Commercial Lines Account Manager

Insurance Agency of Mid-America, Inc; Oklahoma City (OK); On-site; USD 55,000 - 90,000; Full time

Job summary

Insurance Agency of Mid-America, Inc in Oklahoma City, OK is seeking a Commercial Lines Account Manager to handle an assigned book of commercial accounts, including renewals, endorsements, certificates of insurance, and policy changes.

You will review coverage needs, prepare proposals, process documents, and ensure timely, accurate service while working closely with producers and carriers to support client satisfaction and retention.

Qualifications

• Demonstrated proficiency in Commercial Lines Coverage and risk assessment.
• Strong Account Management skills including renewals, endorsements and documentation.
• Excellent Customer Service abilities with client relationship focus.
• Working knowledge of insurance products and markets, including Employee Benefits concepts.

Responsibilities

• Manage an assigned book of commercial accounts and renewals.
• Prepare proposals, endorsements, certificates of insurance and policy changes.
• Review coverage needs and coordinate with carriers and producers.
• Maintain accurate client records and ensure timely service.
• Respond to client inquiries and resolve coverage or billing issues.
• Utilize agency management systems to track activity and retention.

Skills

Commercial Lines Coverage

Account Management

Customer Service

Employee Benefits familiarity

Job description

Company Description

Insurance Agency of Mid-America, Inc., founded in 1984, is one of Oklahoma’s most established independent insurance agencies. The agency has built a strong reputation over four decades by providing reliable bonding and insurance services to a wide range of clients. With offices in South Oklahoma City and Edmond, the agency offers local expertise and a stable environment for insurance professionals seeking long-term career growth.

Role Description

The Commercial Lines Account Manager is a full-time, on-site role based in Oklahoma City, OK. This position is responsible for managing an assigned book of commercial accounts, including handling renewals, endorsements, certificates of insurance, and policy changes. Day-to-day tasks include reviewing and analyzing commercial coverage needs, preparing proposals, processing documentation, and ensuring timely, accurate service for clients. The role also involves collaborating with producers and carriers, responding to client inquiries, resolving coverage or billing issues. The Account Manager will maintain detailed records, use agency management systems efficiently, and help ensure a high level of client satisfaction and retention.

Qualifications

• Demonstrated proficiency in Commercial Lines Coverage, with the ability to review, analyze, and recommend appropriate insurance solutions.
• Strong Account Management skills, including handling renewals, policy changes, documentation, and maintaining accurate client records.
• Excellent Customer Service abilities, with a focus on responsiveness, problem-solving, and building long-term client relationships.
• Working knowledge of Insurance products and markets, including familiarity with Employee Benefits concepts and coordination.