Commercial HVAC Service Manager

Carrier; Baltimore (MD); On-site; USD 79,000 - 158,000; Full time

Benefits offered by this job

Health Care Benefits

Retirement Benefits

Paid time off and holidays

Disability coverage

Life Insurance

Job summary

Carrier is seeking a Service Manager to lead field technicians and operations in Baltimore, driving maintenance, repair, and installation projects with a focus on safety, efficiency, and revenue goals.

You will manage service KPIs, coordinate with DMB for progress reviews, and recruit and train technicians to meet workload demands while maintaining customer satisfaction and retention.

Qualifications

• High school diploma or GED required.
• 5+ years of experience leading a team of technicians.
• Bachelor's degree preferred in Business Management or Engineering.
• Working knowledge of commercial HVAC systems and local building codes.

Responsibilities

• Lead field technicians and operations to deliver maintenance, repair, overhaul, and installation projects.
• Monitor KPI performance; coordinate with DMB meetings and drive improvements.
• Ensure EH&S compliance and provide safety training to staff.
• Review work orders, invoices, and time reports for accuracy and AR management.
• Develop staffing plans, hire/train technicians, and schedule work by skill level.

Skills

HVAC knowledge

Team leadership

Customer relations

Safety compliance

Education

Bachelor's degree in Business Management or Engineering

Tools

Salesforce.com

ServiceMax

ERP systems

MS Office

Job description

Commercial HVAC Service ManagerThis site uses cookies. By continuing to use it you are agreeing to use cookies. For more information on how we use cookies, go to our Website and Internet Policy.### Commercial HVAC Service ManagerApply: Onsite: CAM05: CCS-Baltimore, 3701 Commerce Drive, Baltimore, MD, 21227 USA: Full time: Posted Today: 30220980**About Carrier**Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.**About this role**The Service Manager will lead field technicians and operations professionals to efficiently execute planned maintenance, repair, overhaul, and installation projects in an effort to exceed the expectations of our customers and meet revenue and margin targets. The ideal candidate should have a strong understanding of the commercial air conditioning business including but not limited to relationship management, talent development, field operations, and safety. **Key Responsibilities*** Responsible for ensuring Service & Optimization guidelines & best practices are followed.* Proactively identifying actions, performing offline tasks assigned in DMBs, and escalating any blockers to ensure consistent improvement in KPI performance and field operations in general.* Service Manager is responsible for joining DMB meetings daily and being prepared to discuss progress on relevant KPIs and actions to improve underperforming KPIs.* Ensure environmental, health and safety compliance within service team. Provide training to all employees to ensure a safe and productive work environment both in the shop and at customer sites.* Review work orders, invoices, and time reports for accuracy and to ensure efficient management of accounts receivable.* Resolve warranty issues, product recall notices, operational problems with products, premature failures, and other issues as they apply to products and equipment sold and serviced by the company.* Communicate regularly within the team to ensure that personnel are being scheduled and dispatched properly by skill level, efficiency, and training requirements.* Recruit, interview, hire and train technicians as required to meet workload demands, and company or customer expectations and requirements.* Meet with customers in the service territory to ensure satisfaction and retention as well as prospects for additional service opportunities.* Supervise and direct field technicians to effectively perform the functions of equipment repair, maintenance, start-up, operation, and other duties as required to ensure customer satisfaction.* Forecast, monitor, and document financial performance against plan.* Coordinates, prioritizes and resolves issues encountered by a more experienced team.* Manages more experienced team according to established programs and objectives.* Contacts customer, collects feedback, and establishes and maintains good relationship with customers.* Responds to key customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans. **Required Qualifications*** High School diploma or GED* Must have a valid Driver’s License* 5+ years of experience managing/leading a team of technicians **Preferred Qualifications*** Proven experience in the Commercial HVAC industry* Bachelor's degree in Business Management, Engineering preferred.* Working knowledge and understanding of commercial HVAC systems.* 2+ years of service management experience Commercial HVAC industry.* Technical aptitude with knowledge of local building codes and an ability to use resources at hand to develop solutions.* Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and ability to navigate SalesForce.com, ServiceMax, ERP, and other business applications.**Pay Range**The annual salary for this position is between $79,000.00 - $158,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.**Other Compensation**This position may be entitled to short-term cash incentives, subject to plan requirements.**Benefits**Employees are eligible for benefits, including:* **Health Care Benefits**: Medical, Dental, Vision; Wellness incentives* **Retirement Benefits*** **Time off and Leave**: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation* **Disability**: Short-term and long-term disability* **Life Insurance and Accidental Death and Dismemberment*** **Tax-Advantaged Accounts:** Health Savings Account; Health Care Spending Account; Dependent Care Spending Account* **Tuition Assistance****To learn more about our benefits offering, please click here** **Work with us | Carrier Corporate****.** The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.**Carrier EEO Statement and Accommodations Process**Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [e-mail]. We will make every effort to meet your needs in accordance with applicable laws.**Application Deadline**Applications will be accepted for at least 3 days from Job Posting Date: 26 October 2026**Job Applicant's Privacy Notice**Please click on the link to review the Job Applicant Privacy Notice.**Use of AI**Technology-enabled tools may support parts of the recruitment process, with oversight by people.*At Carrier we make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter and more sustainable. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. Our team of approximately 56,000 dedicated individuals continues to mold industry standards by pursuing the latest research and developments to improve the lives of our customers. We’re constantly growing, seeking out talented, likeminded people who are committed to our primary duty: to be the world’s first choice in security, shipping and HVAC technology.*