Commercial Inside Sales Support

TLC Windows and Doors; Nashville (TN); Hybrid; USD 45,000 - 70,000; Full time

Job summary

Pella-based position supporting the commercial sales process from initial inquiry to project close. Hybrid work arrangement from home, field, or a Pella TN location based on current needs, collaborating with the Sales Support Manager, GM of Commercial Sales, and the Commercial Sales Team.

The role covers take-offs, quotes, bids, order reviews, contracts, PO/CO management, and liaison with Architectural Services.

Qualifications

• Organizational and customer-focused abilities; proficient MS Office suite.
• Attention to detail and math skills with ability to be creative.
• Some college completed with relevant experience in sales support.

Responsibilities

• Perform take-offs, create quotes/proposals, and assist with bidding documents for commercial/architectural sales.
• Complete bid qualification docs including insurance, bonding, and EMR requirements.
• Review new orders for accuracy and documentation before submittal.
• Manage contracts, purchase orders and change orders.
• Liaise with Architectural Services for variance, templates, design analysis, and shop drawings.
• Submit and track service/warranty requests for commercial projects.

Skills

Organizational skills

Customer focus

Communication skills

Attention to detail

Creativity

Energy and confidence

Education

Some college

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Salesforce

Job description

Summary:

This position is a hybrid position that will work from home, in the field, or at a Pella TN location, based on current needs. This individual will work directly with Sales Support Manager, GM of Commercial Sales, and Commercial Sales Team, supporting all aspects of the commercial process from beginning to closing of project.

Essential Duties:

• Primary responsibilities include performing take-offs, creating quotes/proposals, and assisting with bidding documents for commercial and architectural sales representatives.
• Timely completion of all bid qualification documents; insurance, bonding, and EMR requirements.
• Conduct thorough review of all new orders for accuracy/documentation, prior to order submittal.
• Manage contracts, purchase orders, and change orders.
• Act as liaison with Pella Architectural Services; managing variance, templates, design analysis, and shop drawing requests.
• Submit and track service/warranty related requests for commercial projects.
• Provide logistics assistance and other operational support functions.
• Assist sales rep with SalesForce documentation.
• Maintain/update a comprehensive project tracker, covering all open projects from order placement through completion.
• Handling of project close-out documents.
• Demonstrate working knowledge of Pella Brand and 3rd Party products and local/international building codes. Attend all continuing education/training as required.
• Provide customer service to commercial/architectural partners via phone and email.

Requirements

Qualifications: Organizational, social, and customer focus skills are necessary along with knowledge of Microsoft Word, Excel, PowerPoint etc. Attention to detail and general math skills are required along with the demonstrated ability to be creative. A high level of energy and confidence is also desirable. Some college, in addition to relevant experience performing the above duties are required. Training in software and product knowledge will be provided.