Commercial Insurance Account Associate (New England Platform)

Acrisure; Burlington (VT); Hybrid; USD 60,000 - 80,000; Full time

Job summary

An established industry player seeks a Commercial Insurance Account Associate to join their dynamic team in Burlington. This role involves providing exceptional service to clients, assisting Account Managers, and ensuring smooth operations for account renewals and maintenance. The ideal candidate will thrive in a hybrid work environment, leveraging their customer service skills to support clients and colleagues alike. Join a forward-thinking company that values innovation and client-centric solutions, where your contributions will play a vital role in driving success and growth in the insurance sector.

Qualifications

• Strong customer service skills to assist clients effectively.
• Ability to manage accounts and maintain documentation accurately.

Responsibilities

• Provide service and support to Account Service Managers and Client Advisors.
• Assist with renewal reviews and maintain client accounts on automation systems.

Skills

Customer Service

Account Management

Communication Skills

Problem Solving

Education

Bachelor's Degree

Tools

Agency Management System

Job description

Commercial Insurance Account Associate (New England Platform)

Apply remote type Hybrid locations BURLINGTON, VT time type Full time posted on Posted Today job requisition id JR107139

About Acrisure:

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.

Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

Job Summary:

The Account Associate, in cooperation with the Executive, Senior or Account Manager, is responsible for assisting new and renewal clients with service needs on accounts. Specific service responsibilities are assigned per guidelines, procedures, quality and service standards as stated by the agency.

Responsibilities:

1. Provide service and support to Account Service Managers and/or Client Advisors on existing accounts and assist them in their delivery of commitments to clients.
2. Provide in house customer service to clients as assigned and requested.
3. Assist with renewal reviews and re-marketing as appropriate, to provide the client with the optimal solution in the coverage of their assets and the retention of the client. Prepare summaries of insurance for presentation to the client as directed by the ASM.
4. Receive and review cancellations and act to save accounts as directed by the ASM or Client Advisor.
5. Maintain client accounts on agency automation system, document conversations, properly attach documents to Agency Management System, send confirmations to insured clients and adhere to all other automation procedures that are, or become, established. Maintain follow-up and suspense system for outstanding orders and correspondence, follow-up on overdue and suspense items. Respond to carrier requests for additional information in a timely manner.
6. All of this is done in a manner to avoid potential E&O issues. Immediately notify management of any potential E&O situation.

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.