Commercial HVAC Service Technician III

2220 Engineering Excellence National Account; Michigan; On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Competitive pay

Incentive opportunities

Paid time off

Holiday pay

Medical, dental, vision

401(k) with company match

Life and disability insurance

Training and career development

Job summary

2220 Engineering Excellence National Account is seeking an experienced HVAC technician to diagnose, repair, and maintain commercial HVAC systems. You will independently troubleshoot equipment issues, communicate solutions clearly, and help ensure reliable system performance while advancing to more complex work.

The role emphasizes strong diagnostic ability, safe work practices, and delivering excellent customer service on every service call in Michigan.

Qualifications

• EPA 608 Universal certification is required.
• Minimum 4+ years of experience in commercial HVAC service.
• High School Diploma or GED required; OSHA safety certifications preferred.

Responsibilities

• Perform commercial HVAC system service and maintenance calls.
• Diagnose and resolve customer problems in a professional, timely manner.
• Inspect and diagnose heating, cooling, ventilation, and refrigeration equipment.
• Read wiring diagrams and troubleshoot electrical/refrigerant/duct systems.
• Maintain accurate service documentation and communicate status to dispatch.

Skills

HVAC troubleshooting

System diagnostics

Reading wiring diagrams

Electrical troubleshooting

Preventive maintenance

Customer service

Education

High School Diploma/GED

EPA 608 Universal

Job description

Welcome! Diagnose, repair, and maintain commercial HVAC systems while delivering outstanding service to customers. You'll independently troubleshoot equipment issues, communicate solutions clearly, and help ensure reliable system performance. This role offers the opportunity to take ownership of more complex work and further develop your technical expertise. This role is perfect for experienced technicians ready to take on greater responsibility and advance to the next level of their profession.

What Do We Offer You as an Engineering Excellence Employee?

Engineering Excellence offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including:

• Competitive Pay with incentive opportunities
• Paid Time Off and Company Holiday Pay
• Medical, Dental, and Vision Insurance programs
• 401(k) Retirement Savings Plan with company matching contributions
• Life Insurance and disability insurance options
• Supplemental benefit programs
• World Class Training opportunities through our Experts University
• Career Development opportunities

Key Responsibilities

• Works under the direction of the Field Supervisor and/or management to perform commercial service and maintenance calls.
• Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner.
• Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner.
• Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks.
• Completes routine maintenance and equipment cleaning as needed or required.
• Responsible for delivery and removal of parts and equipment needed to complete service work.
• Using hand-held device records all required information on customer call.
• Completes all forms and paperwork in a neat, timely, complete, and accurate manner.
• Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability.
• Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction.
• Promotes products and services to the customer.
• Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for.
• Represents the company professionally, honestly, and ethically in all business matters and activities.
• Follows standard procedures and processes, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed.
• May be responsible for completing material requisition forms and related administrative activities.
• Performs similar/other duties as needed or assigned.

Health & Safety Roles and Responsibilities

• Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately.
• Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately.
• Corrects substandard acts or conditions within area of control.
• Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s).
• Never removes or renders ineffective safety guards, devices, or clothing prescribed to be in place or worn.
• Complies with the general rules as prescribed by company program(s) procedure(s).
• Operates devises or equipment as prescribed by company program(s) or procedure(s).
• Participates in any safety initiatives, teams, or committees.
• Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately.
• Provides input on developing safety initiatives and plans to eliminate exposures that could cause accidents.
• Does not perform any act that may endanger the safety or well-being of others.
• Does not engage in any pranks, contests, or rough boisterous behavior.
• Works in compliance with applicable legislative requirement.

Requirements

• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area.
• EPA 608 Universal required.
• OSHA safety certifications preferred.
• Advanced skills in servicing commercial heating, air conditioning, and ventilation equipment as well as related accessories.
• Advanced mechanical aptitude and the ability to operate all necessary tools and equipment.
• Proficient and able to operate all necessary tools and equipment to perform various service projects.
• Advanced skills at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on commercial HVAC equipment.
• Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all commercial systems with little to no supervision.
• Proficient and able to install a basic duct fitting.
• Advanced skills in troubleshooting and repairing electronic air cleaners, refrigeration systems, gas fired equipment, humidifiers, and related equipment with little to no supervision.
• Ability to calculate heat gain and loss on commercial buildings using approved methods.
• Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns.
• Effective and efficient time-management and organizational skills.
• Valid driver’s license with acceptable driving record.
• Available to work flexible hours and on-call shifts as needed.
• Ability to stand and walk and to climb ladders to access HVAC units.
• Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
• Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas.
• Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt.
• Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception.
• Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds.

Qualifications

• Minimum Experience: 4+ years
• Minimum Education: High School Diploma/GED

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Engineering Excellence.

Engineering Excellence is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail]

Company Home Hello, Future Team Members! Welcome to our employment portal, the ultimate destination for reviewing our current job listings and submitting your applications online. Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Our History Is Not Only About Our Past, But Our Future Founded in 1979, Engineering Excellence was built on a mission to deliver exceptional HVAC-R solutions and unmatched customer service to commercial clients across the United States. Over 40 years later, that mission remains at the heart of everything we do. We are proud to foster lasting partnerships with both national and local customers, as well as our trusted service providers. Today, we support over 16,000 sites across North America, offering a comprehensive range of services including Preventive Maintenance, Emergency HVAC Services, Unit Replacements, and more. As our customers grow, so do we. With continued consolidations Engineering Excellence expands our service areas and service offerings across the US. Each local office provides their expertise to our national customers and focuses on their local communities.