Commercial Inside Account Executive - Development

SHI International; Austin (TX); On-site; USD 40,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401K

Flexible spending account

Job summary

SHI International is seeking an Inside Account Executive in Austin, TX. You will conduct cold calls to identify potential customers, nurture relationships, and manage IT solution sales from quote to order. You’ll collaborate with internal resources to address inquiries and drive quotas.

The role requires strong communication, problem-solving, and customer service skills, plus at least one year of sales experience and a bachelor’s degree. Base plus commission with travel as needed.

Qualifications

• Minimum Bachelor's Degree or equivalent work experience.
• At least 1 year of sales experience in a similar role.
• Ability to cold call and identify potential customers.
• Proficiency in Microsoft Office and project management basics.

Responsibilities

• Conduct cold calling and prospecting to identify potential customers.
• Establish and nurture relationships via email and phone within assigned books of business.
• Assist customers in selecting, deploying, and managing IT environments.
• Quote and place orders based on customer requests.
• Grow existing active buying accounts by managing projects through the sale cycle.
• Meet or exceed monthly and quarterly production quotas.
• Schedule and facilitate customer meetings with SHI internal resources.

Skills

Cold calling

New business development

Customer outreach

Microsoft Office

Project management

Sales experience

Time management

Education

Bachelor's Degree or equivalent

Tools

Microsoft Office Tools

CRM tools

Job description

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive - in our offices or yours.

Job Summary

The Inside Account Executive is responsible for conducting cold calls and prospecting to identify potential customers while nurturing existing relationships within assigned business accounts. This role involves assisting customers with IT solutions, managing the sales cycle from quoting to order placement, and collaborating with SHI internal resources to address inquiries and offer solutions. The Inside Account Executive must demonstrate strong communication, problem-solving, and customer service skills to achieve sales targets and ensure a superior customer experience.

Role Description

• Conduct cold calling and prospecting to identify potential customers.
• Establish and nurture relationships via email and phone within assigned books of business.
• Assist customers in selecting, deploying, and managing various aspects of their IT environment.
• Address client concerns and make recommendations to help them achieve their objectives.
• Quote and place orders based on customer requests.
• Grow existing active buying accounts by managing projects through the entire sales cycle.
• Meet or exceed monthly and quarterly production quotas.
• Proactively schedule and facilitate customer meetings with SHI internal resources.
• Acquire and manage the IT needs of medium to large businesses, ensuring a best-in-class customer experience.
• Collaborate and co-sell with SHI internal resources to resolve customer inquiries and offer solutions to IT challenges.

Behaviors and Competencies

• Collaboration: Can demonstrate a willingness to contribute to team tasks and responsibilities when assigned.
• Communication: Can communicate simple ideas and information clearly.
• Consultative Sales: Can demonstrate a willingness to understand customer needs and provide appropriate solutions when guided.
• Customer Service: Can provide responsive and courteous assistance to customers.
• Flexibility: Can adjust to changes in tasks and responsibilities when required.
• Listening: Can demonstrate attentive listening in conversations, understanding the information as it is directly presented.
• Organization: Can maintain a clean and organized workspace and follow simple organizational systems when assigned.
• Problem-Solving: Can demonstrate a willingness to address and resolve problems when they arise.
• Prospecting: Can demonstrate an understanding of the basic principles of prospecting and can identify potential leads when provided with a list or database.
• Self-Motivation: Can demonstrate a willingness to take on tasks and responsibilities independently when assigned.
• Time Management: Can understand the importance of time management and strives to prioritize tasks to meet deadlines.
• Willingness to Learn: Can demonstrate interest in learning new things and seeks opportunities for personal and professional development.

Skill Level Requirements

• Ability to cold call and create new business opportunities - Basic
• Ability to grow existing customer relationships - Basic
• Ability to learn new concepts and processes quickly - Basic
• Proficiency in customer outreach and delivering tailored customer service solutions - Basic
• Proficiency in Microsoft Office Tools - Basic
• Proficiency in project management - Basic

Other Requirements

• Minimum Bachelor's Degree or equivalent work experience
• Minimum 1 year of sales experience in a similar role
• 10% of in-market travel as needed
• The estimated annual pay range for this position is $40,000 - $150,000 which includes a base salary plus commission.
• The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual.
• Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity - M/F/Disability/Protected Veteran Status