Commercial Fuel Coordinator

The McPherson Companies; Trussville (AL); On-site; USD 36,000 - 48,000; Full time

Job summary

The McPherson Companies is seeking a Commercial Fuel Coordinator to manage invoicing, billing and customer order processing in a fast-paced office environment.

You will generate invoices, provide quotes, maintain billing documents, and resolve issues while coordinating with dispatch and customers. Strong data entry, ERP and MS Office skills are essential for success.

Qualifications

• High school graduate with related billing/customer service experience.
• Proven data entry skills and accuracy in a fast-paced environment.
• Experience with establishing new customer setup and required paperwork.

Responsibilities

• Generate accurate customer invoices in a timely manner.
• Provide daily quotes to fuel customers.
• Compile and maintain documents of all invoices/billings.
• Research and resolve billing problems or inquiries.
• Provide corrective action for any billing discrepancies.
• Answer incoming customer calls and inquiries.
• Enter customer orders via phone, email and fax.
• Communicate ETAs with dispatch and customers.
• Process Bill of Ladens (BOL) and Purchase Orders (PO).
• Process credit and rebill transactions and close month-end.
• Ensure all billing deadlines are met.

Skills

Billing

Customer service

Data entry

Attention to detail

Multitasking

Communication

Organizational skills

Education

High school diploma or equivalent

Associates degree or related experience

Tools

Microsoft Office

ERP system

Job description

Career Opportunities with The McPherson Companies

A great place to work.

Careers At The McPherson Companies

Share with friends or Subscribe!

Current job opportunities are posted here as they become available.

Subscribe to our RSS feeds to receive instant updates as new positions become available.

The Commercial Fuel Coordinator enters invoice information and enter customer orders according to Company policies and procedures and performs any combination of calculating, verifying, and posting of billing transactions.

Primary Responsibilities and Duties:

• Generate accurate customer invoices in a timely manner verifying all transaction elements
• Provide daily quotes to fuel customers
• Compile and maintain documents of all Company invoices/billings
• Research and resolve customer billing problems or inquiries
• Provide corrective action for any billing discrepancies
• Answer incoming customer calls and inquiries
• Collects required information from new account customers and completes account setup process including data input, and verifying documentation
• Manages the price adjustment for freight
• Entry of customer orders via multiple contact methods including phone, email and fax
• Communicate ETA’s with dispatch and customers
• Process Bill of Ladens (BOL) and/or Purchase Orders (PO)
• Process credit and rebill transactions, invoices and purchase ordersPerform month end close out and reconciliation activities
• Ensure all billing deadlines are met
• Provide internal and external communication regarding any billing discrepancies found from daily balancing
• Additional duties or projects as assigned by management

Position Requirements:

• High school graduate required. Associates degree or equivalent working experience.
• Minimum of 3 years related billing and customer service experience in high transaction environment.
• Experience with establishing new customer setup and required paperwork and processes.
• Proven customer service skills and the ability to resolve problems and prevent customer dissatisfaction while ensuring quality standards are met.
• Proven data entry skills, attention to detail, and accuracy.
• Ability to work in a fast-paced environment, performing multiple duties/tasks within defined deadlines.
• Ability to work independently as well as with a team.
• Demonstrate a professional and positive attitude during all internal and external customer interactions.
• Effectively represents the company and responsive to the needs of internal and external customers.
• Proven ability to prioritize and complete position responsibilities within the timeframe allotted.
• Self-driven and motivated individual with excellent planning and organizational skills.
• Proven precision and attention to detail with a high level of accuracy.
• Advanced computer skills and knowledge of Microsoft Office software. Previous sophisticated ERP system experience a plus.
• Excellent interpersonal, written and verbal communication, and listening skills.
• Proven experience identifying problems of varying complexities and finding effective solutions with few guidelines.
• Sense of urgency and commitment with strong follow up skills.

Working Conditions:

The work of this position is performed in a controlled office environment. This position requires the ability to work under pressure and communicate with a diverse population including other employees, customers, vendors, etc. This position also requires prolonged periods of sitting in a regular seated position as well as the use of general office equipment including phones, printers, computers, (mouse, keyboard, etc.)

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of his/her position. As the nature of business demands change so, too, may the essential functions of this position.

The McPherson Companies, Inc. is an Equal Opportunity Employer – M/F/Vets/Disabled.