Commercial Lines Account Manager

HUB International; San Antonio (TX); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid schedule

Job summary

HUB International in San Antonio is seeking a Commercial Lines Account Manager to service a book of property/casualty clients and support retention efforts. You will liaise with Producers, carriers, and clients to resolve questions and ensure smooth service delivery.

The role requires 2–5 years of related experience and a P&C license, with a preferred Bachelor’s degree. The position offers a hybrid schedule (3 days in office; 2 days remote) after onboarding.

Qualifications

• Bachelor’s degree preferred (4‑year degree).
• 2–5 years of related experience in property/casualty account management.
• Experience in customer service/client facing role required.
• P&C License required.
• Proficiency using Microsoft Suite.

Responsibilities

• Manages a book of insurance business with autonomy and judgment.
• Provides professional service to clients, carriers, and partners to meet retention goals.
• Supports Producers in obtaining, maintaining, and expanding business.
• Oversees transactions, paperwork and processing for assigned accounts.
• Documents client conversations and updates HUB systems.

Education

Bachelor’s degree preferred

High school or equivalent

Tools

Microsoft Suite

Job description

About HUB

HUB International is a global insurance broker providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. HUB has more than 650 offices across the United States, Canada and Puerto Rico with more than 20,000 employees. Our regional offices throughout North America are dedicated to helping individuals and businesses evaluate and manage their risks and insurance needs. We are a company dedicated to superior customer service with employees committed to adding value to every client activity. This position is in our downtown San Antonio office and offers a hybrid schedule (3 days office; 2 days remote) after an initial onboarding period.

Job Summary

The Commercial Lines Account Manager works collaboratively with the Producers and Account Executives managing a book of business. Coordinates and provides day-to-day service for property/casualty clients by maintaining client relationships, supporting client retention, maintaining strong carrier relationships, and understanding client needs. Serves as day-to-day contact and provides resolution for client questions and issues.

Duties and Responsibilities

• Manages a book of insurance business, while acting with a high degree of independent discretion, autonomy, and decision-making
• Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations
• Provides a high level of support to Producers in obtaining, maintaining, and expanding business
• May also be responsible for account rounding and in accordance with standard practices, policies, and procedures
• Works closely with Producers and other HUB personnel on all aspects of client service, marketing, and renewal while adhering to HUB Broker Standards
• Oversees the preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts
• Acquires understanding of clients’ insurance objectives and critically analyzes and compares insurance plans to determine suitability.
• Stays abreast of changes in the insurance industry and other external conditions that may impact their clients
• Makes appropriate recommendations to clients in response to those changes
• Acts as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience based judgment to resolve
• May also negotiate with underwriters and carriers
• Troubleshoots billing issues
• Responsible for overall retention of accounts in assigned book of business
• Organizes client meetings when necessary
• Appropriately documents conversations with clients and carrier representatives and updates all HUB computer systems and broker management system when necessary
• Ensures the accuracy of data in those systems
• Prepares reports for management as required
• Oversees functions performed by Account Administrators as required
• Supports, mentors, and trains Account Administrators, as necessary
• Attends industry related continuing education training and courses
• Performs other duties and projects as assigned

Qualifications

• Bachelor’s degree preferred (4-year degree)
• 2-5 years of related experience working as an Account Manager or Account Representative in the property/casualty area (equivalent combination of education and experience is acceptable).
• Experience in customer service/client facing role required
• P&C License required
• Proficiency using Microsoft Suite

Your Future with HUB

Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. By joining HUB you will become part of a rapidly growing company that offers significant opportunity for advancement.

Vision & Mission

Our Vision: To be everywhere risk exists - today and tomorrow. Helping protect what matters most.

Our Mission: To protect and support the aspirations of individuals, families and businesses. To empower our employees to learn, grow and make a difference in their communities.

Core Values

• Entrepreneurship: We encourage innovation and educated risk-taking.
• Integrity: We do the right thing every time.
• Teamwork: We work together to maximize results.
• Accountability: We measure and take responsibility for outcomes.
• Service: We serve customers, communities and colleagues

Required Experience & Travel

• Required Experience: 2-5 years of relevant experience
• Required Travel: Negligible
• Required Education: High school or equivalent

Equal Opportunity Statement

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

E-Verify Program

We endeavor to make this website accessible to any and all users.

Contact Information

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team [e-mail]. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

About HUB International

HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.