Commercial Liability Claims Supervisor

Davies; United States; Remote; USD 87,000 - 97,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) plan with employer matching

Paid time off and holidays

Life insurance and disability coverage

Job summary

Davies North America is seeking a Commercial Liability Claims Supervisor to lead the Commercial Auto and General Liability claims team. This remote, full-time role reports to Mark Friederich and oversees claim adjusters, ensuring quality handling and staffing adequacy across the department.

The ideal candidate will have at least 5 years of supervisory experience, strong leadership, and expertise in auto and GL claims, plus the ability to analyze complex documents and communicate effectively with

Qualifications

• Bachelor’s degree from a four-year college or university.
• Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to effectively present information to top management and clients.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Responsibilities

• Supervise staff handling commercial auto and GL claims.
• Monitor staffing needs, mentor and develop staff.
• Investigate and settle commercial auto and GL claims.
• Review/Prepare written status and large loss reports for clients.
• Attend mediations and settlement conferences as necessary.
• Work closely with counsel to settle litigated claims.
• Effectively communicate with staff, management and both internal and external customers.
• Other duties as assigned

Skills

Analytical reading

Customer inquiries handling

Presentation to management

Communication skills

Decision making

Education

Bachelor’s degree

Job description

Commercial Liability Claims Supervisor

Department: Claims Administration & Adjusting

Employment Type: Permanent - Full Time

Location: Home United States

Reporting To: Mark Friederich

Compensation: $87,000 - $97,000 / year

Description

Our Story

Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America, we’re at the forefront of innovation and excellence, blending cutting‑edge technology with top‑tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.

We're on the lookout for a Commercial Auto and General Liability Claims Supervisor. As a Commercial Auto and General Liability Claims Supervisor you will supervise Commercial auto and commercial general liability claim adjusters, review claim files for proper handling, and maintain proper staffing needs. Results oriented professional with strong leadership, investigative skills with the ability to deliver quality claims service; responsible for building and managing a quality claims staff and be well versed in current case law, statutory law, DOI regulations, etc. that apply to claims practices and issues within the territory of operation.

Key Responsibilities

• Minimum 5 years supervising a staff on the handling of claims
• Monitor staffing needs, mentor and develop staff
• Investigate and settle commercial auto and commercial GL claims
• Review/Prepare written status and large loss reports for clients
• Attend mediations and settlement conferences as necessary
• Work closely with counsel to settle litigated claims
• Effectively communicate with staff, management and both internal and external customers
• Other duties as assigned

This role is a full‑time remote position.

Skills, knowledge & expertise

• Bachelor’s degree from a four‑year college or university
• Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
• Ability to effectively present information to top management and clients.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Equal Employment Opportunity & Legal Notices

Benefits

At Davies North America, we are dedicated to supporting the well‑being and future of our qualifying employees. Our comprehensive benefits package includes:

• Medical, dental, and vision plans to support your health and that of your family
• A 401(k) plan with employer matching
• Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees
• Paid holidays
• Life insurance and short‑term and long‑term disability coverage

Benefit offerings, eligibility, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws, including those tied to an employee’s primary work location.

Where required by law, the Company provides paid sick leave, paid family and parental leave, and other mandated benefits in accordance with applicable state and local requirements.

Diversity and Inclusion

Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.

Compensation Transparency

The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills, experience, qualifications, and geographic location, which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices.

Essential Functions

The following responsibilities and expectations are considered essential to the successful performance of this role. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.

• Maintain regular and dependable attendance.
• Be available and able to perform job responsibilities during established work hours.

Background Check & Fair Chance Compliance

Any background check or review of criminal history, if applicable to the role, will be conducted only after a conditional offer of employment and in compliance with applicable federal, state, and local laws, including fair‑chance hiring requirements.

Massachusetts Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

AI Policy

At Davies, we value authentic conversations and a fair candidate experience. While candidates may use AI and technology tools to prepare for interviews, we expect interview responses and assessments to reflect each individual's own experience, knowledge, and professional judgment. We do not use sites like Facebook, Craigslist, or Telegram to recruit or interview potential employees or contractors. If you have been asked to provide any information through any method other than our career portal, please email us at [e-mail]