Commercial HVAC Department Manager

Benedict Sales & Service; Altoona (WI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA

401K with employer match

Bonus potential

Paid time off

Job summary

Benedict Sales & Service, Inc. is seeking an HVAC Department Manager to lead our Install department and oversee commercial HVAC field operations.

The role involves working closely with technicians, dispatch, customers, sales, and leadership to ensure top-notch service and department performance. The position requires extensive HVAC experience, strong leadership, and a focus on safety, quality workmanship, and customer satisfaction.

Qualifications

• 10+ years of direct commercial HVAC industry experience.
• Advanced knowledge of commercial HVAC systems, controls, and troubleshooting.
• Strong installation, diagnostic and problem-solving skills.
• Experience leading, mentoring, or supervising technicians.
• Ability to communicate effectively with technicians, customers, and management.

Responsibilities

• Provides technical leadership and support to HVAC field technicians.
• Assists technicians with installation, troubleshooting, and repair strategies.
• Serves as primary technical resource for complex commercial HVAC systems.
• Performs field operations and technician performance oversight.
• Supports scheduling, workforce planning, and workload management.
• Develops technical training programs for field personnel.
• Mentors technicians and supports career development.

Skills

HVAC leadership

Technical troubleshooting

Team mentorship

Communication

Safety and quality

Education

EPA Certification

Trade licenses

Tools

Service management software

Mobile field service platforms

MS Office Suite

Building automation systems

Job description

Description

Position: HVAC Department Manager

Department: Install

Reports To: President/Owner

FLSA Status: Exempt

Employment Status: Full time, on-site in office and jobsite

Ready to take the lead?! We are a growing family-owned commercial mechanical contractor specializing in HVAC installation, service, maintenance, and repair and we’re currently looking for an HVAC Department Manager to oversee our HVAC operations & team. This position is ideal for a highly experienced HVAC professional who enjoys hands‑on leadership, solving complex technical challenges, improving field operations, and helping crews succeed. If you're an experienced HVAC professional ready to go the extra mile to connect business to family, we'd love to hear from you!

Position Summary

The HVAC Department Manager is responsible for supporting and leading our commercial HVAC field operations. This position routinely works directly with technicians, dispatch, customers, members of the sales team, office support personnel, other managers, and company leadership to ensure customer satisfaction while meeting department goals and objectives. This role has direct reports. You’ll work mostly independently, with regular team collaboration, and reports to a direct supervisor.

Essential Functions/Responsibilities

• Provides technical leadership and support to HVAC field technicians
• Assists technicians with advanced installation, troubleshooting, diagnostic, and repair strategies
• Serves as the primary technical resource for complex commercial HVAC systems
• Performs daily field operations and technician performance oversight
• Supports scheduling, workforce planning, and workload management
• Conducts job‑site visits to assist crews and ensure quality workmanship
• Reviews service documentation, repair recommendations, and completed work orders
• Develop and implement technical training programs for field personnel
• Mentor technicians and support career development opportunities
• Recruits, interviews, hires, and trains technicians as required to meet workload demands, and company or customer expectations and requirements.
• Ensures compliance with company safety standards and industry best practices
• Promotes a culture of accountability, professionalism, teamwork, and continuous improvement
• Works closely with customers to address technical concerns and provide solutions
• Supports department growth through operational excellence and exceptional customer service

Marginal Functions/Responsibilities

• Other duties as assigned by authorized personnel

Requirements

Education/Experience/Training Requirements

Required

• 10+ years of direct commercial HVAC industry experience
• Advanced knowledge of commercial HVAC systems, controls, and troubleshooting
• Strong installation, diagnostic and problem‑solving skills
• Previous experience leading, mentoring, or supervising technicians
• Ability to communicate effectively with technicians, customers, and management
• Strong organizational and time management skills
• Commitment to safety, quality workmanship, and customer satisfaction

Preferred

• Experience managing HVAC teams or departments
• Familiarity with building automation and control systems
• EPA Certification and applicable trade licenses
• Experience with service management software and mobile field service platforms
• Technical certifications from industry manufacturers or organizations

Licensing Requirements

• Valid class D driver’s license and commercial insurability required.

