Commercial Loan Administrator

First Mid Bancshares, Inc.; Des Moines (IA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health, dental & vision with HSA match

401(k) with employer match + Employee/

Employee Stock Purchase Plan

Generous PTO, paid holidays & parental

Job summary

First Mid Bancshares, Inc. is seeking an administrative support professional for the lending area. You will assist loan officers by preparing documents, notices, reports, and appraisals, and handle loan inquiries and payments with customers in a courteous manner.

As the main receptionist for the lending team, you will greet customers, answer calls, and direct them to the appropriate personnel while ensuring confidentiality and accuracy in all loan-related records.

Qualifications

• High school diploma.
• Must be able to manage a large amount of detailed information accurately and confidentially.
• Strong interpersonal skills to interact with customers and staff.
• Knowledge of loan systems and Premier system.

Responsibilities

• Provide administrative support to loan officers and perform general record keeping.
• Serve as receptionist for the lending area, answering inquiries professionally.
• Prepare loan documents, notices, reports and appraisals as needed.
• Handle loan payments, balances, payoffs and customer questions.
• Coordinate with Loan Servicing and Credit Administration to clear branch exceptions.
• Print closing documents and manage document routing for proper storage.
• Cross-sell bank products and process customer transactions as needed.
• Complete all required training and perform related duties as assigned.

Skills

Computer skills

Loan knowledge

Attention to detail

Interpersonal skills

Policy knowledge

Education

High school diploma

Job description

At First Mid, base salary is one component of our Total Rewards program.Exact compensation is determined by factors such as (but not limited to) education, skills,internal equity,and experience.This position offers additional compensation in the form of discretionary short-term incentives (i.e. bonus, incentives, and/or commission). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, tuition reimbursement, an Employee Stock Purchase Plan, and a 401K plan with company match. Incentives and benefits are subject to eligibility requirements.

Responsible for providing administrative support to loan officers. Responsible for performing general record keeping and clerical functions. Function as the receptionist for the lending area by responding to customer inquiries in a courteous and professional manner.

Responsibilities

• Assists loan officers by preparing various documents such as sending notices, preparing past due correspondence, printing reports and ordering appraisals as needed.
• Assist loan officers with a variety of collateral and loan types
• Receives loan payments and loan information from customers, assists customers with questions, providing information about bank services, confirming loan balances, provides loan payoffs, answers credit inquiries on loan customers, and makes loan advances upon request.
• Maintains customer’s credit file in an orderly and accurate manner while in their possession.
• Forwards new loans and updated documentation to Loan Servicing Departments for permanent storage and destruction.
• Prepare and mail signed denials to borrower and forwards original to Central Loan Processing.
• Works closely with Loan Servicing and Credit Administration to clear branch exceptions on insurance, UCCs, financial statement, etc.
• Prints all closing documents and prepare tickets for loan officer.
• Responsible for placing and/or removing items from Dual Control as needed.
• Main receptionist for the lending area. Answers phone calls, greet customers and prospective customers and directs to appropriate personnel.
• Liaison between Mortgage center staff, Loan Processing and Loan Officer.
• Actively cross-sells bank related products in a professional manner and processes customers transactions as needed.
• Completed required training associated with job function.
• Performs other related duties as assigned.

Qualifications

Education/Experience

• High school diploma.

Skills

• Excellent computer skills. Excellent knowledge of word processing and spreadsheet functions.
• Thorough understanding of loans, loan system and Premier system.
• Must be able to work with a significant amount of detailed information in an accurate, timely and confidential manner.
• High level of interpersonal skills to interact with customers and potential customers in a professional manner. Ability to multi-task between officers and support staff.
• High working knowledge of both internal policies and procedures and the respective state and federal laws and regulations governing departmental functions to ensure performance of individual job duties within the proper control environment.

Total Rewards

• Competitive health, dental & vision coverage with HSA match
• 401(k) with employer match + Employee Stock Purchase Plan
• GenerousPTO, paid holidays & parental leave
• Tuition reimbursement & performance-based bonuses

First Mid Bancshares, Inc., is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT