Commercial Lines Account Manager

Patriot Growth Insurance Services; Media (Delaware County); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical plans

Mental health benefits

Disability coverage

Parental leave

Personalized PTO

401(k) match

Employee Assistance Program

Job summary

Patriot Growth Insurance Services in Media, PA, is seeking a Commercial Insurance Account Manager to deliver exceptional service to a diverse client base. The role involves managing renewals, endorsements, audits, and policy changes with a focus on accuracy and client satisfaction.

You will collaborate with clients, carriers, producers, and internal teams to ensure coverage aligns with client expectations, while supporting renewals and new business opportunities.

Qualifications

• Client-focused and responsive service approach.
• Strong organizational skills to manage multiple accounts and deadlines.
• Proactive communicator building relationships with clients, carriers, and colleagues.
• Ability to identify issues, evaluate options, and develop practical solutions.

Responsibilities

• Serve as the primary service contact for a book of commercial insurance clients, delivering responsive support and building trusted relationships.
• Manage the full policy lifecycle, including renewals, endorsements, audits, billing inquiries, and policy changes to ensure accuracy and timeliness.
• Review new business and renewal policies to verify coverage alignment, policy accuracy, and client expectations.
• Market new and renewal business by coordinating carrier submissions and evaluating coverage options.

Skills

Client-focused

Organized

Proactive communicator

Problem solving

Collaboration

Adaptable

Education

Bachelor's degree in business, insurance, risk management, or related field

Tools

Applied EPIC experience

Microsoft Office

Job description

Patriot Growth Insurance Services | Media, PA | Hybrid| Full-Time

Why This Role Matters

As a Commercial Insurance Account Manager, you'll play a vital role in delivering exceptional service and insurance expertise to a diverse portfolio of commercial clients. This position serves as a trusted resource for clients throughout the policy lifecycle, helping ensure their coverage needs are met while fostering strong relationships and long-term client satisfaction.

You'll partner closely with clients, carrier representatives, producers, and internal team members to manage renewals, policy changes, coverage reviews, and day-to-day service needs. Success in this role comes from a combination of technical insurance knowledge, strong organizational skills, and a commitment to providing responsive, client-focused service.

How You'll Make an Impact

• Serve as the primary service contact for a book of commercial insurance clients, delivering responsive support and building trusted relationships.
• Manage the full policy lifecycle, including renewals, endorsements, audits, billing inquiries, and policy changes to ensure accuracy and timeliness.
• Review new business and renewal policies to verify coverage alignment, policy accuracy, and client expectations.
• Market new and renewal business when needed by coordinating carrier submissions, evaluating coverage options, and supporting placement strategies.
• Maintain accurate account documentation within agency management systems and carrier platforms to support operational excellence.
• Collaborate with clients, carrier partners, producers, and internal teams to resolve issues, support claims coordination, and deliver proactive service.
• Support client presentations, renewal discussions, and ongoing service initiatives that strengthen client retention and satisfaction.
• Contribute to team success by sharing knowledge, supporting junior team members, and promoting collaboration across the organization.

Who You Are

• Client-focused and committed to delivering a high level of service and responsiveness.
• Organized and detail-oriented, with the ability to manage multiple accounts, priorities, and deadlines effectively.
• A proactive communicator who builds strong relationships with clients, carriers, and colleagues.
• Skilled at identifying issues, evaluating options, and developing practical solutions.
• Comfortable balancing independent responsibilities with collaborative teamwork.
• Adaptable and resourceful in a fast-paced insurance environment.
• Committed to accuracy, accountability, and continuous professional growth.

Day One:

• 5+ years of commercial insurance account management or related agency experience.
• Active Property & Casualty insurance license.
• Strong understanding of commercial insurance coverages, policy structures, renewals, and carrier processes.
• Experience working with agency management systems, with Applied EPIC experience preferred.
• Proficiency with Microsoft Office Suite and insurance-related technology platforms.
• Strong organizational, analytical, and problem-solving skills with the ability to manage competing priorities.
• Excellent written and verbal communication skills with a collaborative, client-focused approach.

Valuable Additions:

• Bachelor's degree in business, insurance, risk management, or a related field.
• Experience marketing commercial insurance accounts and coordinating carrier submissions.
• Previous involvement supporting client presentations, renewal strategies, or coverage reviews.
• Experience mentoring junior team members or contributing to training initiatives.
• Additional insurance designations or ongoing professional development within the insurance industry.

Real Benefits for Real Life

At Patriot, great benefits mean more than coverage; they mean being there through every stage of life: your health, your family, your financial future, or simply time to recharge. Whether you're working or not, life doesn't stop. Neither should your benefits.

Highlights Include:

• Multiple medical plan options, with preventive care covered at 100%
• Free virtual medical and mental healthcare for employees and their families, plus a dedicated healthcare concierge to help you navigate benefits, compare prescription costs, and make more confident, personalized care decisions
• Employer-paid short-term and long-term disability coverage
• Paid parental leave
• Personalized PTO that lets you take time away when you need it, without traditional accruals, plus separate sick leave
• Competitive 401(k) company match to help you build your financial future
• Employee Assistance Program with confidential mental health, legal, financial, and work-life support

About Patriot Growth Insurance Services

At Patriot, we build our teams around a simple idea: people do their best work when they feel supported as whole people, not just managed as employees. We're invested in your growth, not just your output, and we back that up with a competitive salary and a comprehensive health and welfare program that extends to your family and domestic partners too, because who you're building a life with matters to us as much as the work you do.

Founded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. We're currently ranked the 25th-largest broker in the U.S. by Business Insurance and were named to the 2025 Inc. 5000 list of fastest-growing companies. With over 2,100 employees operating in 150+ locations across more than 45 states, our collaborative model gives every person and every agency the resources and support they need to grow, while each agency keeps its own identity, culture, and way of doing business. That growth has never been about numbers alone, it's about the people behind them.

Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO and DE&I Policy located on our website at www.patriotgis.com.

Pay Range: Posted below*

*Any job offer is based upon a salary analysis to comply with applicable state pay transparency laws, considering relevant experience, education, certifications, and seniority as compared to others doing substantially similar work. There is no guarantee an offer will be at the top of the posted range based on the salary analysis. Roles may also be eligible for a supplemental compensation, such as performance-based bonus, commission, or equity. Specific eligibility will be discussed with Talent Acquisition team.

Patriot Growth Insurance Services offers a comprehensive benefits package, including medical, dental, and vision insurance; a 401(k) with company match; personalized time off and company paid holidays.

Pay Range

$70,000 - $90,000 USD