Commercial Lines Senior Account Manager

Acrisure, LLC; Jacksonville (FL); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health and dental insurance

Vision insurance

Life and disability insurance

401(k) plan

Paid time off

Job summary

Acrisure is seeking a Senior Commercial Lines Account Manager in Jacksonville Beach. This hybrid role involves leading service for a designated book of large commercial accounts, managing renewals, and coordinating new business placements with Producers and Account Executives.

You will ensure accurate policy documents, respond to client inquiries, and mentor junior team members while staying current on carrier appetites and underwriting guidelines.

Qualifications

• 5+ years experience with Commercial Lines Property & Casualty
• Strong organizational skills and proactive prioritization
• Proficient in Microsoft Word, Outlook and Excel
• Excellent verbal and written communication and strong interpersonal skills
• Active Property & Casualty license required; CRIS/CPCU or related training is a plus
• Experience with Applied Systems/EPIC is a plus

Responsibilities

• Lead day-to-day service and stewardship for large and complex commercial accounts
• Oversee full renewal lifecycle: data collection, exposure analysis, marketing strategy, carrier negotiations and renewal proposals
• Manage new business marketing: collaborate with Producers to design submissions and evaluate quotes
• Review policy audits for accuracy and address discrepancies with carriers and clients
• Ensure accuracy of policy documents, endorsements, binders and coverage terms
• Provide proactive client support and respond to carrier requests promptly

Skills

Organizational skills

Microsoft Word

Outlook

Excel

Verbal & written communication

Interpersonal skills

Mathematical ability

Reasoning

Education

High School diploma

Active Property & Casualty License

CRIS/CPCU or similar training

Tools

Applied Systems / EPIC

Job description

## Commercial Lines Senior Account ManagerApplyremote type: Hybridlocations: 1211 3Rd St North - JACKSONVILLE BEACH, FLtime type: Full timeposted on: Posted Todayjob requisition id: JR113947## **Job Summary:** Senior level Account Manager within the Large Commercial Lines space performs more routine responsibilities and is the primary point of contact for clients they oversee. Occasionally supports Account Executives with Clients that require extensive administrative service.**Responsibilities:** Perform daily service on assigned task by Client Advisors and/or Account Executives with the agency’s written procedures including, but not limited to:* Lead day-to-day service and stewardship of a designated book of large and complex commercial accounts, ensuring all client needs are addressed in alignment with agency procedures and service standards.* Oversee and execute the full renewal lifecycle, including data collection, exposure analysis, marketing strategy development, carrier negotiations, and delivery of comprehensive renewal proposals.* Manage new business marketing efforts, collaborating with Producers and Account Executives to design placement strategies, prepare carrier submissions, evaluate quotes, and secure optimal program structures.* Review and analyze policy audits, ensuring accuracy and proactively addressing discrepancies with carriers and clients.* Ensure accuracy and completeness of all policy documents, endorsements, and binders, confirming coverage terms reflect negotiated and ordered conditions.* Provide expert-level client support, responding promptly to inquiries, carrier requests, and service needs, while delivering proactive guidance to strengthen client relationships.* Issue and manage certificates, endorsements, policies, ID cards, and other coverage documents, ensuring compliance and timely delivery.* Maintain precise documentation of all client activities, communications, and transactions within the agency management system (Applied EPIC), ensuring data integrity and audit readiness.* Utilize agency technology platforms, including upload/download and interface capabilities, to enhance workflow efficiency and accuracy.* Serve as a strategic partner to Producers and Account Executives, communicating key account developments, identifying potential service issues, and elevating risks or concerns to leadership when appropriate.* Stay current on industry trends, carrier appetites, and underwriting guidelines, applying sound judgment and market knowledge to support client placements and coverage recommendations.* Maintain deep expertise in commercial insurance coverages and policy language, ensuring the ability to advise clients on program structure, coverage adequacy, and emerging exposures.* Support continuous improvement initiatives, including workflow enhancement, training, and cross-functional collaboration, while providing mentorship to junior team members as needed.* Perform additional duties and serve as backup support for other team members or functions, as requested by leadership.**Requirements:*** 5+ years experience with Commercial Lines Property & Casualty required* Strong organizational skills- ability to prioritize and be proactive* Computer skills, specifically Microsoft Word, Outlook and Excel* Excellent verbal and written communication skills as well as strong interpersonal skills* Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, premiums, commissions, proportions, and percentages* Reasoning Skills: Ability to solve practical problems, interpret a variety of instructions and deal with a variety of variables furnished in written, oral, diagram or schedule form* Applied Systems / EPIC experience a plus**Education/Experience:*** High School diploma required, Associate Degree or higher preferred.* Active Property & Casualty License required* CRIS, CPCU or special training course completion a plus.**Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.****Why Join Us:**At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.**Employee Benefits**We also offer our employees a comprehensive suite of benefits and perks, including:* **Physical Wellness:** Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.* **Mental Wellness:** Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.* **Financial Wellness:** Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.* **Family Care:** Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.* **... and so much more!***This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.***Acrisure is an Equal Opportunity Employer.** We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting *[e-mail]*.Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.**California Residents:** Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.