Skills/Abilities Requirements

• Highly motivated with a strong drive to accept and lead success and change
• Superior verbal and written communication skills.
• Superior managerial and diplomacy skills
• Technical aptitude to demonstrate knowledge and understanding of HVAC systems, local codes, and utilize resources to find solutions.
• Ability to read, interpret, utilize, and train on manuals, schematics, and control circuits related to HVAC and refrigeration systems.
• Ability to project a professional company image.
• Detail oriented and highly organized with the ability to handle multiple tasks and assignments.
• Ability to perform effectively in a high stress, fast‑paced environment.
• Ability to resolve conflict for internal and external customers.
• Proficient in Microsoft Office Suite or related software.
• Ability to effectively learn new software applications independently.
• Ability to travel between business locations and job sites up to 100% of the time.
• Ability to work a non-standard schedule including on‑call nights, weekends, and holidays.

LANGUAGE SKILLS

• Ability to read, write and comprehend simple instructions, short correspondence, and memos.
• Ability to effectively present information in one‑on‑one and small group situations to customers and other employees of the organization.

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands

• Stationary Position Frequently required to perform work seated at a desk for 6-8 hours and maintain a stationary position in a vehicle for 2-4 hours while traveling between jobsites.
• Move Regularly walks through indoor and outdoor jobsites, including uneven surfaces.
• Operate Frequently uses commercial vehicles, power tools, mobile devices, computers and office equipment. Requires repetitive finger motion, hand dexterity, elbow bending and prolong outward and upward arm extension.
• Ascend/Descend Frequently required to ascend/descend stairs and ladders to access all areas of equipment and jobsites including rooftops.
• Positions self Frequently required to bend, stoop and access small, confined spaces.
• Communicate Frequently communicates with internal and external customers using spoken word and the ability to perceive the natural sounds of normal speaking levels. Must be able to exchange accurate information through oral and written communication and make fine discriminations in sound. Must be able to communicate information and ideas so others will understand.
• Observe/Inspect Uses visual acuity at near, far, and peripheral distances, and must be able to adjust focus. Frequently uses vision to operate vehicles, tools, equipment, and to read technical information.
• Transport Frequently lifts, pushes, or carries up to 50 pounds and occasionally more than 75 pounds.
• Exposed to May work near moving mechanical parts and is frequently exposed to loud noise, vibration, dust, low light conditions, and extreme temperatures, including outdoor weather. Must be able to wear all required PPE.

WHAT WE OFFER

• Competitive compensation based on experience
• Medical, dental, vision and supplemental insurance offerings
• HSA (Health Savings Account)
• Dependent Care & Health Care FSA (Flexible Spending Account)
• 401K with employer match
• Bonus potential
• Year-round work
• Paid Time Off
• Weekly paycheck
• Company swag and uniform programs
• Educational assistance
• Employee support services
• Experienced support team
• Continuous training & development
• Advancement opportunities and more!!

WHO WE ARE?

Benedict Sales & Service, Inc., is a leading commercial mechanical contractor with operations throughout central and northern Wisconsin and eastern Minnesota. We are family owned and have been in business since 1938! We offer dynamic service and installation departments encompassing craftspeople in food service equipment, refrigeration, HVAC, metal fabrication, and beer/beverage systems all of which are supported by our experienced office support teams located in Altoona, WI, West Salem, WI, and Winona, MN!

WHY YOU’LL LOVE IT HERE!

At Benedict Sales & Service, we go the extra mile – to connect business to family. This is our purpose statement and standard of business; it’s who we strive to be day in and day out. Go the extra mile, might speak for itself, as we always want to go above and beyond the normal expectations. To connect business to family, speaks to how we go about our daily business. We need to always stay mindful of good business practices, but we strive to run those business practices through a family lens. We all want the best for our families, so why not conduct business in that same manner. Whether it is how we treat our staff or how we treat our customers, we want them all to know we have their best interests in mind as we strive to treat them like family.

Benedict Sales & Service is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.