliance, and resolving customer service issues. This position offers a competitive salary ranging from $99,111.87 to $118,251.00 with a focus on team development and operational efficiency.

Qualifications

• 5+ years of banking experience in a loan operations or commercial lending role.
• Understanding of credit risk management and bank regulatory requirements.
• Strong leadership skills, with a focus on team development.

Responsibilities

• Lead and develop a team for maximum efficiency.
• Direct daily servicing activities for C&I and CRE loans.
• Interface with management to resolve customer service issues.

Skills

Commercial lending knowledge

Core banking software expertise

Interpersonal skills

Analytical skills

Leadership skills

Education

High school diploma or GED

Two or more years of college education

Tools

Fidelity Information Services’ (FIS) Advanced Lending Solution (ALS)

Job description

Join to apply for the Commercial Loan Servicing Manager role at Trustmark Bank.

Location: Ridgeland, MS. Salary range: $99,111.87 – $118,251.00.

Overview

This position is responsible for the Specialized Loan Operations team, which manages Trustmark’s most complex and high‑profile Commercial Real Estate (CRE) and Commercial and Industrial (C&I) loans, including bank‑led and purchased participations, syndications, and Shared National Credits (SNCs). The manager oversees all booking, servicing, and maintenance functions performed by the team while serving as the primary contact for relationship managers and senior management on all specialized loan operations related to customer service issues. This role is pivotal for ensuring the integrity, efficiency, and compliance of our specialized lending operations.

Responsibilities

• Cross‑train, lead, and develop a team of associates to promote maximum efficiency, engagement, succession planning, and overall contribution to strategic organizational goals.
• Direct all daily servicing activities for complex Commercial & Industrial (C&I) and Commercial Real Estate loans, including participations, syndications, and Shared National Credits (SNC).
• Oversee the specialized loan operations team responsible for loan booking, post‑booking servicing, and account maintenance.
• Interface with relationship managers and senior management to resolve loan operations‑related customer service issues that are complex and time sensitive.
• Analyze procedures and make recommendations for automating and streamlining workflows; ensure the portfolio is serviced properly through evaluation of current staffing levels, software, and equipment needs.
• Work closely with the Core Loan System Process Manager and other loan operations managers to develop and implement departmental operating procedures consistent with regulatory requirements, bank policies, and strategic objectives.
• Assist the Core Loan System Process Manager in coordinating loan operations data for participation, syndication, and SNC reporting and ensuring compliance with bank policies and regulations.
• Approve performance reviews, compensation requests, and hires; develop subordinate managers through mentoring, job enrichment, and cross‑training.
• Perform additional duties as assigned.

Qualifications

• High school diploma or GED required.
• Minimum of 5 years of banking experience in a loan operations or commercial lending role, with a preference for experience managing the booking and servicing process for complex commercial loans (including participations, syndications, and SNCs).
• Strong knowledge of commercial lending business, credit and lending terminology, bank regulatory requirements, and credit risk management.
• Extensive experience utilizing core banking software for booking and servicing of sold or purchased participations, syndications, and SNCs. Experience with Fidelity Information Services’ (FIS) Advanced Lending Solution (ALS) platform is preferred.
• Strong interpersonal, supervisory, and managerial skills.
• Ability to handle multiple complex projects simultaneously.
• Exceptional analytical and problem‑solving skills, with the ability to understand complex loan structures and documentation.
• Strong leadership and communication skills, with a focus on team development and stakeholder management.
• High level of attention to detail and ability to work under tight deadlines.
• Two or more years of college education in business, finance, or accounting preferred.

Physical Requirements / Working Conditions

Must be able to sit for long periods and use a computer keyboard and/or mouse while viewing computer screens.

Note

This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete, or modify any of these responsibilities at any time during employment.