Commercial Lines Account Manager

Rcins; Tulsa (OK); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading insurance agency in Tulsa is seeking an experienced customer service representative to assist commercial line accounts. The role involves providing accurate service while managing customer inquiries, preparing insurance documentation, and ensuring policy compliance. With a background in insurance preferred, candidates should be skilled in communication and organizational tasks. Join a dynamic team and make a difference in customer satisfaction while growing your professional expertise.

Qualifications

• 5+ years of insurance agency experience is preferred.
• Advanced computer skills using agency software required.
• Ability to analyze and interpret insurance policies.

Responsibilities

• Provide courteous service to commercial line accounts.
• Handle customer phone calls, resolve problems professionally.
• Ensure accuracy of EPIC file and policy documentation.
• Prepare new business and renewal submissions.
• Attend educational activities for industry knowledge.

Skills

Customer service

Communication

Organizational skills

Problem-solving

Technical proficiency with agency software

Education

High school diploma or GED

Tools

EPIC software

Job description

SUMMARY

To provide prompt, accurate and courteous service to our customers while following standards, procedures and guidelines established by Rich and Cartmill, Inc.

FLSA STATUS

Non-Exempt

ESSENTIAL DUTIES AND RESPONSIBILITIES

Service commercial line accounts as assigned in an effort to prevent errors and omissions.

Service commercial lines customers by handling phone calls, resolving customer problems, discussing coverage and answering questions to the best of your ability in a professional and courteous manner.

Keep producers fully informed of all-important activities on their accounts. Be sensitive to potential problems and inform the producer or your supervisor.

In cooperation with producers, prepare company submission for new and renewal business quotations. Follow procedures outlined on New Business or Renewal Business workflow. Prepare summaries of insurance, statements of values, proposals and various documents as requested by the producer.

Review all new business and renewal polices following established procedures. Ensure EPIC file is accurate and updated at all times. Including correct coverage limits, forms, premium and commission.

Process new and renewal policies according to agency standards. Prepare all needed invoices, binders, certificates, evidence of property forms, auto ID cards and correspondence.

Attach all necessary correspondence and documentation to appropriate new business, current and/or expired policies in EPIC utilizing the correct attachment category.

Prioritize workflow on desk and process accordingly. Process mail daily.

Process audits following the established workflow procedures.

Check daily and maintain suspense items.

Report to company and producer all claims. Follow established procedure.

Prepare premium financing agreements as needed. Follow established procedure.

Notify producers of past due account and follow cancellation procedures as necessary.

Order MVRs when required and/or requested. Follow established guidelines.

Maintain required license.

Attend seminars or educational activities to stay up to date on latest developments and trends in the industry.

Fill in for absent CSRs as directed by supervisor.

Perform other duties and assignments as requested by supervisor.

Immediately report any and all malfunctions of the computer software or hardware to the IT coordinator or supervisor.

EDUCATION/EXPERIENCE

High school diploma or general education degree (GED); and five plus years of related experience and/or training preferred; or equivalent combination of education and experience. Insurance agency experience necessary. Advanced computer skills using agency software.

LANGUAGE SKILLS

Ability to read, analyze, and interpret insurance policies, coverage’s, documents and regulations. Ability to write reports and business correspondence. Ability to effectively establish rapport, present information and respond to questions from Producers and customers. Ability to explain to customer details of policies such as additional coverage’s and gaps. Skill and ability to meet people and listen.

MATH SKILLS

Ability to calculate figures and amounts such as discounts, interest, pro‑rata, percentages, and volume.

OTHER SKILL AND ABILITIES

Skill and ability to operate a computer. Skill and ability to organize and prioritize. Skill and ability to meet deadlines and operate office equipment. Skill and ability to use company software. Willingness to take responsibility and initiative.