Commercial Loan Operations Specialist (Phoenix, AZ)

Agility360; Phoenix (AZ); On-site; USD 50,000 - 70,000; Full time

Job summary

A financial services company is seeking a Commercial Loan Operations Specialist in Phoenix, AZ. The role involves reviewing loan documentation, communicating with customers about documentation gaps, and processing transactions. Ideal candidates will have a high school diploma, at least 3 years in loan administration or related fields, and strong communication skills. This position demands multitasking and a focus on customer service to assist with various loan types, ensuring compliance and operational excellence.

Qualifications

• 3 years of Loan Administration or related financial services experience.
• Entry level to intermediate knowledge of general banking operations.
• Proficient in communication, both speaking and listening.

Responsibilities

• Gather documentation and verify loan collateral.
• Review various types of loan documentation.
• Process loan transactions including advances and paydowns.

Skills

Strong communication skills

Multi-tasking

Customer service focus

Education

High School Diploma or equivalent

Tools

Collateral Tracking Application

Job description

Commercial Loan Operations Specialist (Phoenix, AZ)

Agility 360 is looking for a qualified and highly energetic candidate to fill the position of Commercial Loan Operations Specialist in Phoenix, AZ. As a Commercial Loan Operations Specialist, you will be responsible for completing duties including but not limited to reviewing consumer and commercial loan documentation, communicating documentation gaps clearly and effectively with customers, as well as assisting with customer transactions for our client. You will work closely with Note Finance’s credit and sales partners in updating and communicating customer collateral status reporting. One of your key responsibilities is to collaborate with appropriate parties to assist in the resolution of any issues or obstacles related to ensuring the collateralization of the loans on the revolving line of credit. Our client’s Note Finance Division provides line of credit services to commercial and residential borrowers that consist of private non-bank lenders and institutional debt funds to assist with their financial needs.

ESSENTIAL JOB FUNCTIONS

• Gather the appropriate documentation and collateral due diligence from the Borrower, verify documents and research information to ensure the bank is appropriately secured by the collateral loan documents.
• Review loan documentation for a variety of loan product types that include Commercial & Industrial, Commercial Real Estate, Construction, Syndications, Participations.
• Champion best-in-class service to our clients and business partners, responding to emails and/or phone calls within SLAs and using professional & effective communications to drive business results.
• Process loan transactions for customers including advances and paydowns, incoming wire transactions, and maintenance fee collection.
• Serve as liaison with internal and external parties including the Lending Origination Team, Credit Team, Sales Manager, Portfolio Manager, Underwriter, and Loan Servicing team members.
• Update Collateral Tracking Application and reports for loans, communicating outbound shipment status to clients, and managing any issues to resolution.
• Support other Team Members with overflow work as needed.

EDUCATION / EXPERIENCE REQUIREMENTS

• High School Diploma or equivalent and three (3) years of Loan Administration, Lending and/or Deposit sales or other related financial services experience
• Entry level to intermediate knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Entry level to intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Entry level to intermediate knowledge of one or more loan types
• Proficient in multi-tasking in a team-oriented environment and focused on the highest standards of client service.
• Strong communication skills, especially speaking and listening skills

ADDITIONAL DETAILS

• What we prefer to have:
• 3-5 years of lending experience-primarily with a variety of loan types including real estate, consumer, and commercial products.
• Loan documentation knowledge with a variety of loan product types including Commercial & Industrial, Commercial Real Estate, Asset-Based Lending, construction, participation

Physical Requirements

• Position requires all forms of dexterity/mobility which may include extended periods of sitting/standing. May occasionally required to reach with hands and arms, twist, climb or balance, stoop, kneel crouch or crawl.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral, depth perception and the ability to adjust focus.
• Must be able to speak and hear, lift and carry up to twenty-five pounds (25 lbs.) or occasionally more.
• May be required to drive for business purposes and must hold a valid driver’s license in good standing and maintain personal auto insurance in compliance with local or state requirements.
• Ability to work in a fast-paced, occasionally noisy, or distracting environment.