Commercial Lines CSR — Client Care & Policy Renewal

Towe Insurance Service, Inc.; Wilson (NC); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Life Insurance

Disability Income Insurance

401(k)

Competitive salary

Health insurance

Paid time off

Training & development

Job summary

Towe Insurance Service is seeking an experienced Commercial Lines CSR to maintain excellent client relationships and handle service and marketing responsibilities. This is a full-time, in-office position in Wilson, NC and not hybrid or remote.

The ideal candidate will have at least two years of commercial lines insurance experience, strong attention to detail, and outstanding customer service, communication, and problem-solving skills in a fast-paced office environment.

Qualifications

• Hold NC insurance license and have a minimum of two years commercial lines insurance account management experience.
• Demonstrate strong customer focus and excellent phone manner; strong written and verbal communication skills.
• Excellent math and reading skills; able to interpret insurance policy language and contracts.

Responsibilities

• Provide service to existing clients related to maintaining policies, issuing certificates of insurance and EPI’s, etc., providing quotes, taking payments, answering questions and providing documentation.
• Receive, report and follow up on all claims to promote client satisfaction with the claims process.
• Work independently or with Producer at renewal to discuss existing policies, review coverages and exposures, and remarket accounts as needed.

Job description

Towe Insurance Service is seeking an experienced Commercial Lines CSR to maintain excellent client relationships and handle service and marketing responsibilities. This is a full-time, in-office position in Wilson, NC and not hybrid or remote.

The ideal candidate will have at least two years of commercial lines insurance experience, strong attention to detail, and outstanding customer service, communication, and problem-solving skills in a fast-paced office environment.