Commercial Lines Account Manager

World Insurance Associates; Virginia Beach (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

A progressive insurance organization in Virginia Beach is seeking a Commercial Lines Account Manager. The role involves managing client accounts, ensuring service excellence, and growing client loyalty. The ideal candidate will have a bachelor’s degree, at least three years of relevant experience, and strong skills in communication and administration. This position offers a dynamic work environment with opportunities for professional growth.

Qualifications

• Three years minimum Commercial Account Management experience required.
• Property & Casualty License required.
• Ability to work independently with teams.

Responsibilities

• Managing a high-volume book of Insurance business.
• Building positive relationships with clients.
• Handling renewals and service requests.

Skills

Administrative skills

Effective communication

Problem-solving

Multi-tasking

Education

Bachelor’s degree or equivalent work experience

Tools

Microsoft Office (Word, Excel, PowerPoint)

Applied/Epic or similar agency management software

Job description

Overview

Position: Commercial Lines Account Manager at World Insurance Associates

World Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents. Founded in 2011, World is a growing insurance broker with over 2,200 employees in more than 260 offices across North America. We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions. This role contributes to delivering excellence in client management and retention.

Primary Responsibilities

• Effectively managing a high-volume book of Insurance business, ensuring all required tasks are completed accurately and on time
• Growing client loyalty by building positive relationships and providing high levels of advocacy, excellent service, and professional communication
• Handling renewals, service requests, claims, billing and new policies
• Maintaining a thorough understanding of markets and their appetites, underwriting guidelines, submitting and processing procedures
• Reviewing all applications, policies, endorsements and audits for accuracy
• Coordinating expiration lists with the department manager to obtain renewal information

Qualifications

• Bachelor’s degree or equivalent work experience, preferred
• Three years minimum Commercial Account Management experience required
• Property & Casualty License required
• Valid driver’s license and insurance, required
• Strong administrative and computing skills, including Microsoft Office (Word, Excel and PowerPoint)
• Applied/Epic or similar agency management software experience, preferred
• Ability to work independently with a high degree of interaction with team members
• Self-motivated, driven, and able to maintain a sense of urgency to meet deadlines
• Effective written and verbal communication, active listening, and problem-solving with minimal assistance
• Ability to multi-task, prioritize, work independently, and handle sensitive information with discretion
• Professional demeanor and positive attitude

Equal Employment Opportunity

World Insurance Associates (WIA) is an equal opportunity workplace. We celebrate and support our differences and are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. We make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

To Executive Search Firms And Staffing Agencies: World does not accept unsolicited resumes from agencies without a signed mutual service agreement. Unsolicited resumes will be considered World’s property and World will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting World’s Human Resources Talent department.