Commercial Lines Account Manager

HUB International; El Paso (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

HUB International Limited is seeking a Commercial Lines Account Manager in El Paso, TX. The role partners with the Producer and Account Executive to manage a book of business, delivering day-to-day service and maintaining strong client and carrier relationships.

The candidate should have experience in an Account Manager/Account Administrator role within a brokerage and possess strong client-service skills. A P&C license is preferred, with a requirement to obtain it within 30 days if not held at

Qualifications

• Experience in an Account Manager/Account Administrator role in a brokerage environment preferred.
• Experience in a customer service/client facing role required.
• P&C license preferred (if not, obtained within first 30 days).
• Bachelor’s degree preferred; high school diploma or equivalent required.

Responsibilities

• Manages a book of insurance business with independent discretion and decision-making.
• Provides professional service to clients, carrier representatives, underwriters, and HUB colleagues to maintain high retention.
• Supports Producers in obtaining, maintaining, and expanding business; mentors Account Administrators as needed.
• Oversees transactions, paperwork, and processing for assigned accounts; maintains data in systems.

Skills

Customer service

Client facing

Teamwork

Written communication

Initiative

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Broker management system

Job description

## Commercial Lines Account ManagerSolicitarremote type: Onsitelocations: El Paso, TXtime type: Full timeposted on: Publicado hoyjob requisition id: R0037975**Primary Role:** The Commercial Lines Account Manager works collaboratively with the Producer and Account Executive managing a book of business. Coordinates and provides day-to-day service for property/casualty clients by maintaining client relationships, supporting client retention, maintaining strong carrier relationships and understanding client needs. Serves as day to day contact and provides resolution for client questions and issues. **Duties and Responsibilities:*** Manages a book of insurance business, while acting with a high degree of independent discretion, autonomy, and decision-making* Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations* Provides a high level of support to Producers in obtaining, maintaining, and expanding business* May also be responsible for account rounding and in accordance with standard practices, policies, and procedures* Works closely with Producers and other HUB personnel on all aspects of client service, marketing, and renewal while adhering to HUB Broker Standards* Oversees the preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts* Acquires understanding of clients’ insurance objectives and critically analyzes and compares insurance plans to determine suitability. Stays abreast of changes in the insurance industry and other external conditions that may impact their clients* Makes appropriate recommendations to clients in response to those changes* Acts as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience based judgment to resolve. May also negotiate with underwriters and carriers* Troubleshoots billing issues* Responsible for overall retention of accounts in assigned book of business* Organizes client meetings when necessary* Appropriately documents conversations with clients and carrier representatives and updates all HUB computer systems and broker management system when necessary. Ensures the accuracy of data in those systems* Prepares reports for management as required* Oversees functions performed by Account Administrators as required* Supports, mentors, and trains Account Administrators, as necessary* Attends industry related continuing education training and courses* Performs other duties and projects as assigned**Key Competencies:** To perform the job successfully, an individual should demonstrate the following competencies:* Teamwork - Supports everyone's efforts to succeed* Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.* Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.* Quality Management - Demonstrates attention to detail.* Project Management - Ability to lead a team and adhere to deadlines**Experience and Education:*** Experience in an Account Manager/Account Administrator role in a brokerage environment preferred* Experience in customer service/ client facing role required* Bachelor’s degree preferred* P & C License preferred (If not, will need to be obtained within the first 30 days of employment)Department Account Management & ServiceRequired Experience: Less than 1 year of relevant experienceRequired Travel: No Travel RequiredRequired Education: High school or equivalentHUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.