Commercial Lines Account Manager

G. R. Little Agency; Kitty Hawk (NC); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Full Benefits Package

Professional Development

Competitive Pay

Job Stability

Job summary

G.R. Little Agency in Kitty Hawk, NC is seeking a Commercial Lines Account Manager to maintain strong partnerships with policyholders, carriers and teammates while handling sales and service activities.

The role focuses on servicing existing clients, gathering data, presenting policy options, renewing accounts, and ensuring timely issue resolution. North Carolina licensed candidates with at least two years of commercial lines experience are encouraged to apply and grow with our growing

Qualifications

• NC license preferred and 2+ years in commercial lines account management.
• Strong knowledge of insurance products, coverages and underwriting.
• Excellent written and verbal communication; proficient with phone, email, video and text.
• Proactive, detail-oriented, organized and able to handle complex situations.

Responsibilities

• Serve existing clients: update policies, answer questions, resolve billing or inspection issues.
• Support during claim time for client and adjusters.
• Assess client operations to determine insurance needs and present solutions.
• Schedule calls and assist producers with renewals, liability review and coverage gaps.
• Clarify issues and provide solutions, ensuring timely resolution.
• Record customer interactions in the agency system.
• Collaborate with team, mentor staff and participate in meetings.

Skills

Client service

Communication

Sales support

Team collaboration

Tech-savviness

Education

North Carolina insurance license

Tools

Agency management system

Job description

Full Time Kitty Hawk - 110284

Our agency is growing and we are seeking a new member to join our team!
Job Description:

A Commercial Lines Account Manager at G.R. Little Agency is responsible for maintaining strong partnerships with policyholders, insurance carriers and fellow employees while conducting specific sales and service activities.

Responsibilities

• Provide service to existing clients related to updating policies, answering questions and resolving issues such as those related to billing, audits or inspections.
• Provide support as needed during claim time, both to the client and to any adjusters involved.
• Work with new and existing clients to understand their business operations and resulting insurance needs. Gather necessary data, research policy options and then present solutions to address those needs.
• Set appointments and/or client calls or support a producer to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
• Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.
• Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.
• Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed.

Qualifications

• Preferred candidates will hold a North Carolina insurance license and have a minimum of two years commercial lines insurance account management experience.
• Demonstrate strong knowledge of insurance products and usages, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
• Demonstrate a strong customer focus and excellent written and verbal communication skills. Candidate must be comfortable with communication which is by phone, email, video and text. Additionally, candidate must be more than minimally proficient with computer use and must have an enthusiastic, open attitude towards implementation of technology.
• Possess a sense of urgency, when needed, and above average attention to detail, organization, multi- tasking and follow up skills.
• Must be comfortable handling difficult situations with customers, some which are complex and may need to be resolved without direct supervision.
• Candidate must have a personal accountability mindset, a desire to learn and a commitment to exceeding expectations.
• Extremely Competitive Pay
• Full Benefits Package
• Professional Development
• Job Stability in a growing industry

YOUR FUTURE as an Independent Insurance Agent Starts Here

If you’re looking for a career that offers flexibility, job stability, strong compensation, and more, then you’ve come to the right place! Working with an IIANC member agency is a great career choice!

IIANC’s members are Trusted Choice independent insurance agencies located all across North Carolina. You’ll find nearly 1,000 of our member agencies in small towns and large cities from the mountains to the coast. Many of these agencies are actively hiring to fill vacant positions so there is a good chance that there is a job opening near you!
With an upcoming worker shortage in the insurance industry due to the retirement of many veteran insurance agents, the demand for insurance professionals is growing every day! Is this career right for you?

This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to the Independent Insurance Agents of North Carolina.

Do you hold an active insurance license? *

Do you have a minimum of two years commercial lines insurance account management experience? *

Referral code from a current employee If no code provided, add their name instead.

Benefits of working as an Independent Insurance Agent

Career advancement in a growing field

With more than 400,000 job openings in the next five years across the U.S., the insurance industry offers a huge opportunity for employment and career advancement. Plus, the industry continues to evolve and provide new careers paths in sales, customer service, analytics, digital marketing, technology, and more. (Source: investprogram.org)

Flexibility

Insurance can give you a rewarding career and well-rounded life with jobs that are not only fulfilling but may offer flexible schedules and great office culture. In a U.S News and World Report article featuring 'Best Jobs of 2020,' Insurance Agent ranked #2 on their 'Sales & Marketing Jobs' list. (Source: investprogram.org)

Make a Difference

Independent agents are pillars in their communities and active in local organizations, sponsoring sporting teams or supporting charities. Insurance offers you the chance to make a career out of helping individuals when they suffer a loss and need assistance. (Source: investprogram.org)

Job Security

Things change but insurance is here to stay. People will always need it for their car, home, business, travel, and more. The insurance industry touches all aspects of life - and that will not change. (Source: investprogram.org)

I am always challenged! Every day it is something new. I am challenged to learn new skills to complete projects. I am challenged to understand an industry I came in knowing little about. I am challenged to think outside of the box to be successful in a niche market. I am challenged to become a better writer. I am challenged to be a leader. I am challenged to think like an owner.