Commercial Lines, Account Manager (remote-PST, MT, CST)

NFP; Cheyenne (WY); Remote; USD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

PTO & paid holidays

401(k) with match

Health & wellness programs

Exclusive discounts

Job summary

NFP, an Aon company, seeks a Commercial Lines Account Manager to service a defined client book, with emphasis on trucking and transportation clients. You will work with Producers to bind, endorse, issue certificates, bill invoices, and manage renewals, responding to insured and underwriter requests from a remote home office in PST, MT or CST time zones.

Ideal candidates have 3+ years in commercial insurance, a Property & Casualty Broker’s License, and strong MS Office skills.

Qualifications

• Prior client service and industry experience.
• Strong background in commercial insurance for transportation/trucking.
• Licensed Property & Casualty Broker upon hire.

Responsibilities

• Develop relationships with carrier and client contacts and participate in meetings.
• Bind and endorse policies, issue certificates, invoice, and collect payments.
• Market renewals by coordinating with carriers and insured clients.
• Prepare renewal quotations and proposals for insureds.
• Maintain client policy records in agency systems.
• Respond to client questions via phone and email.

Skills

Customer service

Communication skills

Time management

Microsoft Word

Microsoft Excel

Microsoft Outlook

Copilot AI tools

Problem solving

Education

Property & Casualty License

Bachelor’s degree

High School Diploma or equivalent

3+ years of industry experience in commercial insurance

Tools

Copilot AI

Job description

Posting Description

Who We Are

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the world address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: .

Job Summary

The Commercial Lines Account Manager is responsible for working with Producers to service their client accounts. This is a generalist book of coverages with special emphasis on trucking and transportation clients. The position requires day-to-day client servicing for a specific set of clients and entails verbal, electronic and other written communications. The Account Manager will manage an assigned book of business, handling endorsements, binding policies, setting up financing, issuing certificates, billing, and responding to requests and questions from the insured and underwriters. You will also be involved in the renewal and marketing process, preparing proposals, obtaining signed applications, securing payment, and putting bind paperwork together. Work is completed with a significant amount of independent discretion. While in this role, you should be developing relationships with clients and carrier contacts and working proactively to efficiently and effectively respond to their needs. This is a full-time remote position working in either PST, MT or CST time zone.

Essential Duties and Responsibilities

• Works proactively to develop relationships with carrier and client contacts and takes an active role in meetings.
• Bind and endorse policies, issue certificates, bill invoices, request payments, and have contact with all assigned clients verbally and by email regularly.
• Communicates directly with clients and carriers to obtain accurate information to market renewals. Prepare and send the request for renewal quotations to applicable insurance carriers and propose to insured.
• Duties also include quoting policy changes, facilitating financing, collecting additional premium and down payments and ensuring carrier payments are received.
• Responsible for updating and keeping client policy records in the agency management system.
• Answers incoming calls and emails, responding to client questions as needed.
• Follows up on suspense items and outstanding information.
• Other duties as assigned.

Knowledge, Skills, and/or Abilities

Highly organized with excellent verbal and written communication skills.

Self-confident to make sound independent decisions.

Ability to successfully interact with diverse groups of people and function well both in a team environment and autonomously.

Ability to handle situations in a calm, courteous and professional manner.

Aim to deliver excellence in customer servicing and cultivate effective relationships.

Intermediate level of experience in Microsoft Office products, specifically Word, Excel and Outlook.

Experience and adaptability with Copilot or similar AI tools.

Ability to prioritize multiple tasks to meet deliverables.

Possess strong analytical and problem-solving skills.

Sharp attention to detail, decision-making skills, and problem resolution.

Flexibility and adaptability to changing priorities, deadlines and technology.

When working from home, you must maintain a private workspace to secure company equipment and correspondence; maintain high-speed internet, be present and responsive online and minimize personal interruptions during your work shift.

Education and/or Experience

Prior client service and/or industry and product line experience. Experience with transportation/trucking clients is ideal.

Property & Casualty Broker’s License required upon hire.

Bachelor’s degree preferred; High School Diploma or equivalent required.

3+ years of industry experience with a strong background in commercial insurance.

Prior retail brokerage experience required.

What We Offer

• We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more.
• The base salary range for this position is $60,000 - 75,000.
• The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-basis.
• In addition to the base salary, this position may be eligible for performance-based incentives.

NFP and You... Better Together!

NFP is an inclusive Equal Employment Opportunity employer.