Commercial Lines Account Manager - Entertainment (California)

Insurance Office of America; Camarillo (CA); Remote; USD 75,000 - 105,000; Full time

Benefits offered by this job

Competitive salaries and bonus potential

Company-paid health insurance

Paid holidays, vacations, and sick time

401K with employer match

Professional growth opportunities

Work-family life balance

Community service commitment

Supportive teammates

Job summary

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage an assigned book of business focused on entertainment. Responsibilities include ensuring account retention, coordinating customer service activities, and handling policy administration. Ideal candidates will have 3+ years of account management experience or 5+ years in the insurance industry, along with strong analytical and customer service skills. This position offers a competitive salary range of $75,000 to $105,000 per year, company-paid health insurance, and a respectful culture that supports work-life balance.

Qualifications

• 3+ years of account management experience, or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Required active property & casualty licensing; professional designation (CIC or equivalent) preferred.

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.

Skills

Account management experience

Insurance industry knowledge

Problem-solving skills

Customer service skills

Communication skills

Multitasking skills

Organizational skills

Education

High School Diploma or equivalent

Tools

MS Office (Outlook, Word, Excel)

Job description

Title

Account Manager - Commercial Lines

Job Description

Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day‑to‑day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.

Location

Remote: California residents, Los Angeles County area (strongly preferred). Supporting: Los Angeles, CA Region. Book Focus: Entertainment.

Key Responsibilities

• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Monitor and maintain activity/suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve individual and team performance.
• Demonstrate integrity and leadership as a champion of IOA values.

Ideal Candidate Qualifications

• 3+ years of account management experience, or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Required active property & casualty licensing; professional designation (CIC or equivalent) preferred.
• Strong analytical, problem‑solving, and decision‑making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

What We Offer

• Competitive salaries and bonus potential.
• Company‑paid health insurance.
• Paid holidays, vacations, and sick time.
• 401K with employer match.
• Professional growth and career progression opportunities.
• Respectful culture and work‑family life balance.
• Community service commitment.
• Supportive teammates and a rewarding work environment.

Salary Range

The expected pay range for this position is $75,000.00 to $105,000.00 per year, depending on experience, relevant skills, and geographic location.

EEO Statement

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.